Where can I get help interpreting a crash report?

PPro has been crashing a lot for me the last few days, just at the touch of a new tab in sequence window. HAve tried uninstalling and reinstalling, updating nVidia drivers, and it continues. The crash message is to the effect that "PPro has encountered a serious error and must shut down," whereupon it quits and generates a crash report, which I cannot make heads nor tails of. Would love to solve this suddenly appearing issue ASAP, as, of course, I am in the middle of a large project.
I would attach the crash report (one of them) but don't see how to do that here.
Where to send the crash report for interpretation help? Has anyone else recently been experiencing such crashes?
Thanks for any and all help,
Michael

Some things to do while everything is working
1st, make a full backup of your boot drive... The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm
Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may restore the image to a brand new drive in case of a crash, and not have to re-install anything
2nd, a good idea at ANY time is to do a file "save as" to save your project to a new name (once a day is good) so IF your project becomes corrupted, and that corruption extends to your auto-save project files, you can go back a day to your previous project version

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Can I get help with this crash report please

This is the crash ID
Crash ID: bp-9d96e2ef-a87c-490d-9ad8-f644e2130205

hello christhwaites, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named ''enrwsoca.dll'' (randomly generated filename).
according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a full scan with these products:
http://www.microsoft.com/security/scanner/default.aspx
http://www.kaspersky.com/security-scan
for some general info see [[Troubleshoot Firefox issues caused by malware]]

Where can I get help re: a file missing from Pages in iCloud?

Where can I get help re: a file missing from Pages in iCloud?

If the file was also on a mac, then there was a local copy of the file in ~/Library/Mobile Documents. If you use Time Machine or any other backup program on your computer, then try restoring the file(s). Similarly the same thing would be done on a PC, but I'm not sure where the icloud local copies are kept.

Where can I get HELP in German for PSE 8 ?

I have bought Adobe Photoshop Elemnts 8 & Adobe Prem
iere Elements 8 and registered it. Now I can´t find Support in german?! The Website and Help ist just confusing me. Where can I get help about a question I have concerning the file-dates after updating from Adobe Photoshop Elements 5 to PSE 8: All my files now have a new Date!
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> Sometimes the Organizer will silently lose the date/time of a file that you’ve set with Edit > Adjust Date And Time.
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> This can happen when you invoke the full Editor, Edit > Update Thumbnail,
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HT5071 Where can I get help completing an application to market on the iBookstore?

Where can I get help completing an application to market on the iBookstore? I am being denied the right to even fill out an application because the tax ID number (which I have verified with the US tax office) is being used by someone else.

Yes, I agree, the tax ID issue needs to be resolved, but the problem is on their side, not mine, and I cannot contact anyone. My question is HOW DO I GET HELP when I can't even get an application to complete? What do I do when I'm told to contact itunes Connect but am denied access? WHO does one contact, HOW? The tax ID is mine. That has been verified by the Feds. There is some snag on THEIR part and I can't get any help. Thank you for your time and effort.

Where can I get help?

Hi all,
Im quite a new leaner.....may I know which forum I shld go under for developing J2ME application on bluetooth?
Is this forum 'Java Programming' e correct place where I can get help?

Here or the J2ME forums

Where can I get help if this forum doesnt help?

I have recently posted a topic on the forum here but no one was able to resolve my issue. Where can I now find help? The apple website leads me in circles with no real troubleshooting email address to use. Any where I can go?
In case you were wondering this was my original post:
The tracks in some of my albums appear in the wrong order. I have already figured out that within an album in itunes differing album artists for each track mess up the track order for that album. For this reason I have deleted all the "album artist" fields for all tracks on itunes (and my ipod) leaving the field blank. I have left in the "name" "artist" and "album" fields as well as the track numbers.
Depending on what sort of mood my ipod is in it randomly seems to add information back in after x amount of weeks which cause some albums to play in the wrong track order again.
Why is itunes randomely changing the meta information and adding in information ive previously deleted?
Also, why dont the tracks just sort by track number rather than using album artist first. It seems absurd to me itunes would sort tracks this way. Can it be changed so my ipod sorts tracks simply by the track numbers and ignoring the other fields?
Also certain album art gets mixed up or wont appear on my album. I have already solved the problem by wiping all the album art then rechecking the box to show album art but this isnt the first time ive had to do this and I would like to know what is causing the problem.
Thx for any help
Windows XP

The iTunes forums are still probably the best place to get the answer to a problem. You should provide the info of the version of iTunes, QT, and System that you are using.
I would suggest that you post in the iTunes Windows and not the iTunes Mac for a start.
I use the 'keep' and 'copy' features. I don't have any problems with sorting. If I do have a jumble then I will select the offending alubum deleting it but KEEP the files the 'add' them back. You can sort by track number if you have that option selected as a column in your iTunes main window.
Are you using PlayLists?
MJ

Where can I get help with partitioning my hard drive? I have a "non-genuine" version of windows that I need to replace but I have not a clue how to go about doing that.

I love my mac, but I unfortunately have to also run windows because of engineering software. I bought windows 7 at my campus computre store and one year later my computer is telling me that my software is "non-genuine." I need to fix this asap, but my computer store refuses to do anything because a year has passed. Microsoft wont help because I have a Mac.
My question is, where can I go to find someone who can help me uninstall the "non-genuine" windows 7 and replace it with a functional one?
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Thanks a bunch.

Hello,
This kind of question is best asked in the Windows Forums, however I've had some succession with a similar issue myself.
Non-Genuine Windows means that it can't authenticate your copy of Windows.
It's not a problem, all your need is a genuine product key code. Provided you don't have different version of Windows 7 installed to the one you are buying (for example windows 7 Home Premium and Windows 7 business) Then you can use the new key code.
Click on the Start Button and type: CMD (into the 'Search programs and files' field in the Start Menu)
The Start Menu will show 'CMD.exe',
Right-click the CMD.exe file and select Run As Administrator.
In the CMD window, type: slmgr.vbs -ipk <type your product key here>
To activate windows after changing the key, type: slmgr.vbs -ato
It should now accept the new key code and you will need to be connected to the Internet to authenticate.
If by chance the windows 7 types are different (One is Home premium say and the other is Business) then you will need to uninstall that copy of Windows 7 and install the new one. If your using BootCamp then you will need to go into BootCamp under system preferences and remove that copy of Windows (delete it)
Then create a new setup with your new Windows 7 disk.
For me I had the same type of windows, changing the product code worked. Saved me the bother of having to reinstall Windows again and it was all genuine.
Best of luck

Where can I get help with Office for Mac

Hi everyone,
I use Microsoft Office for Windows at work, and often go to one of the groups at msnews.microsoft.com to ask questions and get help. I would like to be able to check from home to see if anyone has answered my questions, but I can't figure out how to access this from my Mac. Do I need special software for this? At work I use Outlook Express. What should I use from my Mac?
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Many of those groups can also be accessed on the web with any web browser via http://groups.google.com/
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See:
Refunds from the App Store or iTunes - Apple Club

Imac (early 2009) Slow, display issues and freezing, can anyone get any info from crash report?

Hi,
Just wondering if anyone can provide some insight into why my Imac is constintantly crashing.
Issue:
For as long as I can remember it has been ocassionally freezing. First there are little redish dots in clusters on parts of the screen, then if you move a window, some of the image of the window gets left behind. Then there are moving horozintal lines that come up from the bottom of the screen. You can move the mouse but it wont click on anything.
As of about 6 months ago they crashed became so frequent that sometimes you couldn't get 5 mins out of the computer before it would do it again.
I use photoshop quite a lot but the files are never extraordinaly large.
The top left part of the computer can become really hot.
In an effort to try to resolve it I rang Apple and they got to do something which made it work properly again for 2 days, long enough for me to decide to upgrade to Mavrick. Since upgrading it's been even worse. It's really really slow and in applications like mail its flashing and looking like it's loading the page over and over again, starting with the bottom of the page and the bottom colour. Mail searh is also not working. It then freezes again.
Mostly it freezes, and doesn' t crash so I have to restart it myself, so it's not reporting it as a crash.
Today it did crash, I was wondering if anyone can figure out whats wrong the the report below?
Thanks!
Wed Feb 12 14:22:04 2014
panic(cpu 0 caller 0xffffff7f88583552): NVRM[0/2:0:0]: Read Error 0x00001604: CFG 0x00000000 0x00006140 0x00006140, BAR0 0xd2000000 0xffffff80882d7000 0x094700a1, D0, P1/4
Backtrace (CPU 0), Frame : Return Address
0xffffff808760b650 : 0xffffff8007a22f69
0xffffff808760b6d0 : 0xffffff7f88583552
0xffffff808760b790 : 0xffffff7f8864fd9e
0xffffff808760b7d0 : 0xffffff7f888b3d54
0xffffff808760b810 : 0xffffff7f888a8eb7
0xffffff808760b850 : 0xffffff7f886c66ba
0xffffff808760b9a0 : 0xffffff7f886c5a3b
0xffffff808760bab0 : 0xffffff7f88885ed8
0xffffff808760bb60 : 0xffffff7f88886250
0xffffff808760bd00 : 0xffffff7f888cb20f
0xffffff808760be20 : 0xffffff7f88673d41
0xffffff808760be40 : 0xffffff7f8858a08d
0xffffff808760bef0 : 0xffffff8007eada80
0xffffff808760bf30 : 0xffffff8007eac522
0xffffff808760bf80 : 0xffffff8007eac5f7
0xffffff808760bfb0 : 0xffffff8007ad6aa7
      Kernel Extensions in backtrace:
         com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f88532000->0xffffff7f887a1fff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f880ba000
            dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f88522000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f884df000
         com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f887ac000->0xffffff7f88a58fff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f88532000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f880ba000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x0000000007800000
Kernel text base: 0xffffff8007a00000
System model name: iMac9,1 (Mac-F2218FC8)
System uptime in nanoseconds: 1477295383230
last loaded kext at 277739752297: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f89d7a000, size 65536)
last unloaded kext at 338692832769: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f89d7a000, size 57344)
loaded kexts:
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AGPM          100.14.11
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AppleHDA          2.5.3fc1
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.AppleMikeyDriver          2.5.3fc1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC          1.7.0
com.apple.GeForceTesla          8.1.8
com.apple.driver.AppleHWAccess          1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.driver.AppleBacklight          170.3.5
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.iokit.SCSITaskUserClient          3.6.0
com.apple.driver.AppleIRController          325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.4.0
com.apple.driver.AppleFWOHCI          4.9.9
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleAHCIPort          2.9.5
com.apple.driver.AppleUSBHub          650.4.4
com.apple.nvenet          2.0.21
com.apple.driver.AppleUSBEHCI          650.4.1
com.apple.driver.AppleUSBOHCI          650.4.1
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleSMBIOS          2.0
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.AppleGraphicsDeviceControl          3.4.12
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.driver.DspFuncLib          2.5.3fc1
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.4fc11
com.apple.kext.OSvKernDSPLib          1.14
com.apple.iokit.IOSurface          91
com.apple.iokit.IOBluetoothFamily          4.2.0f6
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.IOPlatformPluginFamily          5.5.1d27
com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8
com.apple.driver.AppleSMC          3.1.6d1
com.apple.nvidia.classic.NVDAResmanTesla          8.1.8
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleHDAController          2.5.3fc1
com.apple.iokit.IOHDAFamily          2.5.3fc1
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.iokit.IONDRVSupport          2.3.6
com.apple.iokit.IOGraphicsFamily          2.3.6
com.apple.driver.AppleUSBHIDMouse          180.9
com.apple.driver.AppleHIDMouse          180.9
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.driver.AppleUSBHIDKeyboard          170.15
com.apple.driver.AppleHIDKeyboard          170.15
com.apple.iokit.IOUSBHIDDriver          650.4.4
com.apple.iokit.IOAHCISerialATAPI          2.6.0
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          650.4.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          600.34
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.iokit.IOUSBUserClient          650.4.4
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOUSBFamily          650.4.4
com.apple.driver.NVSMU          2.2.9
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.10
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          21
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread          1
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.37f3
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-40K1B0, 1 TB
Serial ATA Device: PIONEER DVD-RW DVRTS08
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: Apple Optical USB Mouse
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:

This is a Kernel Panic report, I cannot see any software related issues, my bst guess it's related to hardware. Common causes of hardware related KPs are RAM
Incorrect RAM
Failed RAM
Unseated RAM
Eliminate each and then re-test. If it's not RAM it could be a failing HD or something else. I would recommend taking the machine in to be looked at by a professional and tested. Take it to your local Apple Store or local AASP.

My SN is missing 4 digits, where can I get help to activate it?

Please somebody help me

It looks like you have an older Elements version where you could see the serial number minus the 4 last digits in the Help screen. The problem is that if you have not saved the full code, or if you have not registered that version on Adobe's site, nobody can help you since the code is specific to your own copy.

Keys provided by school do not work; where can I get help?

Hello, I attend an art college currently that provided students with a copy of photoshop cs6 and a limited amount of creative cloud as long as we attend. However, I'm unable to make the new cs6 work.
Who can I speak to? I dislike forms because I don't want to give out the information about myself publicly that would verify I have access to this stuff... but I don't know how to get to chat or whatever to speak with someone privately. All of the options seem to just recommend the forms.

Use the web chat.
Mylenium

HELP! I pad plugged in all nite only shows 65% charged and dropping like a stone even though still plugged in. I am in London. Where can I get help?

HELP! I am in London and my iPad is plugged into wall via adapter and cords bought from Verizon who sold me the I pad.
It does not show it is charging
It sometimes says "not charging"
it is plugged and % is dropping like a stone. HELP!

Go to the home screen on the iPad. Double click the home button and where all the app's come up below, hold down on one and then proceed to press on the minus' to delete them from multitasking. Don't worry, your not deleting the actual apps.
That should clear up the 'not charging' business, and the constant dropping. You probably played some big 3D games or watched movies and didn't exit them properly (anything you exit automatically goes into multitasking) thus keeping them open in the background.
Make sense or not working?

Where can i get help on the Forms API????

Is there a good resource available on the web or am I limited to the info provided in the inadequate help files?????
John

Yes , the only resource I have found available is the on-line help .
However we have succesfully used the API to both extract info, create new items, do global changes etc which would have taken months with over 1000 forms forming our application.
Some uses we have put it to are:-
1.Extract graphics text from canvases and create display items for these required for a multilingual implemetation.
2.Version stamping as part of our release/distribution procedure inside .fmb by creation of a global which can be displayed by the end user from a button.
3.Creation of support technical documentation from the fmb in xml format for use by our support people in first line fault identification without the need to have the fmb available.
null

Where can I get help interpreting a crash report?

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