Where are my order number and new number?!

So I ordered a sim card kit and go phone plan. And I never receive any email about my order numbers and new phone number. I thought my order didn't went through. So I checked my bank statement saying at&t took out the amount I paid for the stuff I bought. But where are my order number? And when I called customer service, they put me on hold for over 20 minutes. I called them 3 times and all they did was put me on hold or transferred my calls to this department and then they hung up me. I'm over here, clueless about my order.

Hi there
I’m sorry to hear you have not received a confirmation of your order! I’d be happy to help! Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Best time to reach you
Thanks,
Charise

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