Whenever i dial hash in last its always calling not requesting. i had upgraded to ios 7.   i cant get the balance please help me

please help me.    whenever i dial hash i.e *1111#   insted of requesting its always calling.....

Yes, I did.
It restored everything [incl. photos] but phone contacts.
And, after restoration the iOS was still 7.
I tried twice but still no phone contacts.
Please help me to get my phone contacts back!

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