Whenever I open the reader it opens the first page then it freezes, then the only way I can shut it down is with task master.

I get so frustrated anytime I use the Reader it freezes up and I can't do anything with it. I almost wish I would find a different PDF program.

Do you use Firefox' own PDF viewer, or the Adobe Reader plugin? See http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html
If by Reader XI you mean 11.0.0, update to version 11.0.7.

Similar Messages

I've asked this before, but the spinning wheel is still there and sometimes it freezes up to where I have to shut it down manually.

I've asked this before, but the spinning wheel is still there and sometimes it freezes up to where I have to shut it down manually. Can someone tell me how to fix this!! I dont really know how to find certain places to check on things.

The feature media.windows-media-foundation.enabled by default is true, did you have to set it back? Please also check out version 29 it just came out this week.

I just purchased the BEM Wireless Projector. Is it "Bluetooth" wireless? The only way I can make it work is with cables.

I just purchased a BEM Wireless Projector. Is it "Bluetooth" Wireless? The only way I can get it to work is with cables.
I also purchased "Ultimate Ears UE Boom" speaker. I was hoping to run it simultaneously for the sound while projecting video on the BEM Projector. Can this be done?

The projector is not wireless.
See this:
Kickstand Micro Projector from BEM Wireless
http://smallbiztrends.com/2014/02/micro-projector-bem-wireless-review.html
Clarity on the name – I thought the projector operated on a wireless frequency. It does not. The company got its start in wireless speakers and thus the company name creates a little bit of confusion. However, small point – the projector still works great and when I think about it – trying to run big files via wireless would be pretty tough.
And you can use the Bluetooth speakers.
Austin

My iPod is 4th generation and the version is 4.3.5 well the lock button is jammed and I wanna know if there is a way I can shut down the whole iPod without the lock button

My iPod is 4th generation and the version is 4.3.5 the lock button is jammed and I need to shut it off completely how can I do this without the lock button

You can't with iOS 4. If you update to the latest, 6.1.6 you can use Assistive Touch
Settings>General>Accessibility
To update
iOS 4: Updating your device to iOS 5 or later
Connect the iPod to your computer and update via iTunes
- A 4G to 6.1.6 Requires iTunes version 10.7 or later. For a Mac, that requires a Mac with OSX 10.6.8 or later

How do I force the reader to open to full screen?

Is there a setting that forces the reader to open to a full screen when I open a doc from within a web site? It goes to the task bar first then having to click on it to see it full screen.
Thanks,
Mark

If you close Firefox while in full screen mode then Firefox should start the next time in full screen mode as well.
If that doesn't happen the see:
*http://kb.mozillazine.org/Corrupt_localstore.rdf

Firefox is opening multiple windows without my request. The only way I can stop it is by rebooting my computer.

Fairly often when I open Firefox, it continues to open multiple windows (hundreds of them) without my request. The only way I can stop it is to reboot the computer.
== This happened ==
A few times a week
== Several weeks ago

Hello Sally.
This looks like some virus or spyware. Scan your system for infection.
Or you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Why won't my apps show on my main screens? The only way I can access them is by going back to the App Store and clicking open.

Why won't my apps show on my main screens? The only way I can access them is by going back to the App Store and clicking open.

So there are no apps at all on your home screens? Try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. If you don't see anything after that, take a look at all of your home screens and folders to see if something is hidden. It that doesn't work, you can go to Settings>General>Reset>Reset Home Screen Layout.

At times I will close my firefox browser When I go back to open my browser I get a message stating that firefox is running The only way I can get my browser open is to restart my computer Why

At times I will close my firefox browser When I go back to open my browser I get a message stating that firefox is running The only way I can get my browser open is to restart my computer Why

Sounds like Firefox is "hanging at exit". That problem is frequently caused by an Extension or a Plugin. Read all of the following articles.<br /><br />
NOTE: Establish a habit of exiting/closing Firefox with Firefox button > Exit or File > Exit to allow an orderly shutdown of Firefox and closing of all of the files that Firefox has open.
#Stop the Firefox process:
#*[http://kb.mozillazine.org/Kill_application Mozillazine - Kill application]
#*Windows 7 users click [http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 here]
#*Mac users: http://techheavy.com/2011/02/the-mac-task-manager/
#Why Firefox may hang:
#*[http://support.mozilla.org/en-US/kb/Firefox+hangs Firefox hangs] (see Hang at exit)
#*[http://kb.mozillazine.org/Firefox_hangs Firefox hangs (Mozillazine)] (see Hang at exit and Closing Firefox properly)
#*[https://support.mozilla.org/en-US/kb/Firefox+is+already+running+but+is+not+responding Firefox is already running but is not responding]
#Use Firefox Safe Mode to find a problem with an Extension or Plugin:
#*Don't check anything when entering Safe Mode, just continue
#*If the problem does not occur in Safe Mode it is probably an Extension or Plugin causing the problem
#*See:
#**[[Safe Mode]] and [http://kb.mozillazine.org/Safe_Mode Safe Mode (Mozillazine)]
#**[http://support.mozilla.org/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
#**[http://support.mozilla.org/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
#**[http://support.mozilla.org/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*'''''Adobe Shockwave for Director Netscape plug-in''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

The only way I can open a new tab is by right-clicking a bookmarked site and selecting "Open in a New Tab." I can't click on the New Tab + or CTR+T or open via File. WHY?!?

The only way I can open a new tab in Firefox is by right-clicking a bookmarked site and selecting "Open in a New Tab." I can't click on the New Tab + or CTR+T or open via File. WHY don't the other means work?

The Ask Toolbar is causing that in the Firefox 3.6.13+ versions. Uninstall that extension.
There are a couple of places to check for the Ask toolbar:
* Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4
* Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons

After reading and resetting everything with Keyboard I still get blank white screen. The only way I can boot to Mavericks is unplug power cord, push and hold power button while plugging power cord in. Fans at full speed.

After reading and resetting everything with Keyboard I still get blank white screen on 2nd? page of boot. The only way I can boot to Mavericks is unplug power cord, push and hold power button while plugging power cord in. Fans run at full speed, machine boots then runs normal except the dvdrw will not . The mid 2011 IMAC had the same problem with LION. I changed hard drives, formatted, and installed a clean install of latest os x mavericks. Any help would be greatly appreciated.
EtreCheck version: 1.9.15 (52)
Report generated August 30, 2014 at 6:56:41 PM EDT
Hardware Information: ?
    iMac (21.5-inch, Mid 2011) (Verified)
    iMac - model: iMac12,1
    1 2.5 GHz Intel Core i5 CPU: 4 cores
    4 GB RAM
Video Information: ?
    AMD Radeon HD 6750M - VRAM: 512 MB
        iMac 1920 x 1080
System Software: ?
    OS X 10.9.4 (13E28) - Uptime: 0 days 0:16:53
Disk Information: ?
    ST3120026AS disk0 : (120.03 GB)
    S.M.A.R.T. Status: Verified
        EFI (disk0s1) <not mounted>: 209.7 MB
        Untitled (disk0s2) / [Startup]: 119.17 GB (87.12 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    HL-DT-STDVDRW GA32N
USB Information: ?
    Apple Inc. FaceTime HD Camera (Built-in)
    CHICONY USB NetVista Full Width Keyboard
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
    Apple Internal Memory Card Reader
Thunderbolt Information: ?
    Apple Inc. thunderbolt_bus
Gatekeeper: ?
    Anywhere
Kernel Extensions: ?
    [loaded]    com.nvidia.CUDA (1.1.0) Support
    [loaded]    com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
    [loaded]    com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Startup Items: ?
    CUDA: Path: /System/Library/StartupItems/CUDA
    FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Launch Daemons: ?
    [loaded]    com.adobe.fpsaud.plist Support
    [running]    com.arcsoft.eservutil.plist Support
    [running]    com.bjango.istatmenusdaemon.plist Support
    [loaded]    com.oracle.java.Helper-Tool.plist Support
    [running]    com.sophos.autoupdate.plist Support
    [running]    com.sophos.configuration.plist Support
    [running]    com.sophos.intercheck.plist Support
    [running]    com.sophos.notification.plist Support
    [running]    com.sophos.scan.plist Support
    [running]    com.sophos.sxld.plist Support
    [running]    com.sophos.webd.plist Support
Launch Agents: ?
    [running]    com.arcsoft.esinter.plist Support
    [running]    com.bjango.istatmenusagent.plist Support
    [loaded]    com.nvidia.CUDASoftwareUpdate.plist Support
    [loaded]    com.oracle.java.Java-Updater.plist Support
    [running]    com.sophos.uiserver.plist Support
User Login Items: ?
    Macs Fan Control
    Firefox
Internet Plug-ins: ?
    FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
    Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    JavaAppletPlugin: Version: Java 7 Update 67 Check version
    Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins: ?
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
    CUDA Preferences Support
    Fan Control Support
    Flash Player Support
    Java Support
Time Machine: ?
    Time Machine not configured!
Top Processes by CPU: ?
         1%    WindowServer
         1%    fontd
         0%    firefox
         0%    SystemUIServer
         0%    SophosWebIntelligence
Top Processes by Memory: ?
    229 MB    firefox
    156 MB    SophosScanD
    152 MB    InterCheck
    131 MB    com.apple.IconServicesAgent
    115 MB    SophosAntiVirus
Virtual Memory Information: ?
    424 MB    Free RAM
    1.53 GB    Active RAM
    1.37 GB    Inactive RAM
    699 MB    Wired RAM
    1.26 GB    Page-ins
    0 B    Page-outs

I'd start by getting rid of the following software responsible for these extensions.
Kernel Extensions: ?
    [loaded]    com.nvidia.CUDA (1.1.0) Support
    [loaded]    com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
    [loaded]    com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Startup Items: ?
    CUDA: Path: /System/Library/StartupItems/CUDA
    FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Use the uninstaller provided with the Sophos software. You can uninstall CUDA via the preference pane. Be sure you remove the com.nvidia.CUDA extension which is located in the /System/Library/Extensions/ folder. Not sure if Fan Control has an uninstaller so you will have to do it manually:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
    1. AppZapper
    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
    7. iTrash
    8. Amnesia
    9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.
Be sure to remove your two Login Items. Finally do this:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

The reader turned all of my Pages files into Adobe

The reader turned all of my Pages files into Adobe and now I can't make changes on my documents. I also, cannot figure out to convert them back to Pages. Help please.. Is I remove Adobe will I lose all my files?

Is this your problem? Application, file icons change to Acrobat/Reader icon

HT4718 Upgrade to OS X Mountain Lion and my computer keeps restarting! Can you please tell me what I need to do to fix it so I can use it. The only way I can get in is by using Safe Mode :( Please help

Help
I upgrated my computer to OS X Mountain Lion last night and since then my computer keeps restarting over and over again. The only way I can use it is by being in Safe Mode. Can you please tell me what I need to do so my computer works perfectly again.
Thank you

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select
View ▹ Show Log List from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

When using office for mac or i studio after inserting several pictures, my computer locks up and the only way I can fix it is to do a force quit. Why does it do this and how I I get it fixed without a force quit?

I have a mac book, with office for mac and iStudio installed. When I try to create a document using either one of these; after inserting several photos, the computer locks up and the only way I can get it to unlock is to do a force quit. Why does it do this, and how can I get it to unlock without having to do a force quit?

Are you using versions of the software that are compatible with the version of OS X you have installed? Very often such lockups are caused by application incompatibility.
The problem may also come from trying to use both sets of applications at the same time while not having enough RAM installed. Adding more RAM may fix the problem.
The problem can arise from corrupted support files such as preference files or Application Support files or corrupted cache files.
The image files you are using may also be corrupt thus causing the problem.
You might start with:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc. Other utilities are also available such as Onyx, Lion Cache Cleaner, CockTail, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.

I no longer have access to system folders that allow me to remove old or incorrect PAGES templates. Need to find out how to do that. The only way I can do it now is to blank the template and replace the bad template with a blank.

I no longer have access to system folders that allow me to remove old or incorrect PAGES templates. Need to find out how to do that. The only way I can do it now is to blank the template and replace the unwanted template with a blank. It was previously possible to go to MY TEMPLATES and remove the unwanted templates. I don't if this issue is before or since installation of 10.8 (a nightmare in my case, which led to significant failure issues). And because I haven't tried to remove templates since finally managing to install 10.8 (now at 10.8.4), I don't know if this is typical of the newer OS or a problem. I've been a Mac user for more than 25 years, but I think I'm nearing the end of the road. By the way, I've never needed to do this before because the manuals always offered an answer... they don't seem to do that anymore. In any case, I don't know how this works... I'd prefer an email reply if that's possible. But that would probably be too easy, and I don't know how to get a reply.

Thanks, I appreciate the help. I think this is one of the problems Apple is creating by changing the OS so often. I had fomer colleagues at [a major aerospace contractor] who told me that so many original files were ultimately lost because of the deadly change in the "Save As" operation that they are now afraid of every OS update. Apple has badly damaged their support base with that very prominent company (they won't update now until they've fully examined and understand changes in the pre-conditioned nature of OS computer functions), and they are a whole lot less enthaled with Mac-related equipment/software. Can't blame them, I too used orginal files that way (as easy-to-use templates), and lost some important files before I realized what was happening (to late to revert). Companies should not have to retrain employees each time an OS gets an update, it's can be very expensive several different ways. They learned a painful lesson with that one. And because I'm now retired and don't use multiple devices, I need iCloud like I need a hole in the head... but I'm told there's no way to keep Apple out of my computer. Fortunately, because of major problems when initially installing Mountain Lion, one hold-over of the hardware/software damage I experienced was that iCloud can no longer access my computer even though everything else is working fine again. That was the only "good luck" I had as a result of that expensive nightmare.

How do I connect my 2nd generation Ipod to a Firewire 800 port? It no longer holds a charge and it doesn't power up with the newer generation USB cable. The only way I can sync my Itunes library onto this Ipod is when it is powered...

How do I connect my 2nd generation Ipod to a Firewire 800 port on a new laptop? It no longer holds a charge and it doesn't power up with the newer generation USB cable. The only way I can sync my Itunes library onto this Ipod is when it is powered and connected simultaneously. Pls help.

Try here:
iOS: Not responding or does not turn on
If not successful then time for an appointment at the Genius Bar of an Apple store.

Whenever I open the reader it opens the first page then it freezes, then the only way I can shut it down is with task master.

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