Where can i get support for CR XI developer?

I am starting to hate CR suppport.
I paid for and installed CRXIDev. I see no change to the program. I uninstalled everything and reinstalled ..still no change. I call the support number..no help..they tell me to goto the website. there are too many options to click on. I dont know who to email about this. all i want is the craxDrt.dll,craxDDrt.dll ,crviewer.dll  11.5

Hi,
You can purchase a support incident using the link below. But please note, all cases are still logged online. This gives you dedicated access to a Business Objects, an SAP Company support engineer.
[http://store.businessobjects.com/store/bobjamer/DisplayProductByTypePage&parentCategoryID=&categoryID=11522300]
Regards,
Shweta

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