Where can i find Change Request Management - Java(EP) operation guide?

hi, gurus:
i have setup Change Request Management for EP according to guide in SMP.
but how to operate it? when i logon to DEV, it is Solution Manager.
what is workflow and operation steps?
Thank you!

>
Thierry Dagnino wrote:
> Hi,
>
> we are currently using an in house process to do change request management. We are looking to move to using Solution Manager to manage change requests all the way to production.
>
> I'm looking for a document that clearly describes the change request management process in SAP Solution Manager so we can make a gap fit analysis with our current process.
>
> Does anyone know where I can find such a document ? I've seen many documents but none with a clear diagram that describes the process from end to end.
>
> Thank you.
>
> Thierry
You can find good docs at Ramp-Up Knowledge Transfer. ( https://websmp205.sap-ag.de/rkt-solman)
under
SAP Solution Manager 7.0 - Learning map: Support Organizations /Service Providers - Change Request Management

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