When working to convert an open PDF to WORD I am getting a request to sign in and then get a message that I cannot sign in due to a "network problem"?

Can anyone help me with this issue?  I try to convert an open PDF to WoRD.  When I am asked to sign into my account I get an error message that says I cannot sign in due to a Network Problem.

Sara:
A little more cumbersome but going to the AdobeAcrobat.com works.
Thanks for the help.
Have a great day.
Bob

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