When your Lenovo Twist makes a noise like a hair dryer -

Question

I apologize for my English, but I have something to say.
Trying to finish my PhD thesis, I decided to buy one of the last Lenovo creations, the ThinkPad Twist.
Bought the last February, the fan noise becomes more and more like a hair dryer that never stop; I can’t work more than one hour because the noise is hardly resistible. I took the laptop to the library and the noise stop the calm of the place…
After this incident I tried to contact the support center to have one solution. This is my history:
First call to Lenovo support center, I explain the situation, a fan that never stop and sound like a hair dryer…. Answer: They propose me send the computer to the repair center: “tomorrow UPS will take the computer”. Just here fine, but I didn't’t receive the e-mail confirmation.
Second call, I give the number that they told me to write over the box for UPS , and I ask for the confirmation mail… they send me the confirmation mail and finally the Lenovo Support Center guy told me that UPS wouldn't’t go to my home to take the computer, according with my warranty, it’s my responsibility to the send the computer to the support center…
-So I decided to change my warranty to have the “On site/In-Home Service”, that means “a technician will be dispatched to arrive onsite, typically the next business day. *** Onsite service is available in metropolitan areas only”, and I live in Paris. -
Upgrade warranty bought May 02, 2013 (Thursday) and activated the next day (Friday). I decided to call the support center to update my request. The answer: "One technician will go to your home the next business day (Monday)", so I give all the details to arrive to my home, I change my schedule to be at home all the Monday  and finally the technician never came… Only one guy of UPS to that one box. o.O
Next call to support center (LSC), I explain the situation “I wait for a technician who never came…”. Explanation from the support center: “Lenovo France have to forward one request to confirm my new warranty” but…. I explain: The warranty was activated in the website, in my computer and I received a lot of confirmation mails… So I ask, what I have to do? – Answer: wait….
Next day, next call to LSC, I ask for the situation of my request… Answer“Lenovo France have to forward one request to confirm my new warranty” but…. I explain: The warranty was activated in the website, in my computer and I received a lot of confirmation mails… So I ask, what I have to do? – Answer: wait….
7,8 cents for each call and 2,8 cents by minute of communication is the introduction phrase of the LSC number.
Today I called to LSC, May 10, 2013 (Friday), ONE WEEK after the upgrade warranty activation I ask for the situation of my request… Answer “Lenovo France have to forward one request to confirm my new warranty”but... I explain: The warranty was activated in the website, in my computer and I received a lot of confirmation mails… So I ask, what I have to do? – Answer: wait…. We will call you…
I am very disappointed. I was thinking that I had the most powerful computer in the market, one of the best Lenovo that all my coworkers talk. I am really unhappy, my new computer sound like an expensive hair dryer (1000 € - yes, euros)  and the people that should help only tells me to wait - “we will call you when validate in France your warranty” - but…. The warranty is activated.
If my computer makes a noise like a hair dryer at least you have to know, do not you think?
Emilio
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Answer 1

Hi Emilio, welcome to the forums,
sorry to read about your experience so far and would like to share some points which you might like to consider based on my personal experience as an IBM / Lenovo reseller.
In most of Europe the standard warranty conditions are for so called "carry-in" or "bring-in", this means that the customer is responsible for transporting their system to the service depot / partner, by post or other means.
Also it can take a little while, sometimes three weeks, for an on-site warranty extension / service pack to be fully activated when purchased some time after the system itself, even in the IBM days, and would not cover a call which had already been opened / started.
As your system is working, although the fan seems to be permanently running, you may need a little more patience and let's wait and see if they will cover your already opened call as an on-site.
I know this isn't maybe what you wanted to read, but is based on my experience, and as experiences will differ I can only hope that the right solution arrives for you a little quicker than I personally would expect.
edit; typo
Andy  ______________________________________
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