Whenever i open itunes, my laptop shuts down

I am using lenovo G560 laptop, windows7 ultimate 64 bit. Whenever I open itunes, laptop shuts down. Pls provide a resolution, I am not being able to use my itouch. pls help

Hello msleuen,
Thanks for using Apple Support Communities.
To help troubleshoot this issue where iTunes is unexpectedly quitting on your PC running Windows 7, I'd like you to please follow the directions in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Take care,
Alex H.

Similar Messages

I open itunes and it shuts down after a brief period.

I open itunes with no device attached and it opens for a brief period and then shuts down with no warning message.

Hello msleuen,
Thanks for using Apple Support Communities.
To help troubleshoot this issue where iTunes is unexpectedly quitting on your PC running Windows 7, I'd like you to please follow the directions in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
Take care,
Alex H.

Every time I open my itunes, my computer shuts down

every time I open iTunes, my computer shuts down, displays a Blue screen and restarts. I am running Vista Home on my computer.Any help would be greatly appriciated.

I got similar situation sadly. I am using Vista Home 32-bit, as I open itunes everything seems to be fine, yet after a moment of using it or instantly after closing the itunes I receive Blue Screen. I unistalled my itunes and other Apple applications, deleted the files, installed newest version yet it did not helped.
Edit : I found out that my computer crashed because of Apple Mobile Device support process, when I unistalled it the problems are gone, though I am not fully satisfied with such solution but Itunes do not cause computer crash now while using or exiting. Before doing so I updated all drivers on the computer, yet update did not changed anything.

ITunes blocks MBP shut down

power on MBP - open iTunes - can't shut down (white screen, spinning wheel)
power on MBP - open most of other software - shut down is OK!
I've tryed a lot of things like reset SMC and PRAM, repair permissions, verify disk, safe boot, quit (and force quit) iTunes before shut down etc., but nothing helps.
OS X 10.8.2 (12C60)
iTunes 10.7
some of system log
"Nov 1 23:37:51 JaGoRcore com.apple.launchd[1] (com.apple.hiservices-xpcservice[412]): Exited: Killed: 9
Nov 1 23:37:51 JaGoRcore com.apple.launchd[1] (com.apple.security.pboxd[397]): Exited: Killed: 9
Nov 1 23:37:51 JaGoRcore.local coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=132
Nov 1 23:37:51 JaGoRcore com.apple.launchd[1] (com.apple.quicklook.satellite.C0D7CB31-9F45-4E1C-9064-159A5DEDF34F[391]): Could not terminate job: 3: No such process
Nov 1 23:37:51 JaGoRcore com.apple.launchd[1] (com.apple.quicklook.satellite.C0D7CB31-9F45-4E1C-9064-159A5DEDF34F[391]): Using fallback option to terminate job...
Nov 1 23:37:51 JaGoRcore.local UserEventAgent[11]: Captive: [UserAgentDied:139] User Agent @port=45575 Died
Nov 1 23:37:51 JaGoRcore.local blued[55]: -[CBManager init] init returning self:0x7fdb88431530
Nov 1 23:37:51 JaGoRcore com.apple.launchd.peruser.501[138] ([0x0-0x1d01d].com.apple.AppleSpell[233]): Exited: Terminated: 15
Nov 1 23:37:51 JaGoRcore com.apple.launchd.peruser.501[138] (com.apple.storeagent[283]): Exited: Killed: 9
Nov 1 23:37:51 JaGoRcore com.apple.launchd.peruser.501[138] (com.apple.quicklook[389]): Exited: Killed: 9
Nov 1 23:37:51 JaGoRcore.local coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=115
Nov 1 23:37:51 JaGoRcore.local coreservicesd[61]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=167
Nov 1 23:37:51 JaGoRcore.local coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=115
Nov 1 23:37:51 --- last message repeated 1 time ---
Nov 1 23:37:51 JaGoRcore.local coreservicesd[61]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=289
Nov 1 23:37:51 JaGoRcore.local coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=115
Nov 1 23:37:51 JaGoRcore.local WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
Nov 1 23:37:51 JaGoRcore.local coreservicesd[61]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=100
Nov 1 23:37:51 JaGoRcore.local WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
Nov 1 23:37:51 --- last message repeated 3 times ---
Nov 1 23:37:51 JaGoRcore com.apple.launchd.peruser.501[138] (com.apple.UserEventAgent-Aqua[143]): Exited: Killed: 9
Nov 1 23:37:51 JaGoRcore com.apple.launchd.peruser.501[138] ([0x0-0xf00f].com.apple.iTunesHelper[199]): Exited with code: 1
Nov 1 23:37:51 JaGoRcore com.apple.launchd.peruser.501[138] (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[254]): Exited: Killed: 9
Nov 1 23:37:51 JaGoRcore com.apple.launchd.peruser.501[138] ([0x0-0x51051].com.apple.TextEdit[394]): Exited: Killed: 9
Nov 1 23:37:51 JaGoRcore.local loginwindow[42]: DEAD_PROCESS: 42 console
Nov 1 23:37:51 JaGoRcore.local WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
Nov 1 23:37:51 --- last message repeated 4 times ---
Nov 1 23:37:51 JaGoRcore.local coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=135
Nov 1 23:37:51 JaGoRcore.local airportd[422]: _doAutoJoin: Already associated to “JaGoRcore.Network”. Bailing on auto-join.
Nov 1 23:37:51 JaGoRcore.local shutdown[423]: halt by apple:
Nov 1 23:39:41 localhost bootlog[0]: BOOT_TIME 1351798781 0"
some of kernel
"01.11.12 23:37:45,185 com.apple.launchd.peruser.501[138]: (com.apple.PackageKit.InstallStatus) Throttling respawn: Will start in 9 seconds
01.11.12 23:37:46,188 iTunes[379]: 2012-11-01 11:37:46.188370 PM [AVSystemController] Stopping AirPlay
01.11.12 23:37:46,218 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 36183
01.11.12 23:37:46,219 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 36183
01.11.12 23:37:46,219 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 36183
01.11.12 23:37:46,256 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 89091
01.11.12 23:37:46,256 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 89091
01.11.12 23:37:46,256 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 89091
01.11.12 23:37:47,577 WindowServer[77]: CGXRegisterWindowWithSystemStatusBar: window 12 already registered
01.11.12 23:37:50,771 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 74135
01.11.12 23:37:50,771 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 74135
01.11.12 23:37:50,772 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 74135
01.11.12 23:37:50,772 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 74135
01.11.12 23:37:50,772 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 74135
01.11.12 23:37:51,157 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,157 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,157 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,158 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,158 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,158 WindowServer[77]: dict count after removing entry for window 0x2f is 0
01.11.12 23:37:51,168 com.apple.launchd[1]: (com.apple.hiservices-xpcservice[412]) Exited: Killed: 9
01.11.12 23:37:51,168 com.apple.launchd[1]: (com.apple.security.pboxd[397]) Exited: Killed: 9
01.11.12 23:37:51,179 coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=132
01.11.12 23:37:51,201 com.apple.launchd[1]: (com.apple.quicklook.satellite.C0D7CB31-9F45-4E1C-9064-159A5DEDF34F[391]) Could not terminate job: 3: No such process
01.11.12 23:37:51,201 com.apple.launchd[1]: (com.apple.quicklook.satellite.C0D7CB31-9F45-4E1C-9064-159A5DEDF34F[391]) Using fallback option to terminate job...
01.11.12 23:37:51,200 UserEventAgent[11]: Captive: [UserAgentDied:139] User Agent @port=45575 Died
01.11.12 23:37:51,203 blued[55]: -[CBManager init] init returning self:0x7fdb88431530
01.11.12 23:37:51,205 com.apple.launchd.peruser.501[138]: ([0x0-0x1d01d].com.apple.AppleSpell[233]) Exited: Terminated: 15
01.11.12 23:37:51,205 com.apple.launchd.peruser.501[138]: (com.apple.storeagent[283]) Exited: Killed: 9
01.11.12 23:37:51,205 com.apple.launchd.peruser.501[138]: (com.apple.quicklook[389]) Exited: Killed: 9
01.11.12 23:37:51,206 coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=115
01.11.12 23:37:51,206 coreservicesd[61]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=167
01.11.12 23:37:51,206 coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=115
01.11.12 23:37:51,206 coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=115
01.11.12 23:37:51,207 coreservicesd[61]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=289
01.11.12 23:37:51,207 coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=115
01.11.12 23:37:51,208 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,208 coreservicesd[61]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=100
01.11.12 23:37:51,208 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,208 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,208 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,208 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,211 com.apple.launchd.peruser.501[138]: (com.apple.UserEventAgent-Aqua[143]) Exited: Killed: 9
01.11.12 23:37:51,211 com.apple.launchd.peruser.501[138]: ([0x0-0xf00f].com.apple.iTunesHelper[199]) Exited with code: 1
01.11.12 23:37:51,211 com.apple.launchd.peruser.501[138]: (com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000[254]) Exited: Killed: 9
01.11.12 23:37:51,240 com.apple.launchd.peruser.501[138]: ([0x0-0x51051].com.apple.TextEdit[394]) Exited: Killed: 9
01.11.12 23:37:51,303 loginwindow[42]: DEAD_PROCESS: 42 console
01.11.12 23:37:51,448 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,448 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,448 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,448 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,449 WindowServer[77]: CGXGetConnectionProperty: Invalid connection 53251
01.11.12 23:37:51,450 coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=135
01.11.12 23:37:51,451 airportd[422]: _doAutoJoin: Already associated to “JaGoRcore.Network”. Bailing on auto-join.
01.11.12 23:37:51,764 shutdown[423]: halt by apple:
01.11.12 23:39:41,000 bootlog[0]: BOOT_TIME 1351798781 0"

new iTunes, same problem

Whenever I open itunes, I lose the touchscreen feature on my Acer R7 laptop??? How do I fix?

Whenever I open itunes, I lose the touchscreen feature on my Acer R7 laptop. I then must restart the computer to get it back. How do I fix this?

You can try to click the "Restore Defaults" button in the Customize palette.
Make sure that toolbars like the "Bookmarks Toolbar" are visible.
*"3-bar" Firefox menu button > Customize > Show/Hide Toolbars
*View > Toolbars<br>Tap the Alt key or press F10 to show the Menu Bar
*Right-click empty toolbar area
Open the Customize window and set which toolbar items to display.
*"3-bar" Firefox menu button > Customize
*check that "Bookmarks Toolbar items" is on the Bookmarks Toolbar
*if "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the Customize palette into the Customize window to the Bookmarks Toolbar
*if missing items are in the Customize palette then drag them back from the Customize window on the toolbar
*if you do not see an item on a toolbar and in the Customize palette then click the "Restore Defaults" button to restore the default toolbar setup
*https://support.mozilla.org/kb/customize-firefox-controls-buttons-and-toolbars

My laptop shuts down immediately when i unplug the charger

Okay so I got my macbook air laptop about six months ago, so it's relatively new. About a month ago the harddrive inside failed and i took it to the aple store and they replaced the harddrive free of charge since i was still under the year warranty. I lost all my data since i didn't back it up but it worked normally after that. Now, about a month later, I'm having this charging problem. My computer charges very very slowly when its plugged in (i think it charged about 7 percent over like 15 hours), and the second i unplug the charger, the computer shuts down. I tried looking around the internet for solutions and some people with the same problem say they have like a red or black x where the battery is, but nothing looks out of the ordinary on mine except for the fact that it charges so slowly. In all the time that I've had and used it it's only gone fully dead and shut off by itself a few times (what i mean is that, i almost never let it go completely uncharged, when it was low on battery i charged it instead of letting it die). Also, when i unplug the charger, right before my laptop shuts down, i can see that the battery percentage without the cord plugged in is 0 percent even though that makes no sense because when the charger is in it says 85 percent. The only thing i can think of that I've been doing differently on my computer recently is that two days ago i couldn't find the wall piece for my iphone charger so i charged it via the usb port in my computer a few times. I didn't think this would affect my computer though? This could be totally unrelated, but it's the only thing i can think of that's different than usual. Also, the computer works totally fine when the charger is plugged in. I've had this problem for a few days now and i think it's getting worse. When it first started, the computer would only shut down a few minutes after i unplugged the charger, but now it shuts down within seconds of the charger coming out. I'm very hesitant to open the computer up because I'm not the best with computers and I'm afraid I might mess something up inside. If it really is a problem with the battery and it has to be replaced, I guess that's okay because I'm still under warranty, but I'd prefer if i could fix this on my own. Thankyou so much for your help and all answers are appreciated

Simple, You have a hardware problem that only Apple can fix. So you need to take it back in to an Apple store and have it fixed by Apple. If it is still within it's one year warranty period it will be free.
If you khaven't bought the Apple care Extended Warranty, Applecare, then I suggest you do that before the standard one year warranty runs out. You can't buy it after that one year warranty runs out and to fix any Mac out of warranty is Very Expensive.

Whenever i open itunes after installation it says error 7 itunes was not installed correctly

whenever i open itunes after installation it says error 7 itunes was not installed correctly

For general advice see Troubleshooting issues with iTunes for Windows updates.
The section Install missing components may allow you to install Apple Application Support.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

Hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!

hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Laptop shut down after plug ac adapter

Computer: HP Pavilion tx1410us
OS: Vista Home Premium 32-bit
In 2009 my laptop shut down. When I turned back on I had black screen, all lights were on except the mute button wireless signal was amber instead of blue.
Recently I sent it to my friend and fixed the previous problem, but now I am having another problem of computer shutting down whenever I connect to AC adapter, that means I can not install anything that needs power originating from AC adapter.
What should I do, HELP plz

Hi and thanks for joining the HP forums. Please see the information at the link below for help resolving your issue:
http://www.laptopproblemfixed.com/laptop-shuts-off-when-ac-adapter-plugged-in/.
Thanks.
I am an HP employee.
Please post rather than sending a Private Message. It's good for the community and I might not be able to get back quickly.- Thank you.
Please click the White Kudos star on the left to say thanks.
Please mark Accept As Solution if this resolves your issue.

Laptop shuts down after sleep mode, help please!

When I close the lid or press the sleep mode button, my laptop goes into sleep mode and everything is ok. However, when I open the lid or press the power button to awake it... after a few seconds, my laptop shuts down! I just formatted my laptop to the factory settings hoping to fix the issue, but it persists. Please help!

When any problem persists after recovering to factory settings, it's often indicative of a hardware problem.
Please contact support at (800) 457-7777.
- Peter

G575 - Fan stoped working, CPU overheats and Laptop shuts down

Hello!
I've bought a Lenovo G575 three years ago, my warranty isn't active anymore.
The fan in my laptop stopped working yesterday, and now when I do something that is CPU intensive, the Laptop shuts down because of the overheat.
Is there a way to buy a new fan?
Should I open the laptop and take a look at the fan, to see if it can be fixed without changing the fan.
Thanks for the replies.
Solved!
Go to Solution.

Yes, the listed fan will fit your model laptop.

Laptop shuts down when trying to connect

Bought a WRT110, installed software, and everytime the router and the wi-fi on my laptop are turned on, the laptop shuts down and restarts. Anybody have this problem before?

I have the same problem. I just installed a new WRT160N on the desktop but my Toshiba M35x-S311 shuts down when I switch on the wireless connection. What's going on?

What should I do if whenever I open Itunes it freezes my whole computer and the mouse doesn't move?

How can I prevent my mac book pro from freezing whenever I open Itunes. (Whenever I open Itunes my whole computer freezes and I can't move or do anything) What should I do??

iTunes
http://www.apple.com/support/itunes
you might need help with OS X more than iTunes though.

When an internet connection is available, I run iTunes and it shuts down on my Windows 7 64bit computer.

When an internet connection is available, I run iTunes and it shuts down on my Windows 7 64bit computer. It used to crash when I went to the iTunes store but, after installing the newest version of iTunes it crashes if there is an internet connection. I can turn off my internet access and then run the software but, once I try the iTunes store again it crashes. It does not give an error message as to why its doing this. Just says it encountered a problem. I cannot do anything with my iPad or iPod without this working. Its extremely frustrating.
I have also contacted Apple several times and they give me links to other's problems but, none have worked to fix this.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

Trying to update my software (iPhone and iPad) it says my iTunes software needs to be updated, but it is already is. I try this over and over again. I've already reinstalled iTunes and have shut down and restarted my Mac several times. How can I fix this?

Trying to update my software (iPhone and iPad) it says my iTunes software needs to be updated, but it is already is. I try this over and over again. I've already reinstalled iTunes and have shut down and restarted my Mac several times. How can I fix this?

This is what worked:
"In iTunes, I signed out of the store. I exited itunes and restarted it, logged back into the store (with my apple id), then I pulled down the iTunes menu in the menu bar and selected Check for updates.
At this point it said that iTunes 11.1 was available and I'm downloading now " Quoted from a fellow user.
It fixed my problem.

Whenever i open itunes, my laptop shuts down

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