Whenever I try to download and update the lastest software to my Ipod or Ipad all I get is an error about my network connection timing out. What are they talking about?
whenever I try to download and update the latest apple update, I get an error advising me that the network connection has timed out and telling me to change my setting. What the heck are they talking about?
Disable the computer's security software during the download and update. You could have easily found this answer by searching this forum since the question gets asked maybe a dozen times a day.
Similar Messages
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cannot update and download ios 5 to iphone 4 or ipad...everytime i try i get half way through a 2 hour download for it to say "network connection timed out" what do i do to download
When you get anything that says your network connection timed out it either means you lost internet connection or there is something blocking the connection between the computer and the servers that it is trying to connect to.
If you have a solid internet connection and can browse to websites fine it's either an anti-virus program or a firewall on the computer OR a firewall in the router's settings that you use to connect to the internet.
Reconfigure any security software to allow Apple's servers to pass.
Useful information for configuring your security software:
IMPORTANT: iTunes must be allowed to contact Apple using the following ports and servers:
▪ port 80
▪ port 443
▪ phobos.apple.com, deimos3.apple.com, albert.apple.com, gs.apple.com, itunes.apple.com, ax.itunes.apple.com, ax.init.itunes.apple.com, ax.phobos.apple.com.edgesuite.net
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
iTunes also contacts VeriSign servers during an iPhone restore and activation:
▪ evintl-ocsp.verisign.com
▪ evsecure-ocsp.verisign.com
For more information see Update and restore alert messages on iPhone and iPod touch
Temporarily disable or uninstall your security software
If the current available version of your security software is incompatible with iTunes, you can disable the security software and test if it is the source of the issue. It might also be necessary to temporarily uninstall security software after making sure you can reinstall it and note any required licenses. A temporary deinstallation might be required because parts of some security software remain active in the background though they appear to be deactivated.
To reduce any security risks that security software is designed to prevent, consider making sure all files needed to reinstall it are available and disconnect network connections before uninstalling security software. Should this not be possible, such as if a download without active security software is required, that required step should be the only process completed without security software. For assistance in checking your configuration, disabling, or uninstalling your security software, please contact the manufacturer.
Once disabled or uninstalled, perform only the steps required to verify your issue has been resolved. Complete whatever update, restore, syncing, back up, activation, or other task you were troubleshooting. Once that task is complete, install and configure compatible security software to ensure your PC is protected.
If it isn't a program or software on the computer contact your Internet Service Provider and/or Router Company to configure or disable the firewall in the router settings.
To isolate the issue to this you can also try disconnecting the router and plugging your computer directly in to the modem but this does not help for troubleshooting time-out issues directly on any apple mobile devices only if you are syncing or going through iTunes on the computer. -
When I try to download and install the latest software version of iTunes, this message occurs: "iTunes has an invalid signature. The download has been removed." Any suggestions?
You seem to have an iTunes problem and not an iPod problem. I suggest posting in the iTunes forum.
How areyou doing the download?
From Apple's site?
Via the Apple downloader
PC or Mac? -
After connecting with itunes phone starts update but then message comes up saying "There was aproblem downloading the software for the iphone The network connection timed out" How do I fix this problem?
Usual cause of this is security software on your computer: Firewalls & Anti-Virus software. Turn off or disable all of that stuff, try again.
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iPhone update to 4.3.3 failed and gave me the error message, " update failed due to network connections timing out". I am using a cable modem with ethernet. iPhone is a 4G currently running 4.3.1. What is the solution?
i believe it is a result of a weak connection. maybe try it at someone else's place?
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Trying to download ios5, at the end of the download a window will tell me that my network connection has timed out. can anyone help me please ?
Your antivirus / firewall software is interfering with the update process. Disable it.
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Can't complete song download: "Network Connection timed out Error=-3259"
Songs recorded as purchased but when downloading I receive this error message: "Network Connection timed out err=-3259"....this is a new laptop and the internet connection seems to be working but not sure why I can't complete my song download. Please help!
Thanks!
Dell Inspiron Laptop Windows VISTA </span<br>
Dell Inspiron Laptop Windows 2000I too am having the same problem. New computer (Dell Inspiron E1505) and new Nano. I've disabled my firewall access, allowed for full access for iTunes, I remain connected to the internet, I remain connected to iTuens store (I can listen to music, see my account info and even see the purchased songs), but I can't download my songs without getting the error 3259 message network connection timed out.
I contacted Apple/iTunes; they haven't found a solution other than disabling my firewalls, which as I've said I've already done.
I contacted my ISP and they thought it was a version problem. They suggested that I try to download iTunes version 6, but that hasn't worked either. I just hope someone has a solution. I'm about to take back my ipod and forget the whole thing. Good luck to you and wish me luck! -
When I click on the itunes store this message appears."Itunes could not connect to the Itunes store. The network connection timed out". what am I doing wrong?
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
Every time I try to download and update my Iphone it says the network connection was interrupted and to check it and try again. It says this when I try to update my iPhone AND my iTunes It never lets me upgrade! Can anyone help me?
See Here for
Contact iTunes Customer Service
http://www.apple.com/support/itunes/contact.html
And Here if you need it...
Apple ID Support
http://www.apple.com/support/appleid/contact/ -
When updating each of my devices (iPhones and iPads) in iTunes, i always get the same error message
"there was a problem downloading the software for the iPhone "Mary's iPhone" The network connection timed out.
Make sure your network settings are correct and your network connection is active or try again laterThis is common and there are literally hundreds of posts about this exact error.
Temporarily disable any Anti-Virus and Firewall software on the computer. -
Why can't I update my iPhone 4 to iOS 5.1? Every time I try it gets all the way done downloading it; however when it's processing the file the page tells me "There is a problem downloading the software for the iPhone. Network connection timed out. Make sure your network settings are correct and your network connection is active. or try again later." and next to the file it has err = -3259. I have tried this 17 times and it won't work. My iTunes is completely up to date. I have made sure that my connection is fine and I have tried turning my firewall off with no avail. This has happened to me before but usually the update will go through after 2-3 tries, never to this extent. I don't know what to do. Help!
Error -3259 is a network timeout error, usually. This article might help:
http://support.apple.com/kb/TS2799 -
After updating to ios 8.2 i can't download and update the apps in AppStore on my ipad
after updating to ios 8.2 i can't download and update the apps in AppStore on my ipad! What happens?
It may just be a glitch. Try going into the app store signing out, then sign back in and see if it clears up.
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Whenever I try to download an app, the IPAD stays WAITING
whenever I try to download an app, the IPAD stays WAITING
I turned off and restart the IPAD.....The IPAD said that it was imposible to buy these three apps and invited me to try latter...I try again only one, and it woked fine...thank you......
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When updating to iOS 5.0.1. get the err -3259, thus unable to install new iOS. The message I receive goes: "THE NETWORK CONNECTION TIMED OUT. MAKE SURE YOUR NETWORK SETTINGS ARE CORRECT AND YOUR NETWORK CONNECTION IS ACTIVE, OR TRY AGAIN LATER."
Does anyone know how to solve this tiresome problem, please!?? The update is downloaded upto 723.5MB, and is required upto 723,6MB, then the error message pops out! Tnx.I have a quick wifi connection (Mac shows it as about 35 megabits) but I couldn't get the 5.0.1 OTA to work, I had to do it via cable to my computer's iTunes - and as I was already on iOS 5 it was only a small download, basically the same size as the OTA size.
As the original poster is talking about a 730 meg download then I assume that they are still on iOS 4.3.5 or below and can therefore only download via their computer's iTunes - you need to be on iOS 5+ before you get the OTA option. -
I am trying to update my iPod touch & keep getting this error message: There was a problem downloading the software for the iPod. The network connection timed out. Make sure your network settings are correct and your network connection is active. Help!
Temporarily disable or turn off your Firewall and Anti-Virus software and try the download again.
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