Whenever I try to install iTunes it installs everything but Apple Mobile Device Support, HEEELLLP
I have tried deleting then reinstallling iTunes but it doesent work. Help me please!! Thank you
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates
Similar Messages
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I've been trying to install itunes on windows 7 but apple mobile device will not install
I've finally managed to narrow the problem down to the following file:
C:\Users\xxxxx\AppData\Local\Temp\Rar$DIa0.119\AppleMobileDeviceSupport64.msi: The archive is corrupt
this is the file delivered with itunes and it's definitely causing the problem because when I try to install one I downloaded from
http://www.javakrypt.com/itunes/
it installed ok, however when I try to run itunes the amd driver is installed the ipod connects but itunes has a version issue with the AMD driver and asks for a reinstallation of itunes.
My question to apple is where can I download an incorrupted AppleMobileDeviceSupport64.msi file for the latest release of itunes, and can you pleas everify that the version you are deploying with the current version is not corrupted.(The first file I see when I extract the MSI file has a random character file name with no modified date and a size of 16640. WInrar refuses to extract any files from the msi file.
I believe many people are having this problem and if they can get this file it may their problem as well.OK I've fixed the problem and my thanks go to redmars.com.au (link below plus copy of solution)
http://www.redmars.com.au/blog/itsupport/327
To summarise what I did I
0. the pnputil -e uninstallation didn't work for me so
1. modified the permissions on the C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_hexidecidforyourcomputer folder so that I could access it
2. I deleted the files in this folder
3. Retried the install from command line with log file enabled but it still rolled back, but in the log file I noted it wasn't finding the netaapI64 files and when I checked the above folder these files were missing.
4. I tried copying the files from the msi file using winrar but this failed passing a file corrupted error message and files copied had a zero byte size (i.e. empty)
5. I copied the files from a friends folder who didn't have this problem files are (netaapI64.cat, netaapI64.inf, netaapI64.PNF, netaapI64.sys and wdfcoinstaller01009.dll)
6. retried the install from the command line and it worked. Started itunes connected itouch, it installed the drivers and the itouch appeared in itunes.
I can now access my ipod from itunes.
The only problem now you face now is how to get the uncorrupted files detailed above. Does anyone have a solution to this? Winrar states files are corrupted. but they obviously aren't otherwis ethe installation wouldn't work.
text for solution here follows :
I recently came across a problem on a Windows 7 64bit laptop where Apple's iTunes was failing to recognise a connected iPhone. It was giving a error that the wrong version of iTunes was installed and I should install the 64bit version of iTunes. As I had no idea how what had been performed up until this point I performed a full uninstall of iTunes. I then downloaded the latest version of iTunes 10.5.1 and ran through the installer. At one point during the install I noticed the install gave the message 'Rolling back action' and thought to myself this cannot be good.
At the end iTunes indicated it had a problem installing and I should try again. The weird thing is if you didn't pay attention to the message you could quite easily click on ok and iTunes will work except it'll fail to recognise any iPod, iPhone or iPad device. To help identify what actually failed to install I checked the windows services management console and found the Apple Mobile Device Service was missing. This makes sense because it's that service which communicates with the iPhone. The question is why was the Apple Mobile Device Service (AMDS) failing to install?
To find out I needed to capture a log file of the install process. A bit of research helped me identify that the iTunes64Setup.exe contained 5 separate windows installer files:
AppleApplicationSupport.msi
AppleMobileDeviceSupport64.msi
AppleSoftwareUpdate.msi
Bonjour64.msi
iTunes64.msi
I needed to extract AppleMobileDeviceSupport64.msi from iTunes64Setup.exe so I could generate a install log. The solution is to install WinRAR which you can download here http://rarlab.com/download.htm. After extracting AppleMobileDeviceSupport64.msi to c:\temp (you can use any folder you like here) I opened a command prompt and issued these commands:
cd c:\temp
msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log
This will attempt to install the AMDS and generate an installation log c:\temp\AMDS.log. Looking through the log I found the install failed because the format of C:\Windows\System32\DriverStore\FileRepository\netaapl64.inf_amd64_neutral_dc2c bd989eec1514\netaapl64.inf was invalid. I opened the file in question and found it to be completely blank. I coulnd't just delete the files in question because they are protected by the Windows operating system, and anyway the correct method to remove a driver package from the driver store is to use the pnputil.exe tool. However if the driver package didn't complete installation in the first place then it may not work, but it was always worth a try.
To use pnputil I needed to run a command prompt as an administrator. I Clicked Start, All Programs, and Accessories, then right-click Command Prompt, and then click Run as Administrator. From the command prompt type I typed in pnputil.exe -e. This produced a list of installed driver packages. Looking through the list I was looking for something like this:
Published name : oem30.inf Driver package provider : Apple Class : Network adapters Driver date and version : 07/12/2011 1.8.4.2 Signer name : Microsoft Windows Hardware Compatibility Publisher
This is the Apple network adapter driver. The important information here is the Published name oem30.inf. To uninstall the driver use the command pnputil -d oem30.inf (replace oem30.inf with the correct published name for your PC). After this try and the install again: msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log. If this fails or as in my case the driver package doesn't show in the list of installed drivers you'll need to take more drastic (and potentially dangerous to your PC's health!) measures.
By default the files in the driver repository are read only and can only be modified by the Windows Operating System, and this is for a good reason. I needed to change the permissions on the driver package so I could delete the corrupt files. Caution proceed at your own risk, make a mistake here and your computer may stop working and a system restore or rebuild may be required.
The first thing I needed to do was to take ownership of the folder so I could change the permissions. From windows explorer I clicked on Folder and search options under the organize button. Next I clicked the view tab and clicked on Show hidden files, folders, and drives. By unticking hide extensions for known file types and unticking Hide protected operating system files I was able to view the files I needed to remove. From the windows explorer window I browsed to browse to C:\Windows\System32\DriverStore\FileRepository\, which was now visible and right clicked the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder and selected properties. I clicked the security tab and then the Advanced button. Under Advanced I clicked the Owner tab and then clicked the Edit button. From the change owner to: box I selected my username, and then ticked Replace owner on subcontainers and objects and clicked OK to set the changes.
Next I gave myself Full Control to the folder and files. Back on the Security tab I clicked the Edit button, and with Everyone highlighted in the Groups or user names I ticked full control in the Allow column. I clicked OK and accepted the warning message Windows presents about security and access problems. At this point I could delete the contents of the netaapl64.inf_amd64_neutral_dc2cbd989eec1514 folder.
I tried re-installing the Apple Mobile Device Service (AMDS) using msiexec -i AppleMobileDeviceSupport64.msi -log AMDS.log command and I no longer got the Rolling back action error. All that I had left to do now was install iTunes again and the iPhone was now recognized when I connected it to the PC. -
Itunes update wont install --error is "run prescript for apple mobile device support"
I am running 10.5.8 and trying to update Itunes to 10.6. It hangs on the install and says "run prescript for apple mobile device support"....I've tried numerous times and it always reverts to this message. Ideas?
Sidenote--Itunes compatibility is my curent version of OS. I have an IPAD 3 that wont sync because of old verison of itunes
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I'm trying to uninstall itunes so I can re-install it, but Apple Mobile Device Support won't uninstall. Any help? I've tried three times already.
See Troubleshooting issues with iTunes for Windows updates. The second box is essentially the same process descibed by Apple with some extra hints...
tt2 -
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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ITunes requires new version of Apple Mobile Device Support....
Hi - I have just bought an iPod touch. I a;ready have a classic and a nano but as iTunes 9 was out I thought I'd upgrade to that before syncing the new Touch. However now I get the error:-
iTunes requires new version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes agan.
So I did this following the procedure on the Apple Suport pages which referenced exactly this error message but from an earlier version (7 I think) of iTunes).
Basically, I used control panel to uninstall all the bits (including iTunes, Apple MDS, Quicktime and Bonjour) in the order it says. Rebooted, checked that program folders and files had really gone, downloaded a fresh copy of iTunes and installed - exactly the same error.
My Classic syncs fine. The Touch also syncs fine on a laptop I have on which I have iTunes 9.01 at the moment. The Touch is being detected because I get the USB conect sound and the error message in iTunes pops up as soon as it is connected.
The Apple Mobile Device Service is running (it was not running when I checked staright after the install, but I manually started it (it is set ot Auto start)) using .exe version 2.12.36.0
PC is a Windows Vista 64 running iTunes 9.02. The iTunes pack I downloaded was called iTunes64Setup so I'm guessing its the right one.
I always seem to be tearing my hair out when I get a new iPod or new iTunes. Not much left now so has anyone got any ideas?
Thanks very much,
StuartFound the solution in my case. I followed the Apple uninstall procedure again:-
http://support.apple.com/kb/HT1925
and found that the Apple Mobile Device Support did not uninstall properly. I needed to download an MS utility called Windows Installer Cleaup Utility
http://support.microsoft.com/kb/290301
(there was a post somewhere on here about it so thanks to that person).
When I rebooted, I found however that the Mobile Device Service was still installed and running and the installed files were present in C:\Program Files (x86)\Common Files\Apple.
So I Stopped the service (Control Panel, Administrative Tools, Services, Right click on the service and choose Properties, then click Stop. For good measure I also set it to Disabled (overkill) using the dropdown which will probably say Automatic when you look at it.
Then I found a Microsoft utility called SC.exe which is available in the Windows resource kit and can also be found here:-
http://www.petri.co.il/downloadfree_reskittools.htm
This is a command line tool, but easy to use. Unzip the sc.zip file, place sc.exe somewhere handy where you can find it from a command prompt and then open a command line (Start, Run..., type "cmd" Enter). Go to the folder where you put sc.exe and type the command:-
sc delete "Apple Mobile Device" (you need the quotes).
This deletes the service from the services list in the registry (you can check by closing the Services box and opening it again).
Now go to c:\Program Files (x86)\Common Files and delete the folder and subfolders called Apple.
OK - should have given your system a full clean out.
Then reinstall iTunes.
That was easy - but I guess I can forgive Apple for not being able to upgrade a version of iTunes without messing up - it's only version 9.0 after all, I'm sure it'll be OK in the next release. Seems like they're learning some tricks from Microsoft.
You folks in the US and Canada are luck however because you can get some help with this stuff. There's no help from Apple if you're in the UK. -
ITunes not installing due to "older version of Apple Mobile Device Support"
I used to use iTunes before for my nano until I ran into some issues and uninstalled the software and started using Winamp. Now I'm going to get the family iPad and am going to need to use iTunes again. Here I ran into the problems. During installation, "iTunes + other random software" will reach a certain point giving me errors for an older version of certain products still existing on my machine. Through Add/Remove Programs I cleaned out my machine of all Apple software but couldn't get rid of one part; Apple Mobile Device Support v.2.6.0.32.
I get the error message:
"The feature you are trying to use in on a network resource that is unavailable.
Click OK to try again, ot enter an alternate path to a folder containing the installation package 'AppleMobileDeviceSupport.msi' in the box below."
That is a file which no longer exists on my computer.
What do I do? I don't want to have a vegetable iPad."The feature you are trying to use in on a network resource that is unavailable. ... Click OK to try again, ot enter an alternate path to a folder containing the installation package 'AppleMobileDeviceSupport.msi' in the box below."
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
Help please - itunes wont recognize my phone (apple mobile device support)
every time i plug my iphone 4 in i get the error message "this iphone cannot be used because the required software is not installed" and then advises me to uninstall and reinstall itunes.
i have uninstalled (thoroughly, in the correct order) and reinstalled at least 30 times. the apple mobile device support is not installing. i'm running a laptop on windows vista. i've been into device management and the iphone (the driver being one for a camera) is there but amds isn't.
i'm clueless. please help!Follow the directions here to restart the AMDS, if that doesn't work, follow the instructions at the end of this support document to reinstall the AMDS. Pay attention to the various steps, they MUST be done in a certain order:
http://support.apple.com/kb/ts1567 -
Trying to uninstall itunes but apple mobile device support will not uninstall
while uninstalling itunes, the apple mobile device support component will not uninstall help
HI Bill
ReInstall iTunes (dont worry about de device)
Then copy QTMovieWin.dll from C:\Program Files (x86)\Common files\Apple\Apple Application Support
Then paste file there C:\Program Files (x86)\iTunes
Give me your feedback - I am sure it will work
Claudine -
I need help. I don't know what to do.
Hey craiglarkin,
First, I would try following along with the steps in this link:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
If you end up having to remove and reinstall iTunes and AMDS, make sure to follow the steps closely, including the order in which you uninstall.
Welcome to Apple Support Communities!
Have a great day,
Delgadoh -
ITunes requires newer version of Apple Mobile Device Support
iTunes keeps giving me this error and tells me I need to uninstall the Mobile Device Support and iTunes and reintall iTunes. I've done this several times and it keeps giving me this error. I even uninstalled all of the Apple software off of my computer and still no luck. Running Windows 7 with the 64-bit version of iTunes.
Interesting. iTunesHelper missing from MSConfig can indicate that your current version of Apple Application Support didn't install properly either.
Given that there's indications of multiple troubles with the iTunes installer bundle, I think we'd better try (going forwards) a straightforward complete uninstall and reinstall of iTunes.
We'll use the following document as a guide, with an amendment:
[Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
... the amendment (because you have a 64-bit system, and the instructions aren't precisely correct for 64-bit systems, last time I checked), is that when you get to *step 9* of the *Verify iTunes and related components are completely uninstalled* section, you should use instead the following set of steps:
(9) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
Note: If you have a 64-bit version of the Windows OS, continue with step #10. Otherwise, skip to step #17.
(10) Open the Program Files (x86) folder.
(11) Right-click the iTunes folder (if it still exists), choose Delete, and choose Yes when asked to confirm the deletion.
(12) Right-click the iPod folder, choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(13) Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(14) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(15) Open the Common Files folder.
(16) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(17) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
(18) Open the Windows folder.
(19) For 32-bit versions of Windows: Open the System32 folder.
For 64-bit versions of Windows: Open the Syswow64 folder.
(20) Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(21) Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(22) Right-click the Recycle Bin and choose Empty Recycle Bin.
If you get any error messages on the uninstalls, post back to let us know what the error messages were (precise text please), prior to doing the iTunes reinstall. (In particular, let us know if you're getting any messages during the AMDS uninstall.) -
when trying to update itunes error 7 appeared and a message to reinstall. have tried to dowload again but now 'apple mobile device' failed to start, verify you have sufficient privileges? Anyone know what this means. do I ignore?
I am having this same problem. I took Kappy advice on restarting the Apple Mobile Device Service, however that did not work. I got this message in a pop up window that came up immediately.
Windows could not start the Apple Mobil Device Service on local computer.
Error 1053 The service did not respond to the start or control request in a timely fashion.
I have already uninstalled itunes, all the related programs and I cannot reinstall, this Apple Mobil Device message stops the install.
Can anyone please help? -
HT1199 When installing iTunes, I get message "Service 'Apple Mobile Device' failed to start.
After getting the above error message, I ignore it. The installation seems to continue fine. Then when I start iTunes, I get the message "iTunes did not install properly Error 7 (Windows error 193). I have updated the Microsoft .NET software to the latest version, then deleted iTunes and QuickTime, restarted the system, then downloaded and installed iTunes again and I still get the same messages. I am running a Windows 7 machine with Internet Explorer 11. Does anyone have a clue on how to correcct this?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates -
i tryied to uninstall and clean all apple app on my pc...but the trouble is still here!!
Thanks. Short of the sort of "generic" suggestions of restaring your system, if you haven't, and repairing disk permissions and verifying the disk, I don't have any advice right now. I'll do some research and see if I can come across anything. Meanwhile, someone else may have an idea.
Regards.
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