Where can I find CRM best practice document

Dear all,
I need the best practices document for CRM 7.0.
Where can I get this document( I do have the sap service ID from my customer)
Regards
PG

Best practice documents are available here: http://help.sap.com/bp_crm70/CRM_DE/HTML/Content_Library_CRM_EN_DE.HTM
Reagrds.

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Where can i find the XI documents with related to the Business benefit , ROI
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Eric

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Where can I find CRM best practice document

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