Where can I download Photoshop and Premiere Elements 12?

I just purchased Photoshop and premiere elements 12, order number AD010421682 and the download process was confusing and I couldn't start it. I operate windows 7 64 bit.
Please contact me and help.
Brian McAdam
<Removed by Moderator>

you can download trials using the links below and activate with your serial numbers,
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements
if you need to contact adobe support, you can use live chat, http://www.adobe.com/support/chat/ivrchat.html

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