Where can I find the user key precedence hierarchy for each record type?

Example: I want to update contact records through the CRMOD web service API.
So I'm looking at the "Oracle Web Services On Demand Guide, Version 6.0 (released August 2010)", page 316, and it lists 3 user keys for Contact.wsdl v2.0 in the following order:
1. FirstName and LastName
2. Id
3. ExternalSystemId
From what I can see, this order does not seem to reflect the precedence hierarchy of these 3 user keys.
I've send in a test update where I supplied a FN, LN, and EUID, ... and the contact that matched the EUID got updated.
(I'm glad it did, because EUID really needs to take precedence over FN+LN, otherwise you could never change a contact's last name without knowing the contact's Row Id.)
Does anyone know where I can find the precedence hierarchy for each record type's user keys (other than doing the obvious and time consuming "try+error")?

Hi,
we experienced similar problems with the account object and asked the oracle support about this. This was their answer:
"[...] thank you for contacting CRM On Demand Customer Care. Regarding your question, please note the below: when perfoming a query, the user key fields are looked for in this order: - Row id - External System Id - AccountName and Location. Basically, the search will be performed by AccountName and Location only when the other fields are missing. This is an expected behavior because, the Row Id is the strongest filter as it is always unique. The external system Id comes second, as it is supposed to be unique in another system."
So, I guess the order is always
1) Row Id
2) External System Id
3) specific field combinations...
kind regards
Kai
Edited by: Kai Hartmann on 28.04.2011 07:10

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