Where are the supposed "Geniuses" from Apple to help with this situation?

Why do the Apple "Geniuses" (and I use the term VERY loosely) never show up to help with unpopular situations?
There are a lot of people having troubles with iTunes Match and NOBODY is helping!
Not cool!
Same for me:
iTunes Match won't stop updating.
What's going on?

This is a user-to-user forum. No one employeed by Apple posts here.

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