Where can I get serial number for Lightroom to start using it?

Hello. I have just created Adobe CC account and purchased a Photography membership plan for Individuals. The price is 9,99 per month and this sum has already been taken from my card. On this page (https://accounts.adobe.com/plans) I can see the confirmation that I have obtained this plan.
Now I want to use Lightroom but it asks me for serial number. After reading some help I found that I should get serial number from here - https://www.adobe.com/account.html. But on this page it says that "You have no registered products.". So I see no serial number.
So there's a simple question - where can I get serial number for Lightroom to start using it?

Jeff, thanks for your answer but it doesn't help. I've successfully passed all checks on page Sign in, activation, or connection errors | CS5.5 and later . My internet connection is ok, hosts file ok, certificates ok, etc. It's not a source of the problem.
I've found that on page Adobe ID it says that I have free membership. Somehow it turns that my purchased Photography membership plan is not there at all. in order to proof that I really purchased it please see screen from my internet-banking page below:
Why it is displayed only free membership in my account page and not Photography subscription which was already paid?

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