Where can I find detailed instructions on transferring message and call logs ?

I failed to find good info on this using search etc. I switched from Droid X to Galaxy Note 3 recently. On Verizon Cloud, it tells I have the logs uploaded but my Galaxy Note 3 does not display them and I am unable to download the logs into my new phone from Verizon Cloud. Thanks in advance for any help.

Thank you Tominque. Here is the update: I misunderstood the restore phone option as going to factory settings after I had used my phone for a few days and feared to touch it. However, later I saved some of the stuff on my phone and took a chance after talking to one of your helpful reps and it worked. I got my messages and call logs into my phone, happy ending. It would be nice if there is a little more explanation on the Verizon Cloud.

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