Where are my BBM Contacts after switching devices?

Hi, I switched to a BB 9320 from an older blackberry. My older blackberry had updated to the newer version of BBM. I recently used Blackberry Manager to switch devices. It switched all data except my BBM contact info. Is a fast way to recover my contacts? I tried the recovery process also and nothing gives. I open BBM and I see that it brought my name and my display picture but nothing else. I've seached the forums and follow all the suggestions to bring over the contacts but nothing gives. Is there a way to manually extract them? Can anyone shed any light?

Hi and Welcome to the Community!
It depends on the versions of BBM. Since BBM7, there is no ability to backup/restore the BBM contacts. Rather, they are stored "in the cloud" in your BBID account...as long as you use the same BBID account, your contacts will be populated from the servers to the device. If that does not happen, the usual reason is that you did not use the exact same BBID on the new device...which renders it impossible to access the BBM contacts stored on the server with your prior BBID.
Good luck and let us know!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB 8900, version 4.6.1.199 carier provider ufone pakistan.
i have reloaded new software after my BB screen showed error message "reload software 552".
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