When will you fix ADM, or allow resumable direct download links for IDM/FDM?

Dear Adobe,
Please face it. Adobe Download Manager (ADM) is a badly written piece of software. All these people can't be wrong.
I am one of the victims of ADM too. It downloads say up to 90+% then it will never finnish the small remaining portion. Everytime it reaches 100% there's a yellow warning triangle with Error 101 message. I have gone through your suggested solutions (resuming the download from erratic point, and trying to access the downloaded file in the hard disc ... THEY DON'T WORK)
The direct download links provided in your answers have one problem .... they don't work with popular download managers such as IDM and FDM. You suggest we use IE and FF inbuilt downloaders, but browser's downloaders are not good at resume capabilities considering these are very large files (1 to 6+ GB) and can take days on slow networks.
I am wondering why don't you make it simple. Give resumable direct links that work with popular download managers (IDM and FDM).
Or in addition to your self-hosted downloads, also outsource the task to popular software distribution sites such as CNet, Brothersoft and Softpedia.
Thanks for your understanding
- Malila

Since you are a developer, you should submit a bug report at
http://bugreport.apple.com
You'll need an ADC account. You can can get an "ADC Online" account for free, or you can pay for higher levels of support.
http://developer.apple.com/products/membership.html

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These are user to user forums. you are not addressing Apple by posting here. The fix will be made available when it's ready. No sooner.

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I am running Leopard, with all of the latests updates
3Gb of Ram
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James,
Three years ago there were a number of us having Airport problems. e.g.
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There about eight tenths of a gazillion things written on the subject, back and forth between a number of people. We had hoped for responses from Apple, or at least announcements, however a report would have been great - however, if they said anything that sounded remotely like it was some bug in what they did, then who knows how many starvin' lawyers would have jumped on it to get a free lunch out of Apple - so they're better off quietly identifying & fixing these bugs, and putting the corrections in subsequent updates - hopefully it is not an hardware design issue, that would be a Timothy Leary style bummer.
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When will you fix battery issues on ios 5.1.1? I have the same settings but 85% less battery life!!!

I have read many tips about what to do for increasing battery life. However
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Hi All – I have also experienced the battery drain issue on upgrade to 5.1.1.
Like many on the forum I have tried ALL suggestions to resolve this issue, none of them have resolved the problem that Apple owners seem to be experiencing, it’s not in our minds as some suggest. My iPhone 4 and iPhone 3GS are working a treat under 5.1.1, in fact I believe the 3GS is running better than under 4.3.x.
However I do think I have tracked the problem down, which I will document here, but first a list of the things I’ve tried:
- Fully discharge battery to <5% and then back to 100% and leave charging for 3 hours after
- Turn off all notifications
- Turn off all location services
- Turn down brightness
- Turn off ALL iCloud services (effectively delete the account)
- Reconfigure email account to ‘MANUAL Fetch’ only
- Factory restore to fresh 5.1.1 from within iTunes and then restore from back-up
The only thing that stops the battery discharging at around 5% every 8 hours is turning off Wi-Fi during standby mode. Prior to 5.1.1 the iPad would drain maybe 1% every 24 hours in standby mode with Wi-Fi on.
Puzzled by this I did some research to understand what the iPad is doing whilst in standby mode with Wi-Fi on, so below is a trace from the iPad system log so that hopefully someone can look at this , identify the issue and hopefully fix it in a future ios 5.1.x release:
3 Jun 2012 12:02:43 - CommCenter [56] (Notice): Telling CSI to go low power.
3 Jun 2012 12:02:43 - kernel [0] (Debug): virtual void AppleRGBOUT::do_power_state_change(): fSoft: 0 fHard: 0 swapBusy: 0 fController: 0 -> 0
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::powerStateWillChangeToGated(): cap 0x18000, stateNum 0, dev 0xc0a6a800 (this 1, provider 0)
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::powerOffSystem() : Powering Off and sleeping
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::powerOff(): fStateFlags(34a22)
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleSynopsysOTGDevice::handleUSBCableDisconnect
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedEntry(): Unicast IP filter enabled
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedEntry(): Enabled WOMP filter 0 (ID=103)
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedEntry(): Enabled WOMP filter 1 (ID=104)
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedEntry(): Enabled the '!ICMP' packet filter
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLAN Sleeping on BSS: @ 0xc0e90800, BSSID = 4c:17:eb:55:b6:eb, rssi = -57, rate = 54 (100%), channel = 11, encryption = 0x8, ap = 1, failures = 0, age = 34, ssid[ 9] = "SKY67278"
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::powerOff(): Associated & WoW enabled, WiFi will remain up
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANBusInterfaceSdio::powerOff(): fStateFlags(0000002f)
3 Jun 2012 12:02:43 - kernel [0] (Debug): AppleBCMWLANCore::powerStateDidChangeToGated(): stateNum 0, pol 0xc0a6a800 (this 1, provider 0)
3 Jun 2012 12:02:43 - kernel [0] (Debug): (null)
3 Jun 2012 12:02:09 - CommCenter [56] (Notice): Telling CSI to exit low power.
3 Jun 2012 12:02:09 - kernel [0] (Debug): pmu wake events: wlan
3 Jun 2012 12:02:09 - kernel [0] (Debug): virtual void AppleRGBOUT::do_power_state_change(): fSoft: 0 fHard: 1 swapBusy: 0 fController: 0 -> 0
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleSynopsysOTGDevice::handleUSBCableDisconnect
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::powerStateWillChangeToGated(): cap 0x8002, stateNum 1, dev 0xc0a6a800 (this 1, provider 0)
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::powerStateDidChangeToGated(): stateNum 1, pol 0xc0a6a800 (this 1, provider 0)
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::powerOnSystem() : Powering On
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::powerOn(): stateFlags(24a23)
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANBusInterfaceSdio::powerOn()
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::powerOn(): Tearing down WoW mode
3 Jun 2012 12:02:09 - kernel [0] (Debug): [9395.720807416]: AppleBCMWLANCore::systemWokenByWiFi(): Wake reason = wlan
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::handleDataPacket(): Wake up packet received: Data
3 Jun 2012 12:02:09 - kernel [0] (Debug): Wakeup Packet: 40500428A49D4C18EB55B6DA08004500004e000040004011b948c0a80001c0a80005d3880089003 a67ef03e90000000100000000000020434b414141414141414141414141414141414141414141414 1414141414141410000210001 (92 bytes)
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLAN Woke on same BSS: @ 0xc0e90800, BSSID = 4c:17:eb:55:b6:eb, rssi = -60, rate = 54 (100%), channel = 11, encryption = 0x8, ap = 1, failures = 0, age = 34, ssid[ 9] = "SKY67278"
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedExit(): Disabled the '!ICMP' packet filter
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedExit(): Disabled the '!ICMP' packet filter
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedExit(): Disabled packet filters
3 Jun 2012 12:02:09 - kernel [0] (Debug): en0: BSSID changed to 4c:17:eb:55:b6:eb
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleD1946PMUPowerSource: AppleUSBCableDetect 0
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleD1946PMUPowerSource: AppleUSBCableType Detached
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleSynopsysOTGDevice::handleUSBCableDisconnect
3 Jun 2012 12:02:09 - kernel [0] (Debug): AppleBaseband::resetDetectInterrupt with 0
3 Jun 2012 12:01:58 - CommCenter [56] (Notice): Telling CSI to go low power.
3 Jun 2012 12:01:58 - kernel [0] (Debug): virtual void AppleRGBOUT::do_power_state_change(): fSoft: 0 fHard: 0 swapBusy: 0 fController: 0 -> 0
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::powerStateWillChangeToGated(): cap 0x18000, stateNum 0, dev 0xc0a6a800 (this 1, provider 0)
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::powerOffSystem() : Powering Off and sleeping
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::powerOff(): fStateFlags(34a22)
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleSynopsysOTGDevice::handleUSBCableDisconnect
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedEntry(): Unicast IP filter enabled
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedEntry(): Enabled WOMP filter 0 (ID=103)
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedEntry(): Enabled WOMP filter 1 (ID=104)
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedEntry(): Enabled the '!ICMP' packet filter
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLAN Sleeping on BSS: @ 0xc0e90800, BSSID = 4c:17:eb:55:b6:eb, rssi = -59, rate = 54 (100%), channel = 11, encryption = 0x8, ap = 1, failures = 0, age = 34, ssid[ 9] = "SKY67278"
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::powerOff(): Associated & WoW enabled, WiFi will remain up
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANBusInterfaceSdio::powerOff(): fStateFlags(0000002f)
3 Jun 2012 12:01:58 - kernel [0] (Debug): AppleBCMWLANCore::powerStateDidChangeToGated(): stateNum 0, pol 0xc0a6a800 (this 1, provider 0)
3 Jun 2012 12:01:58 - kernel [0] (Debug): (null)
3 Jun 2012 12:01:24 - CommCenter [56] (Notice): Telling CSI to exit low power.
3 Jun 2012 12:01:24 - kernel [0] (Debug): pmu wake events: wlan
3 Jun 2012 12:01:24 - kernel [0] (Debug): virtual void AppleRGBOUT::do_power_state_change(): fSoft: 0 fHard: 1 swapBusy: 0 fController: 0 -> 0
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleSynopsysOTGDevice::handleUSBCableDisconnect
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::powerStateWillChangeToGated(): cap 0x8002, stateNum 1, dev 0xc0a6a800 (this 1, provider 0)
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::powerStateDidChangeToGated(): stateNum 1, pol 0xc0a6a800 (this 1, provider 0)
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::powerOnSystem() : Powering On
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::powerOn(): stateFlags(24a23)
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANBusInterfaceSdio::powerOn()
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::powerOn(): Tearing down WoW mode
3 Jun 2012 12:01:24 - kernel [0] (Debug): [9360.861496125]: AppleBCMWLANCore::systemWokenByWiFi(): Wake reason = wlan
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::handleDataPacket(): Wake up packet received: Data
3 Jun 2012 12:01:24 - kernel [0] (Debug): Wakeup Packet: 40500428A49D4C18EB55B6DA08004500004e000040004011b948c0a80001c0a80005a9a50089003 a91d203e90000000100000000000020434b414141414141414141414141414141414141414141414 1414141414141410000210001 (92 bytes)
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLAN Woke on same BSS: @ 0xc0e90800, BSSID = 4c:17:eb:55:b6:eb, rssi = -61, rate = 54 (100%), channel = 11, encryption = 0x8, ap = 1, failures = 0, age = 34, ssid[ 9] = "SKY67278"
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedExit(): Disabled the '!ICMP' packet filter
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedExit(): Disabled the '!ICMP' packet filter
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBCMWLANCore::configureWoWAssociatedExit(): Disabled packet filters
3 Jun 2012 12:01:24 - kernel [0] (Debug): en0: BSSID changed to 4c:17:eb:55:b6:eb
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleD1946PMUPowerSource: AppleUSBCableDetect 0
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleD1946PMUPowerSource: AppleUSBCableType Detached
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleSynopsysOTGDevice::handleUSBCableDisconnect
3 Jun 2012 12:01:24 - kernel [0] (Debug): AppleBaseband::resetDetectInterrupt with 0
These repeating messages appear approx every 30 seconds the wakeup packet contains the MAC addresses for my router and iPad, so one of them is misbehaving. This may be to do with how these have been implemented:
http://en.wikipedia.org/wiki/Wake-on-LAN
http://en.wikipedia.org/wiki/Sleep_Proxy_Service
Either way I believe this is the source of the power drain issue whilst in standby with Wi-Fi turned on, perhaps this could be a router issue and that is why the issue not hitting everyone post 5.1.1?
All the best.

When will you fix the "can not updating credit card" issue??

I've got my credit card hacked 2 weeks ago so my bank gave a new one with new number. Adobe charged my monthly payment on the 8th and haven't been able to do that because I CAN NOT UPDATE MY CREDIT CARD NUMBER. I've tried for days. I've asked online chat and he/she only told me to clear cookies and use another browser. Done and done. But STILL can't do the updating. My Photoshop trial will last in 4 days. This is very frustrating. I've read loads of discussions dated since last year about this matter but apparently the issue still here. Anyone can help!?? -Thanks.

Hi YuliaY,
We are sorry for the inconvenience that it has caused to you, to update the credit card kindly contact us via: Contact Customer Care.
Thanks,
Atul Saini

Flash video has not worked with Firefox browser for years. When will you fix this?

Anyone who uses Firefox browser (for Windows or for Mac) knows that flash video playback ceased working sometime around Firefox ver 13 and has not worked since.
The Mozilla people say it is Adobe's fault - instead of fixing Firefox.
They say roll back to Adobe Flash version 10.
This solves the video problem, but then, any other services that depend on the latest Flash build, quit working properly.
This situation leaves millions of Firefox users in perpetual frustration. We can't use our browser of choice to view any web video built with Flash.
This is so unacceptable. I am unable to understand why Adobe and Firefox don't get together and iron out whatever code incompatibility is causing this.
I would really like to hear Adobe's explanation for this.

proteus-editorial wrote:
Anyone who uses Firefox browser (for Windows or for Mac) knows that flash video playback ceased working sometime around Firefox ver 13 and has not worked since.
The Mozilla people say it is Adobe's fault - instead of fixing Firefox.
They say roll back to Adobe Flash version 10.
This solves the video problem, but then, any other services that depend on the latest Flash build, quit working properly.
This situation leaves millions of Firefox users in perpetual frustration. We can't use our browser of choice to view any web video built with Flash.
This is so unacceptable. I am unable to understand why Adobe and Firefox don't get together and iron out whatever code incompatibility is causing this.
I would really like to hear Adobe's explanation for this.
Uh... I don't know what planet you posted this from, but Flash video has worked flawlessly with Firefox for hundreds of millions of users here on earth, without any gaps since Firefox was still called Mozilla.
For the record, I have Firefox 28 with Flash Player 13 installed on:
WIndows XP (SP3-64bit)
Windows Vista Ultimate (SP2-64bit)
Windows 7 Ultimate (SP1-64bit)
Windows 8 Enterprise (64bit-2 machines)
Windows 8.1 Enterprise (64 bit)
OS 0.6.8 Server
OS10.7.5
OS10.8.5
OS10.9.2
And I've had Firefox with Flash Player since 2003 on both OS formats. I've never had a compatibility problem.
I also use Chrome, IE, Opera, Safari and a few other browsers you probably never heard of (like SeaMonkey, Maxthon, Waterfox, iCab, OmniWeb)... Flash works in all of them.
I'd have to say the problem is with your system specifically, because if it was a Firefox/Flash compatibility problem, there would have been hundreds of millions of complaints about it, for over a decade. That... just isn't the case.

When will you fix adobe flash?

Flash keeps crashing my browser and causing huge lag times. I must use Blackboard collaborate and I noticed that my instructors computer was exhibiting the same symptoms. Get your act together. start addressing your crash reports. Don't release crap and then fix it at my expense. Be professional.

A lot of the time you are getting the settings because that is the way the author set it up. In general, you get what the author sets or the defaults in the program. You have some choice of selections in the preferences and that is it. You sure are complaining a lot for having spent no money on a product. Actually there is Adobe Reader and Adobe Acrobat. There has not been an Adobe Acrobat Reader for almost 10 years.
In contrast, there are all sorts of problems with WORD also. Forms in WORD often have problems related to changing page size and such unless you are using the defaults in WORD 2007 (basically turning off printer metrics) and as far as I know you can not submit a WORD form. So there are pros and cons to all software. In terms of the handtool, it is usually on by default. That is why one individual ask what you right clicked on the document for and then selected the handtool. We all have issues with part of Acrobat (what this forum is about), but it meets a lot of needs better than other products.
If you want to request changes, then you need to be sure you are using the product correctly and then address the problems to Adobe, not to users of a different product. We (or better the Reader forum) would be glad to try to help you use the product correctly or solve problems. That is why these forums exist.
Have a good week.

When will you make iOS app ADOBE VOICE and ADOBE SLATE for iPad usefull for iPhone too ?

I want to use Voice and Slate on my iPhone : will it be possible soon ?

I've also noticed that crashes increase with hand-animations, especially with embedded sounds. I think the reason behind this is that Macromedia in its latter year or so started a trend that Adobe has continued: to emphasize the performance of objects created and managed through code over ones created and managed on the timeline.
I find that version control is a great way to handle this. Even if you aren't set up to use a central repository and don't want to be, both Git and Subversion support local repositories that will give you revision points to go back to without copies all over the place. If that's too much overhead, Dropbox also keeps a revision history and I have heard/read that you can go back to previous versions you have stored there. However, I don't know the specific details of how it works.

When will you make Firefix compatible with Google tool bar?

Clicked your update in error. Now can't use Google toolbar.
When will you fix your browser

You have it backwards. Google (and other 3rd-party vendors) must make their products compatible with the browser.
'''Some Background Information''' 
Included with every Firefox extension is a file named install.rdf. In that file is a parameter "em:maxVersion" which indicates the maximum Firefox version with which the extension '''has been tested and approved by the developer''' (Google, in this case). Only the developer (Google) is responsible for changing that parameter. Firefox enforces that parameter.
That said. Google and all other developers know where to find the Firefox release schedule for new versions and where to find the test versions (beta) to use to test their product. The location of the release schedule and the beta versions '''is no secret'''. Firefox 5, and all other versions, underwent several weeks of beta testing, during which third-party developers (Google) had an opportunity to do their testing and make necessary changes to make their product(s) compatible. In addition to the 4 weeks of beta testing for Firefox 5, Google has had an additional 19 days since the release of Firefox 5, to make their product compatible. '''Ask Google what is keeping a compatible release from being introduced.'''
'''Google MAY be ceasing support for their toolbar in Firefox.''' See the list of supported browsers in the following:
*http://www.google.com/support/toolbar/bin/answer.py?hl=en&answer=1111588#toolbar_info
'''An add-on that may help''' 
Many users have found that installing the following add-on will restore some (maybe all) functionality for Google's toolbar.
*'''''Add-on Compatibility Reporter''''': https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/

You need to allow flash to make this a proper device. When will you allow flash?

You need to allow flash to make this a proper surfing device. When will you allow flash or listen to those buying your product?

This is a user-to-user help forum. We are all users here. You are not talking to Apple.
If you wish to tell Apple your ideas go to: http://www.apple.com/feedback/ipad.html
Perhaps reading some of the thousands of posts in this forum about Flash would have told you this. Use the forum search feature to find these.

When will you fix ADM, or allow resumable direct download links for IDM/FDM?

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