When Will Samsung Verizon or who ever is really in charge of screwing up thousands and thousands of cell phones going to be fixed?

So if it is Samsung, Verizon or Google that is the reason behind the screwed up update that was full of bugs that just are creating havoc and destroying phones, then when are they going to fix it. I know another month like this and I will have to pay to cancel my contract because I can not successfully run a business using a phone that Verizon and Samsung screwed up. They seem to know this is an important issue and causing a PR nightmare for Verizon, but when will there be a fix? I need my phone. Pretty soon my (removed) garbage phone won't even be able to call 911 for help because I am sure the update fudged that up too. Why should I pay for a phone that does not work, I held up my end of the contract why can't Verizon hold up their end of the deal on a contract THEY wrote?
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I also have questions about the Samsung Galaxy Note II.  I stopped in the Verizon store & they couldn't give me much help, they had to make a call to find out the "how to's"   I tried to watch videos on you tube, but that took  way too much time.  I know this phone is awsome, but I'm only using the basics, I don't want to click on things that are not free.  I was told that NFL was a monthly charge, VZ navigator too. 
  WE NEED HELP & INFO PLEASE!!!

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