Where are the Apple guys???? :(

It seems that there are lot of people out here having essentially the same problem with their ipod mini:
- Folder w/ exclamation point or Apple logo flashing
- Computer can't detect device (whether through iTunes or MyComputer)
- Device no longer charging through USB/Firewire because battery charge may be too low
- Resetting, installing latest Updater, and restoring doesn't solve the problem
- Replacement ipods are not working
For users who experience any of the first three items, your problem may be easily solved by the troubleshooting tips and solutions found on the Apple website: http://www.apple.com/support/ipod/gethelp/ I suggest you go through all of the suggestions before going ballistic (haha). You can also browse other iPod forums on the net for tips and reassurances from users. Just be wary of panic-inducing claims like the iPod battery lasting only 18 months or less and then you have to buy a new iPod. (http://www.ipodbatteryfaq.com/#5)
But for us users whose problem doesn't seem to be solved by either restoring or getting a replacement, when will the Apple guys illuminate us on this? Don't they need to recall some products by this time? If anyone knows of a definitive Apple support webpage or forum thread that says anything about this, please post it here.

Just an update: I got my replacement iPod mini after three weeks and so far it's been working fine. I hope it keeps functioning long after the warranty expires.

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IPhone 4s: Where are the Apple IOS 5 Apps???

I thought I was being smart by doing a backup via iTunes on my Mac Pro as well as on my MBP (MacBook Pro) to be taken to the Apple Store and that was done in a new iTunes library just for the backup/restore. Yet, when I did the restore at the Apple Store with my MBP, the apps were not their. Later, I was on my Mac Pro and did a sync (with the normal iTunes library used for my iPhone 4 syncing) and it restored the missing apps, including the apps that I had deleted from the phone.
So, I was left without the new IOS 5 apps like "Find My Friend", "Cards", "Trailers".... I had to first figure out what was missing and to download it via the App store.... now, I feel like I've put more effort than many would have and I'm concerned about how I've arrived..... Does this migration from IP 4 to IP 4s sound right to you?
BTW: are there any apps that are obsolete and thyat should be deleted??? There is talk about Twitter integration.... do I still need the app in IOS 5?
Is there a benefit of starting over and reinstalling as a new phone--not from a backup...?
Thanks,
Robert

Just an update: I got my replacement iPod mini after three weeks and so far it's been working fine. I hope it keeps functioning long after the warranty expires.

What are the Apple Mail SPECIFICATIONS?

What are the Apple Mail 6.5 specifications on Mac with OS X 10.8.4 (Mountain Lion)? For instance...
How many mailboxes can handle?
How many messages in each mailbox?
Any size limit for each mailbox or the full set of mailboxes?
BTW, I think that such information was in
http://docs.info.apple.com/article.html?artnum=25812
but the docs.info.apple.com site seems to have gone. Where are the Apple info documents now?
Thanks.

There are no set specifications for these. In general:
* It can handle lots of mailboxes. I'm sure thousands would be fine, though it would be a chore to manage. With Spotlight, I think fewer mailboxes is better. I have 10 mailboxes, with between 10,000 and 30,000 messages each.
* It can easily handle many messages in a mailbox. 30,000 is easy, and it can probably do 100,000+
* There are no size limits for the mailboxes. Mostly disk space.
I'll note that Adam Engst had issues with an older version of Mail and 1 million messages:
http://tidbits.com/article/12382
I bet it works better now, but I personally have 11 mailboxes and 114,306 messages in Mail at the moment and have noticed no slowdown in performance whatsoever.

HT1620 where are the patches that are being discussed all over in the media??? i have an iphone and ipad and had no APPLE updates for a long time.

where are the patches that are being discussed all over in the media??? i have an iphone and ipad and have had no APPLE updates for a long time.

Thank you... one would think that if Apple needed to push out something so important they would make it more obvious!!!

The Apple TV voice tells me to press some numbered buttons. Where are the buttons?

The Apple TV voice tells me to press numbered buttons when I select an app. Where are the buttons?

Could be referring to airplay passcode, you enter on your device. Otherwise need more info

Where are imac apple computers available with the matt display?...

Where are imac apple computers available with the matt display?...

You would need to find a 3rd party authorized vender who may be installing some sort of matte display. Or there are kits on the market to apply a matte finish to your display. AFAIK, all Macs have glossy finished displays.
Dah•veed

Where are the epson drivers for Mavericks for the artisan 835

Where are the epson drivers for Mavericks for the artisan 835

OMT8 wrote:
Well, I have this printer too, and I get the following response from the System Prefs Printers and Scanners when I select to add this printer:
"The software for this printer is currently unavailable. Please contact the printer’s manufacturer for the latest software."
When you go to the Epson website for this particular printer it says:
"The latest drivers for this product are available only via Apple's Software Update."
And finally, when you go to Software Update it says: "No updates available"
I second OMT8.
Yes, the driver file at http://support.apple.com/kb/DL1398 allowed me to finally install my printer, but does Apple have _any idea_ how long it takes to download a 1.08GB file over a 1.5mbps DSL connection?
Never mind how much of my pricey new SSD is being consumed by the resulting 1.80GB of driver files all for _one_ printer driver that should maybe occupy 200K?
Or that the primary article on OS X printer drivers (http://support.apple.com/kb/HT3669) -- which does indicate that the Artisan 830 is supported -- does not mention or link to the driver file that's needed to make it work?
Or what a complete violation of Apple's "it just works" gestalt it is to be confronted with the above Catch-22 and to have to search the web and then go through all of the above to make a new laptop talk to a two-year-old printer?
Yes, my printer now works, and yes, Apple's Support Communities were instrumental in getting to this point. But spending all morning (plus download time) getting a printer driver installed tastes way too much like I paid for Apple and got Microsquish.
-carl-

Where are the pictures found in the Adobe Photoshop 10 organizer?

Nov. 29, I had my computer repaired from a trojan, & I figured out that everything i've done since Sept. 13th was gone because when the computer guy was fixing it, he tried to put in the new MicroSD card reader, but he had to put an old one back in (from Sept.) as the new one had wrong connections.
Then, when he started the PC he only had the C drive (& my documents and pictures are on the A drive). He turned it off and realized he accidentally disconnected one of the mirror hard drives for Drive A. He had to turn it off and open it again and reconnect the cable that was disconnected.
During that moment perhaps a line in the drive had become corrupted. So, I restored through Carbonite, hoping I'd get back almost everything (or at least whatever was done being backed up). However, I lost quite a few pictures.
Tuesday, however, I noticed that the pictures I lost were imported into the organizer for Adobe Photoshop 10, which is on the C drive, so I'm hoping the pictures are still there, even if they are thumbnails (I assume they would be)! But where are the pictures found in the Adobe Photoshop 10 organizer? I assume in a folder somewhere? Am I able to copy them? (A low quality image, is better than no image!)

The thumbnail cache is separate and lives in the system files.
You could try a new catalog - it doesn’t involve any duplication.
Click: File >> Catalog
Click the New button
Give your catalog a name e.g. My Catalog2 (or whatever you prefer)
Check the box Import Free Music - that will bring in the Adobe MP3 tracks used in slideshows
Then click OK
When the new blank catalog opens click: File >> Get Photos and Videos >> From Files & Folders
Navigate to your root folder (normally Pictures or My Pictures or wherever you put your photos) then press Ctrl+A to select all sub folders or make sure the checkbox is marked.
Click Open or Get Media
Wait for Elements to complete the import, accept all keyword suggestions (select all) and then wait for thumbnails to finish generating.
N.B. You may not get all the metadata (keywords etc) but in view of the problems you have had it may be your best hope.

HT201317 where are the photo's in icloud?

I am in my icloud on a pc
signed in etc.
Where are the photo's that are supposed to be in icloud

You can't view photo stream photos on icloud.com. They can only be viewed on an iOS device or computer that is signed into your account with photo stream enabled. To set this up on your PC, see http://www.apple.com/icloud/setup/pc.html. Note: when you first enable photo stream on your PC you will only get photos from the last 30 days as older photos are no longer in iCloud.

Where are the user images located in finder?

hi
i am looking for the location on disk of the images that can be associated with your user image (System Preferences/Users & Groups).
the images are the apple supplied user images like the baseball, snowflake, etc.
where are these images found on disk?
thanks

/Library/User Pictures
Regards.

Where are the help files?, Where are the help files?

Where are the help files for iPhoto? When I am in any part of iPhoto and click on "Help," I get a blank page.

Hi georgekfromnewyourk
Please try the following:
http://support.apple.com/kb/TS3577
This was found by using the search feature in the upper right of these screens.
Cordially,
RicD

Where are the home and end buttons

so i'm new to mac and purchased a mac book pro and that's when it hit me, where are the Insert, Home, End, Page Up, Page Down keys? Where are the arrow keys. I'm not much of a track pad user and although I think it is awesome I like to keep my hands on the keyboard as much as possible.
Also, is it me or does the Delete key on a Mac move in the wrong direction (from right to left instead of left to right)?

Welcome to Apple Support Communities.
The answer is the Fn key...
Held down in addition to the Left arrow is Home, with the Right arrow key is End, with the Up arrow key is PgUp, with the Down arrow key is PgDn, and with to the Delete key is Forward Delete.
You might find it helpful to enable the Keyboard Viewer in Hardware, Keyboard, Show Keyboard viewer in menu bar. On OS X 10.6 it displays a flag for your selected country. (Not sure about OS X Lion 10.7 though.) When enabled, click on the flag and select Show Keyboard Viewer. As you press Shift, Fn, Ctrl, Alt/Option, and Command you will see onscreen what keystrokes result, separately and in combination.

HT2500 Where are the files of past mail kept in the Mail program.

I want to do an additional backup of my email on Mail. Where are the files of stored past mails kept? In the same Mail.app?
Thanks
Gil

Hi Gil,
On Mail...
First Quit Mail, then I'd backup these two Mail folders, by right clicking on them in the Finder, then choose Archive/Compress.
Users/YourUserName/Library/Mail
Users/YourUserName/Library/Mail Downloads
(Could be a different folder here if you chose such in Mail Prefs)
Right click on that Mail folder, choose archive, you'll get everything in the folder, and the folder itself in a file called Mail.zip, move it to a safe place, same for the Mail Downloads folder... only the plist is separate.
/Users/YourUserName/Library/Preferences/com.apple.mail.plist

IOS7 mail search results appear to be random by date also where are the search parameters, from to etc..? help!

Mail search returns results by random date. Where are the mail search parameters, from,to,etc?

This is really annoying. Mail search on iOS 7 never worked, either on iPhone
4S or on iPad.
Search results are not sorted in any perceivable order. I get totally random results, with messages dating 4 years back jumping to yesterday and so on.
I have never seen Apple to respond to this issue with earnest feedback, and users are often dismissed.
I used to have to resort to my Macbook Pro to get decent results, but due to the many mail app problems on OSX, I do not rely on it anymore.
Can Apple please give feedback to this search issue on the IOS devices? It is really, REALLY crippling.

When you sync your iPhone 4S with a windows computer , where are the contacts backed up to

When you sync your iPhone 4S with a windows computer , where are the contacts backed up to

Take a look at this Apple doc -> iTunes: About iOS backups
It shows the locations of backups and how to use them with iTunes.

Where are the Apple guys???? :(

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