Where Are My links for free upgrade?

I am waiting for links to allow me to provide the evidence for a free upgrade from PSE11 to PSE12.  It was a agreed with Shelmungam, on your online team, that I was elgible on production of  POP.  The links to allow me to provide what is required have not yet shown up on 'my adobe' site and the case does not show as open yet.
Can anyone assist please?
Thanks
Lucaz

See if this link helps:
http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html

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