Where can I contact a customer service rep to solve my problems?

I have a problem with a subscription that I cancelled two months ago. I have sent emails and called and have still not received my refund. I am trying to online chat with customer service who is supposed to be available 24/7 and nothing happens. This place has the WORST customer service that I have ever seen.

Customer support is over the phone or in store. Why cant you get through. I get through everytime I call.

Similar Messages

  • I can't log into my account, can I contact a customer service rep at ee?

    I'm unable to log into my ee account and I am abroad wanting to add roaming options (text and calls) asap. 

    Do you have an admin account on that Mac?

  • Where Can I Get PROPER Customer Service?

    I need to ask questions about using the program and I try to use this forum but MOST people don't even get any answer. How do I contact the customer service?

    It’s a design mistake.
    Do the following:
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    2. This rectangle is defined by mistake as a footer element. Deselect "footer" in the upper command strip.
    3. Now place it back into the composition widget.
    4. Because now this rectangle is the frontmost element, select the two text lines and bring them to the front again.
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    One more remark:
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  • HT1937 my headphone have some problems ,but your Customer service staff cant solve the problem for me ,my iphone5s in within warranty period

    apple inc:
                  how are you . i am a buyer from chengdu city of china ,i bought the iphone5s in February ,2014. i have used five months ,suddenly ,my iphone5s have some problems with the headphone.the main cause is the sound of the headphone is becoming smaller and smaller ,then i took it to apple Customer service center to check it ,at last ,they told me that some liquid get into the headphone of my iphone5s ,i am very angery to hear that ,i havenever got liquid into the headphone,and my iphone never touch any liquid.so that they canot mend the iphone for me .
                 this is the question what i meet now ,i hope you can give me a solution ,because the result is not made by me .i hope i can get your company reply as soon as possible.
                          thanks
                  zhaolong
              chengdu city,in sichuan province ,in china
                phone:13540823419
                email:[email protected]

    hi:
      friend,thanks for your reply ,can you tell me how to contact apple inc sercer?i am looking forward to your reply
    thanks

  • Can I have a customer service rep get in touch with me please?

    I need someone to get in touch with me ASAP. I can't get through on the phone, and chat is out.

    Customer support is over the phone or in store. Why cant you get through. I get through everytime I call.

  • LR4 Flickr plug-in 'could not contact Flickr web service' - has nobody solved this problem?

    G'day All,
    I know i'm not alone. LR4 is now telling me it cannot update (Re-Publish) images successfully uploaded only an hour before via the native Lightroom publishing service.
    Here's the plug-in diagnostic:
    Plug-in error log for plug-in at: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.1\Flickr.lrplugin
    **** Error 1
    This plug-in’s post-processing task did not finish successfully.
    Could not contact the Flickr web service. Please check your Internet connection.
    There are a couple of other discussions of the same issue on this forum, dating back to 2010, and, as far as I can see, no resolution to date.
    Am I wrong?
    I know there's the other guy's plugin, but everyone with the same problem reports no change if they switch to that. I'm signed in without problems to Flickr via both IE and FF, and the Flickr Uploadr connects just fine. I'm at work, and am hardly in a position to be tweaking modem packet-handling, (not that I'd be inclined to anyway!)
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    regards,
    Bill

    G'day Rob,
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    I've just tried republishing 3 of them all over again with full captions via the Friedl plugin and it worked fine - looks like I'll have to delete the original lot if I want to have fully-captioned versions and use the Freidl plug-in from now on!
    Think I'll just fiddle with the captions of the originals online, and use the Friedl plug-in for future uploads.
    Dear Adobe - could the bug in the original, native publishing service be fixed, please? As Alan states above, we currently potentially have people wandering around playing with systems registeries and modem packet-handling and firewalls because the software is making incorrect reports of connection status, when, in fact, the Adobe Flickr plug-in simply can't handle multiple-paragraphs in captions!
    And if you've found this, Dear Reader, because the LR4 (or LRx) Flickr publishing service is telling you you can't connect to Flickr - don't tweak anything! First check if you have entered captions on your photos that contain paragraphs - i.e. carriage or hard-returns so that they appear broken into readable chunks just as this post does - because that's probably the problem. Simplify - to one line - a caption on the next photo or two due to be uploaded to check, and, if that works, and you want to have full captions, try the Friedl plugin!
    Thanks to all for your help.
    Bill

  • Two customer service reps cannot be wrong? or can they!!!

    I ordered triple play last year as i was getting a better price if I included the TV, I never connected the DVR or TV service as I like my DirecTV NFL package.
    After one year, I noticed that Verizon was charging me 20 dollars for the DVR so I called the customer service and asked If I can just downgrade my service to double play, I was told yes and that price will go down by 25 dollars to around 63 dollars a month.
    I returned my equipment to the local Verizon store, after a week I started getting voice mail messages during day time to my home number that my TV service will get cancelled if I do not call them back, no extension number was provided.
    I called the general customer service number and they said they understand I want to cancel my TV service due to cost of DVR.
    I asked to confirm what my cost will be for double play from now, I was clearly told 63 dollars and some cents.
    One week later I get a bill for more than 100 dollars????
    I have put an order with comcast to provide me services starting next billing cycle, should not be hard to port my number.
    I do not beleive I am upset just because I was charged more but more importantly about being lied to by two of your customer service reps. Is this a coincidence or is it a culture in your company ???

    It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www.verizon.com/contactus
    Choose “Live Chat.”
    If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

  • I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."

    I can't renew my plan. It always say"There was a problem processing your order, please contact our Customer Service team on 30714922 for assistance."
    I can't find my payment info and renew button. Please help me!

    In this forum, we can't help with purchasing issues.
    My suggestion is to call that phone number.

  • Does anyone know how to contact a responsible, responsive customer service rep?  Promises of resolution to my billing issues are never kept.  Return calls are never made.  I contacted Executive Relations and emailed 3 Verizon executives.  No reponse.  Any

    Does anyone know how to contact a responsible, responsive customer service rep?  Promises of resolution to my billing issues are never kept.  Return calls are never made.  I contacted Executive Relations and emailed 3 Verizon executives.  No reponse.  Any number, email  or help contacting a reponsive person is appreciated!  Thanks!

    http://www.BBB.org
    File a complaint they will call you.
    Good Luck

  • The lies that customer services reps tell you.

    My horrible experience with Verizon customer service today, 3 different representatives completely lied to me and told me 3 different instructions on how to get the new iPhone 6 plus which resulted in me losing my whole day for nothing. Only to have a Verizon customer service supervisor tell me that there was no records of any of my conversations with any of these customer service reps. Needless to say as a customer I am so unhappy with the way I have been treated and  lied to that I don’t even feel safe keeping my service with Verizon. I am afraid and that the next time I call with a question I now have no trust in anything that a Verizon customer service rep tells me. Read the below for details in my awful and exhausting expertise with Verizon today. 
    Today I went down to the Apple store to edge up my phone to the new iPhone 6 Plus. If you are told that you can do this as well think again. I know Apple has restricted when the new phones are available for the cell phone providers but they should have thought of a way for customers to more easily get phones through the Apple store since they don’t have it. To start this story off I had pre ordered the new iPhone 6 plus back in the beginning of September which I was going to have it shipped to the address I was living at. The pre order was not going to make it to me until October 28. Well last week I had to move and needed to change my shipping address. So when I called Verizon they said that they would have to cancel my order and re do it all over again in order to change the address, this sent my shipping date of the pre order back to October 31. I then asked if I were to find the phone at the Apple store sooner could I cancel this order and get it there. I was told that I would be able to go into the Apple store and get the phone if they got it in stock before I received my pre order. This morning I attempted to do exactly that. I called the Apple store to see if they had the iPhone 6 Plus in stock and they did, which has been hard to find lately. I then proceeded and called Verizon to cancel my pre order and ask about how I would go about getting my phone at Apple.  The person I talked to said that when I got to the Apple store and got my phone and before I paid all I need to do was call Verizon back and that they would work out a way to pay my remaining balance on my edge phone. I then drove 20 miles to the Apple store and did what I was told and called Verizon when I got there, they said that what the other person from Verizon said was not true. This new person told me what I had to do now was go to the Verizon store and pay my remaining balance and turn my phone in. Then I would be able to go back to Apple and get the new phone and keep my edge plan. At this point from talking to many people with Verizon and having to re explain what I was try to do, I asked this guy to put a note in my account of what he told me. This way when I got to the store they would know what I was trying to do. So I drove 5 miles back from where I came and got to the Verizon store, not a dealer the actual store, and talked to a sales associate who then told me there wasn’t a way for them to do what the guy on the phone said they could do. I was told by this sales associate and a manager that their system would only let me pay my remaining balance singularity, that the only way their system would let me pay my remaining balance to edge up was if I was getting the phone through them at the Verizon store. This didn’t make any since to me because I was still getting my plan though Verizon just not through that particular store. I began to get a little upset and told the sales associate to call Verizon and ask them what to do because every person I talked to on the phone though Verizon told me that I would be able to get my phone at Apple and edge up. They didn’t call at first instead they kept trying to get it to work though their system. The manager then told me again that they couldn’t do it and I insisted that they call Verizon and figure this out because I have driven so far and canceled my pre order to trade in my phone and now I am being told I cant. The manager then walked away and told his sales associate to call them. After waiting another 20 minutes for Verizon to answer the two associates talked about what I was trying to do and this new person on the phone wanted to talk to me. She made me explain my story all over again what I was told and a what I was trying to do and she said that what the people at Verizon store said was true and that they don’t know what the other people were talking about and that I can’t pay my remaining balance on my phone do I could edge up and get my phone at the Apple store. I told her then why has everyone been telling me I can, she said I don’t know, I told her that wasn’t good enough. By this time I was really upset and started to raise my voice a little bit. I have worked in the customer service industry for over 10 years and I know that when a customer is yelling at you it’s a bit unnerving. So I kept my cool as much as I could and didn’t swear or anything. I merely made my point that this wasn’t right and that I felt much abused as a customer. There is no reason why I should be lied to by more than one person, if I would have known that I couldn’t at first then I would have been just fine waiting until the end of October to get my pre order. Though I got so excited that the Apple store had the phone that I wanted and that Verizon told me I would be able to go down there and get it and then I rushed through my job, skipped lunch and canceled an appointment to do this just to find out I was lied to and sent on a wild goose chase, this just wasn’t right. While I had the latest person on the phone I asked if my calls have been recorded and noted to see if there was any documentation as to what I have been told and she said no there wasn’t, I told her that this was unacceptable from a customer service stand point. So I left the Verizon store really unhappy, upset and empty handed. The impression I got from both the sales associate from the store and this new person on the phone was that they wanted to make sure that the money I would pay for the phone went to them and not someone else. Which is poor customer services ethics. Also I lost my place in line for the pre order and would probably have to wait even longer to get it. So now I am beating if I should just cancel my line and get the phone through a different provider that won’t send me through the ringer when I call customer service. 

    I had the same exact thing happen to me. I can't believe the lies these customer service people are told to tell yiu

  • How do I contact skype customer service?

    How do I contact customer service?

    Hi, Jaytee400, and welcome to the Community,
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    Here are a few extra notes to guide you along the way ...
    You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • All I did was ask a question via email, and a customer service rep cancelled my entire pre-order

    So the other day I emailed bestbuy.ca customer service to ask them a question related to my E3 pre-order. Included in the order was a Ps4 Nyko Type Pad, and I asked if it is possible to cancel this single item in the order, and if it was, to do so. 
    Key to note that included among this E3 pre-order was a PS4 Fall-Out 4: Pip-boy edition, which is now sold out across North America. 
    The customer service rep took it upon himself to play trial and error with this order instead of actually knowing what he was doing and ended up cancelling the entire order and losing me my Pip-Boy Edition. 
    I have been emailing endlessly trying to explain how this is a bigger mistake than they are making it seem and have only gotten responses asking me to do something about it, not Bestbuy fix their mistake.. absolutely terrible customer service. 
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    (a) my initial question
    Is it possible to cancel only one item of this pre-order? I would like to cancel the Nyko Type Pad if possible, but not any of the other items.
    (b) First bestbuy.ca response
    Dear ______,
    Thank you for contacting Best Buy Canada regarding Order # 
    We are sorry but when we tried to cancel the game in the order it doesn't work. When we tried to cancel it in second attempt it does, however your whole order got cancelled. We sincerely apologized for the inconvenience this has caused you.
    We kindly ask you to place another order online for all the games in the order and we will adjust the price if there are changes. You can also call 1-866-237-8289 options 1, 1, 3, and 2. One of our representatives will happy to place an order for you.
    Thank you for choosing Best Buy Canada. We look forward to serving you in the future.
    Sincerely,
    xx TA
    Best Buy Canada
    Further emails have only received predictable copy and paste responses, explaining that Fallout 4 Pip Boy Edition is out of stock, and to check local stores. Completely ignoring the issue I was raising. 
    My second email
    This is absolutely in excusable and needs to be fixed on your end.
    One of the items in the pre-order that you cancelled has been sold out online almost since it was made available (Fall Out 4: Pip-Boy Edition, Playstation 4). Now that you have cancelled the order I have no way of receiving this item. It is sold out in every location. How is this going to be fixed?
    Second bestbuy.ca response
    Dear ____,
    We have received your email regarding the stock availability of Fall Out 4: Pip-Boy Edition, Playstation 4 on Bestbuy.ca.
    Our website does show this product as ‘Sold Out’.  It is possible that we will receive more stock of this item however we are not sure when as there are no pending purchase orders through the vendor.  As such, we are unable to provide any details as to when we may have stock available for online purchasing.
    Our online inventory is pulled from different inventory than your local store, so provided the item is not a web only item, they may have available stock.  Try using the store stock check (on the Product Detail Page) to view stock availability or contact your local store directly.
    Thank you for choosing Bestbuy.ca
    Sincerely,
    .TA
    Bestbuy.ca
    Great reading comprehension. The email wasnt about the availability of the game, the email was about the mistake made by a customer service rep. And no, no more stock is being made available, as Bethesda has said so. Just a terrible, terrible case of customer service.
    Consider me, a lost, long-time, customer. 

    Very sorry to hear about this ! 
    If you haven't had a resolution to this matter over the weekend, please send me a private message with your order number and contact details. I'd be happy to escalate to our Customer Experience team here. 
    Best, 

  • I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE.  Having trie

    I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE.  Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone.  I have found this process extremely frustrating and poor on your behalf.  Not providing any options to speak to an Adobe representative is equally annoying.  Please get back to me ASAP, as I need to use the product immediately.

    CS2 is very old and reached its "end of life" a while back.  So probably won't run on modern operating systems.  If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
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  • How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

    How do i purchase license for lightroom 5? When i tried to process payment, it says There was a problem processing your order, please contact our Customer Service team on 800 448 1642 for assistance.

    In this forum, we can't help with purchasing issues.
    My suggestion is to call that phone number.

  • Customer Service Reps are wholly unqualified to serve customers

    I have been dealing with several issues over the past few weeks and have been given false information on a number of occasions. I was double billed on my checking account asa  result of this incompetence and the lead to believe I could upgrade my phone early up until the actual order was placed and then was told they would call me back and no return call was made. When I contacted customer service about these issues, I was basically told that there was nothing I could do about the situation and when I expressed a wont to switch to another carrier after having a Verizon phone for almost a decade, I was essentially told they were sorry to see me go. No attempt was made to keep my service in any way. It is concerning that I pay my bill on time every month and when I need assistance from customer service, I cannot trust the information I receive there because of being told several false pieces of information over the past several months on various occasions. Overall, I love my Verizon service but the customer support is completely unreliable and I cannot be trusted at this point to actually help me. It is completely worth an ETF to get away from this company as a service provider at this point. Unfortunately, I have to pay in order to get away from Verizon but at this point, I am not being given any other options by Verizon Customer Service. I have a feeling I will get no reply from Verizon regarding this because of their complete lack of respect for their customers and not sure if they will even leave this post on the forum but if so, I encourage anyone that has similar issues to reply so that Verizon sees that their customer service reps need to be better trained as a whole.

    {please keep your posts courteous}
    I have NEVER had a bad experience with CS. Sometimes you need to look in the mirror. Not always, but sometimes.
    You stated on another post that other companies don't have bad customer service. Obviously you have never been with AT&T!

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