Whenever I try to play a song my ipod shuts down and starts over, why?

Can anybody please tell me why? I downloaded "frostwire" to download songs onto my itunes albums and so I hit "Restore" and then synched everything in and everything downloaded then I tried to play my songs and when I click a song...the screen goes black and turns on..? I have no idea why. My older cousin said she uses frostwire and it never did that to hers?

It sounds like the music track is crashing your ipod. Some services put funky data in there that can cause problems. It can be bad metadata (Album name, artist, etc. are meta data) or missing frames from the music file that cause a crash.
Start off by just removing the song that causes the issue and see if it happens on every track or just some.
i

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I have downloaded itunes, but whenever I try to play a song that I have already purchased I get a message that tells me that my computer isn't authorized. How do I authorize it? This is a new computer.

I have an itunes account with a lot of songs. I just bought a new computer, and whenever I try to play a song that I already paid for it tells me that my computer is not authorized. How do I authorize it? I had a new computer before and never had any problems playing the songs. Please can anyone tell me how to authorize my computer?

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits. Please help me....

I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits. Please help me....

Hi Dance4Life85!
I have a couple of troubleshooting suggestions for you regarding this issue. First, I would suggest that you reinstall iTunes, according to the instructions in this article:
OS X Mountain Lion: Reinstall apps that came with your Mac
http://support.apple.com/kb/PH11201
To reinstall iTunes, download it from the Apple Downloads website.
Apple Downloads website
Note that all you will need to do is download iTunes and install it again, it will install over the version that is on your computer right now without issue. If your issue persists, you may want to see this article about troubleshooting third-party plugins for iTunes:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Lastly, if neither of these resolve the issue, then you may need to recreate your iTunes library. More information on this can be found here:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits.

I updated my itunes and now every time i try to play a song 'internal error' shows up and itunes quits.

I have the same problem. I already made a new installation of itunes and it doesnt change.....Please heeeeeelp
Next Problem: I can't backup my iPhone on my Macbook Pro anymore: Error. The Backup is damaged or not compatible with your iPhone.
Any Suggestions to both problems?

When I try to use iMessage on my iPod touch 4 (ios6) the iPod shuts down and restarts

Every time I try to open my iMessage my iPod shuts down. I have a 4th gen iPod with ios6. I will attempt to open the app and it will either shut down and restart as soon as the white screen comes up or I will see my previous messages and try to open a thread then it will restart. I have tried restarting the phone as well as turning iMessage on as off. Has anybody else had this problem? What can I do?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
-Note this will delete messages currently on the iPod:
Go to settings>Messages>Send and Receive and sign out of Messages and sign back in.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

I can't get my shuffle to play through all my playlists. Once I pick a playlist, it will play that one all the way through and start over instead of playing the next one.

How do I get my shuffle to play all my playlists through their entirety? I will select one and it will play all the way through and start over. I want it to finish that one and move to the next playlist, and so on.

I think that's the way it's supposed to work.
You should just create another "merged" playlist that has ALL the songs from those playlists, with songs in the order you want them played, then use the play in order setting on the shuffle.
It won't take up any more space on the shuffle, because all of the songs will already be on the shuffle due to the separate playlists.

HT3209 My purchased iTunes videos no longer play on either of my Windows 7 computers. When I try to play any of them, it shuts down iTunes. Any ideas? I do have the latest itunes software loaded. jgh

My purchased itunes videos no longer play on my Windows 7 computers. When I click on a movie, itunes shuts down with an error message. Movies played fine until now. Any ideas out there?
jgard96

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

I bought a movie on itunes and it is fully downloaded. I tried playing it and it would play for a little bit and then freeze. I would then shut my computer down and start over. However, after the movie that was downloaded, I could only access the extras (

I bought a movie on itunes and it is fully downloaded. I tried playing it and after a few minutes, my computer would freeze. I then shut down my computer and tried to start over. However, all that I am able to play is the movie's extras (deleted scenes, backstage pass, etc). I need to know why this won't play because I paid $15 for the movie. Help

How to report an issue with Your iTunes Store purchase

Whenever I try to open FF ver 29.0, serach engine 'qon38' starts! why?

Whenever I open FF ver 29.0 browser, an unwanted search engine 'qone8' automatically starts, though I have preferred 'google.co.in' as my default search engine by making changes in the following 2 ways:
1. Tools ---> Option ---> when firefox starts 'show my home page'
2. Home page ---> 'google.co.in'
But neither the option 'when firefox starts' nor the opted home page is activated.
Nowhere in my laptop 'qone8' has been found. [CCleaner has been used]
Please someone help me to get rid of 'qone8'.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

IPod shuts down on specific songs

Just finished sync'ing my 5G 80GB with iTunes 7.0.1.8. Everything seems to work until I attempted to play this one specific song. As soon as it attempts to play the song, the iPod shuts down, I get the apple logo and the unit resets itself. All other songs play fine, except I found there are a number of other songs that cause the iPod to perform this reset as well. These songs all played fine on my 4G unit. What gives?? TIA!
5G 80GB Windows XP Pro

i had the exact same problem.. heres my story
i had a 30 gig ipod video.. all songs worked and
played fine. then i updated..and i had no
problems..they still worked..and then i bought a 80
gig ipod video. and all of a sudden some songs would
cause my ipod to reset. it was weird cuz i know they
play because i used to listen to them all the time on
my old 30 gig.
what i did was convert the songs that werent working
in the itunes "advanced- convert selection to aac"
and then they started to work..
First, thanks for the info! That did resolve the problem. But I'm still curious as to why this is happening. The challenge now is trying to identify the common denominator amongst the songs that are the culprit. Seems like they are all low quality, perhaps even MONO. Still my 4G 30GB used to play them just fine. Oh well, until then we have a good workaround. Thanks again!

ITunes crashes when I try to play a song

I downloaded the new version of iTunes last night. Now (like a lot of people here), my iTunes doesn't work right. The iTunes store loads OK, and I can still download music. But whenever I try to play a song iTunes crashes, and I get the Microsoft box that pops up and says that an "unexpected error" has occurred, and iTunes must close, then asks if I want to send a report or not. This also happens when I try to preview a song before buying. I have already uninstalled and reinstalled Quicktime, but that did not correct anything. Any ideas?

I've seen this happen with iTunes Third party add-ons/plug-ins being installed. Do you have any of those?
Try this: http://docs.info.apple.com/article.html?artnum=300063
I want to check on some other issues, also, that have to do with iTunes library files or preference files. This next fun experiment is going to be more of a diagnostic procedure aimed at working out if they may be involved at all.
Go over into your User accounts control panel and create a new user account with full administrative rights. While you're in that control panel, switch off "Fast Switch", or whatever its called, in your logging-in preferences.
Now go log out of the old account and log into you new account.
Open up iTunes. You'll see a blank library screen in the new account. Import over some songs into the library in that new user account. (If possible,use the ones that you know will crash itunes in the other account.)
Does you iTunes crash in the new account when songs are played?

When I try to play a song on my iPod Touch, it shows the information screen for the song and then skips to a new song but then goes back to the main playlist page without ever playing a song! Help!

When I try to play a song on my iPod Touch, it shows the information screen for the song and then skips to a new song but then goes back to the main playlist page without ever playing a song! Help!

thats tough man, yeah exchanging it is the best option. But why do people always leave a message saying" i'll probably just by an ipod" and it's usually followed by, "even though i don't like apple or ipod" . I mean fine, if u feel like giving up on the zen micro thats fine, i personally don't care if you're going to buy an ipod. for god sakes ipod isn't even the next alternati've mp3 players, theres plenty. Are u just trying to get the creative people saying "oh man we lost another one to ipod" cuz i'm sure they don't lose sleep over u wanting to buy an ipod instead of a zen. *done ranting*
Message Edited by bleakreserve on 02-3-2005 06:34 AM

On some of my files there is a ! in front of it, if I try to play the song, I get an error message; "The song "_____" could not be used, because the original file could not be found. Would you like to locate it?" Then when I click "Locate", I get nothing.

I'm really dumbfounded on this one and it's driving me bonkers!!!! On some of my music files there is a ! in front of it, if I try to play the song, I get an error message; "The song "_____" could not be used, because the original file could not be found. Would you like to locate it?"
This began to happen when Chuck made playlists2burn on2CD-and then he would delete the playlist; sending all the song files into oblivion. Certain songs have a ! right next to the file name, and as I stated before, i get that error message:
"The song "_____" could not be used, because the original file could not be found. Would you like to locate it?"
So I click on "Locate". No help. I get a menu with folders that say "catroot" and other folders which names I cannot remember, but I scroll PAST the file folders, & it's just a bunch of ".DLL" files.....I don't understand what any of the names of the folders mean...it's frustr8ing-coz this is my 2nd iTouch, my 1st one got stolen & I can't afford2buy my music back at this time & i NEVER before had a single problem with losing song file locations.
              Is there anyone out there who has been through this frustrating game of chasing your tail?....<that's how I feel>
If so I would be ever so gr8ful if maybe someone with the knowledge would be so kind as 2 tell me how/where 2 retrieve these songs & how to put everything back where it belongs, I would be 4ever gr8ful !!!
I can't afford 2 replace the songs just like I'm unable 2 buy back my old music from my stolen iTouch....man that was an awesome collection-someday I'll be able 2 afford 2 do that & I would like 2 have all the new music that I paid 4 but cannot find when I got my new iTouch....that would just be wonderful.
             I hope someone sees this post that can help me retrieve these files....losing $100.00 of iTunes is a REAL BUMMER!!!!!!
                                                  ThanQ SO very much!
                                                                         [email protected] or [email protected] or [email protected] .
                                                                                           You can also find me on Facebook, my given name is Tiffinie Trimmer, &
                                                                                            that's my Facebook "handle". ThanQ 4 taking the time 2 read all of this!
                                                                                            hope 2 get a reply someday....I'll B checking all my emails & my Facebook, as well
                                                                                            as marking this page in my FAVORITES so I can find it fast! Take Care!!!

I was not complete clear.
Since you never changed the settings in the advanced section of iTunes preferecnes, you have to chech that your music is really in the location setted in the folders reported in the advanced section. If not you have 2 ways: reset the position of this folders or in the actual disk organisation or in the pointing on the preferences.
If you press the reset button you just give to itunes its default setting as for the position of the music files: probably this will be a good choice if you have never changed any default preference.
But before I would check the folders and see if the songs are really there
In my iTune I have this, and I believe it is the default.
Users/YOURHOMEFOLDERNAME/Music/iTunes/iTunes Music

My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.

My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.

You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.

I recently downloaded the latest version of iTunes 10.6.1 on my windows laptop now every time I start up iTunes and try to play a song iTunes freezes as soon as I press play no matter what song I try to play the iTunes program freezes

I recently downloaded iTunes 10.6.1 on my windows laptop now when I open up iTunes it works fine untill I try to play a song then iTunes freezes no matter what song I play or how many times I restart my computer it just freezes when I try to play a song HELP ME PLZ ANYONE

I recently downloaded iTunes 10.6.1 on my windows laptop now when I open up iTunes it works fine untill I try to play a song then iTunes freezes no matter what song I play or how many times I restart my computer it just freezes when I try to play a song HELP ME PLZ ANYONE

Whenever I try to play a song my ipod shuts down and starts over, why?

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