Where am I connected to when I call Comcast 877?800 #?

The issues continue.  I called to get another X1 box and trade in my digital converter and spent a frustrating 20 minutes struggling to understand the rep.  All I wanted to know was how to upgrade my box ASAP for the holiday weekend and the World cup soccer in HD...  Finally after the 3rd degree and a translation the rep said to go to the main office and trade it in... NOW...no waiting at all... I left work early, unplugged the old box and drove 35 minutes, took a number, waited in line...only to find out it would be several days because they ran out of x1 boxes...I just checked and apperently my X1 box is in Rockhill SC and wont be here untill July 5-6th...once again "LET DOWN "

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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