Where can I place a complaint (long one) with an experience I had with Verizon?

I have had a really bad experience with Verizon and would like to speak with a Verizon professional because the experience lasted from 10 a.m. til approx. 5pm yesterday. Can I have an official call me?

Thank you, tried that, the email is limited to 2000 characters, but will call them.

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Hi, how/where can I file a complain against one premium re-seller here in the philippines?

hi, how/where can I file a complaint against one premium re-seller here in the philippines?
I was really ****** off on how they mishandled my warranty problem, they really wasted a lot of my time.

You can try calling the Phillipines support number:
http://support.apple.com/kb/HE57
and asking to speak with someone on Customer Relations. If you haven't discussed the issue with the owner or manager of the reseller, though, start there first.
Regards.

Where can I place my facebook tracking pixel?

Where can I place my facebook tracking pixel?

This is seriously weak, bad form Adobe. I was chatting with Adobe support asking this same, very simple question...
"Where can I place my facebook tracking pixel?"
The support rep couldn't answer the question. They said I'd need to address this question in the Forums. I'm surprised.
Of course, I had already searched the forum before I asked for help via chat. And I found a similar question posted months ago with no reply. Which is just sad.
Using Muse is becoming more of a drag with this lack of support.
Is this one of those Team BC isn't dealing with Muse issues kinda things.
What gives?

Email deleted account. where can I apply for a new one?

Email deleted account. where can I apply for a new one?

If you want a refund, take it back where you bought it.
As for the rest of your question, until you give us something resembling useful information, like what EXACTLY the problem is, and what error message(s) you're getting, we can't even begin to guess.

My Snow Leopard 10.6.3 has Safari 4.0.4 but this cannot be used for the new features of iTune. I tried upgrading to Safari 5.1.7 but it needs Snow Leopard 10.6.8. Where can I get a version of Safari 5.1 that is compatible with Snow Leopard 10.6.3?

My Snow Leopard 10.6.3 has Safari 4.0.4 but this cannot be used for the new features of iTunes. I tried upgrading to Safari 5.1.7 but it needs Snow Leopard 10.6.8. Where can I get a version of Safari 5.1 that is compatible with Snow Leopard 10.6.3?

Hi..
here can I get a version of Safari 5.1 that is compatible with Snow Leopard 10.6.3?
Not possible. You need to update to v10.6.8
Click your Apple menu > Software Update
Or update using the this download > Mac OS X 10.6.8 Update Combo
Then restart your Mac.

Before I downloaded Lion every time I would upload a pic from iphoto there would be two files. One that was 1.8MB and another that was 50KB. Now I can only find the 1.8MB one. Did this option disappear with Lion?

Before I downloaded Lion every time I would upload a pic from iphoto there would be two files. One that was 1.8MB and another that was 50KB. Now I can only find the 1.8MB one. Did this option disappear with Lion? I really need this option!

Sorry but this is not clear.
When you would "import" what?
two files would show up in "images".
Do you mean in the All Images search in the Finder?
IF so:
1.Never interact with photos that are in iPhoto via the All Images Search. This does not understand the iPhoto Library and it's very, very easy to damage the library this way.
2. What you were seeing was the original file you imported and the thumbnail created by iPhoto for viewing on the iPhoto Window. That thumbnail is not designed for user access.
What are you trying to do ultimately?
Regards
TD

Where can I find a bunch of Multisim sample circuits online to play with/download?

Where can I find a bunch of Multisim sample circuits online to play with/download? The program (Multisim) only comes with a few samples. Would just like to check out a lot more. Thanks a bunch,
Warm regards,
Derek

Hi Derek;
Go to this website: www.pearsonhighered.com/floyd
This is the companion website for the books written by Thomas L. Floyd and every book comes with lots of circuits that you can use.
If you are a beginner then I would suggest to start with AC/DC Fundamentals.
I hope this helps.
Good Luck

Where can I file a complaint?

Hi all,
I have been in contact with Adobe Tech Support since the beginning of November when I started receiving a message "licensing stopped working." I spent hours and hours calling tech support, with no solution. Often times my calls were hung up in transition. More than a few times, I was promised a call back "in ten minutes," or "in two hours," but calls were either never returned, or returned another day when I was at work (even though I told them I would not be available on that day). I tried all remedies they suggested, but they did not solve the problem. Finally they told me to send them a log file, which I did in the end of November. They said they would call me back in a few hours -- and it has been almost two months. I requested the result of log analysis a few times via Portal, but no reply. Meanwhile, I was unable to use my CS3 (I was using CS4 trial version for a while, but I was not even able to use it after performing one 'remedy' a tech support suggested). Yesterday I suddenly received a message from Adobe saying "Window 64 bit is not supported for CS3," when my OS is 32 bit.
I am extremely frustrated with this situation and would like to file a formal complaint against Adobe. I asked a tech support rep to whom I can file a complaint, but he was not able to help. Could anyone suggest where I can file a formal complaint (either to Adobe management or the third party consumer adovocate organization)? Your advice would be appreciated.

1st, read some of the messages at
http://forums.adobe.com/community/general/adobedotcom_feedback where some options are discussed, including several messages with an email address that seems to work
2nd, there is a Facebook page (mentioned in the link above) that sometimes gets a reply
3rd, contact the Better Business Bureau in your area

How can I file a complaint about an employee who has been messing with me on purpose (on trades)?

Hello. What's the best way to file a complaint against an employee who basically tried to ruin all game trades for me?
She just stands there in the customer service section doing nothing, she paces back and forth while customers are waiting, and she only takes calls to avoid talking to customers in person. She messes up trades on purpose.
I had a problem with a trade-in once with an awful supervisor and I called the Executive Resolution Team and the lady on the line just told me that they would call the store to hear the "other side" of the story. Honestly, I just told her what happened.
I went in there for a trade-in earlier that day and the woman taking my trade refused to enter my phone number for my bonus. She flat out refused it five or six times. It was insane. I explained to her how the system works and she called her supervisor. The supervisor acted like I was trying to steal the bonus even though I paid for the subscription. I politely explained to her how it works and I told her all the things that came with the subscription. I told her that all they need to do is input my number in the correct space and it should apply automatically.
She didn't believe me but she said that I could get a discount higher than what I asked to get as the bonus and I told her that it was actually lower because it was due to the base. She said it's fine and I said that I wasn't planning to buy anything that day. I just wanted to clear some space and get some credit in case there was a decent online sale later that week. She said that she could only give me a discount on something and I said, "Then can I get an Amazon card?" and she said something like "Go get it."
I came back with the card and she gives me a discount lower than what she said she would give me, but it's still a little bit higher than my bonus, so I let it go.
I went home and I had dinner and I got some more games ready and I went back to the store. A different lady was there and she got through most of my trade faster than the woman who kept refusing to enter my number for my bonus. She also couldn't get the bonus to work and she gave up on the first try so she calls a supervisor. I just wanted to sweep up all my games and run because I knew that she was calling the same supervisor, but I stood there because I didn't do anything wrong.
At this point, the woman who keeps giving me trouble in my recent trips there appears and like always, she's doing nothing. Anyway, let's just call this woman L. The supervisor is K. K walked back behind the counter and she says something like, "You again? No. You're not doing this again." I say, "Doing what?" I feel insulted but I tell her that all they need to do is enter my number in the correct place for Gamer's Club Unlocked. L heard this but she just turned around like she didn't hear anything and she's busy. She did this because she's the one who got the registration card for Gamer's Club Unlocked for me. Back when she did that, she mentioned that she was from the Gaming Department. She knew that I was right but she let the supervisor get aggressive with me.
K kept threatening to cancel my trade. I kept trying to reason with her. All she needed to do was her job. I told her how to figure it out. She kept repeating, "I will cancel it." I said, "cancel it." She canceled it and she had this egomaniac look on her face like, "I won."
I take my games and I look back and L is pacing back and forth like a beheaded chicken.
Anyway, for the Titanfall promo, I go into the store and I want to trade two copies of Call of Duty Ghosts and a copy of Thief. I got a copy of Ghosts from a friend who was busier than me. I was very busy those few days, so I went on the last day after classes. I have evening classes, so I got there near closing time. L rejected one of my copies of Ghosts and I asked her why and she said it was store policy even though it's not. She just cost me $11 or something because of the non-promo and promo difference.
She insisted on doing the Thief and Ghosts trades separatetly for no reason even though I insisted that she do them together so she will only need to enter GCU once and I only need to sign twice and I get one gift card. She's just acting like a jerk, so I said, "whatever". She asked me for my number for the GCU bonus after I tell her about it. It's input and it's in the right place. It was done on the first try. She finished the Ghosts trade and I signed everything but she wouldn't give me my gift card. She started the second trade and she asked me for my number and she input it. I signed the pad and as I'm signing the paper that should be correct because she asked me for my number, I notice that my bonus is missing and I strike out the signature. I told her and she already knew. She was just shocked that I struck out the signature. She said that there was no prompt for it. She obviously lied. She asked me for my number and she input it. I told her, "You should have said something." She just took a relaxed pose and she told me that it's already tendered so she can't undo it. I told her that it's not final until I sign the final paper. I knew that I was pushing my luck because it was the last day and it was near closing time, but I kept telling her that she could fix it.
She just wanted me to cave at that point, so she says that she will go ask a supervisor about it and she just walked into a room and she walked out in a few seconds saying the same thing. She just pretended to ask about it. She said that I can call the customer service line and get the bonus added. I signed it and she gave me the two cards. Oh, and when she left to "ask a supervisor", she took the card that was already legally mine with her. I had two cards, so I wanted to combine them. I took them to the register with a minute or two to spare and it turned out that they could not be combined because they were store credit cards and not gift cards, like it states on the website.
So I want to file a complaint against her now and I want to get the bonus she took from me. What's the best way to do that?

Hello r555,
Thank you for being a My Best Buy member, and thank you for visiting our forum. I am very sorry to hear that it has not always been easy for you to receive your Gamers Club Unlocked bonus when trading in games. I'll be happy to talk to you about your experience.
I get the impression you are quite familiar with the trade-in process and how the bonus is applied, and it is disappointing to hear that a store associate wouldn't attempt to complete that process. I will be sending you a private message so we can get some more specific information regarding which store you were at as well as the trade in question where you did not receive the bonus. Please watch for a message from me shortly.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Where can I get information on how to make a movie in FCPX with stills

I am making a filmclip in FCP to my music, using mainly photos and short clips. Where can I get some information to help me. I am new to FCPX?

There is lots and lots of information on the web. I have only been using FCP for just over one year and among the sources I have found helpful are:
The Apple FCP X manual/help file is at http://help.apple.com/finalcutpro/mac/10.1/
Introductory video tour at http://www.izzyvideo.com/final-cut-pro-x-tutorial/3-tour-of-the-interface/
Articles by key community contributor, Tom Wolsey at http://www.fcpxbook.com/updates/101/101libraries.html
There are also lots of videos featuring specific topics at MacBreak Studio at: https://www.youtube.com/playlist?list=PL607BE2B2BFE9BE1A
Then there is the FCP website at: http://www.fcp.co/?view=featured
Geoff

Where can I find the SSL function on the iPad mail - having trouble with AOL sending e-mail out

Where can I find the SSl function on the iPad mail - I am having trouble sending out e-mails on my AOL account on the iPad - no trouble with the MacBook Pro?

Under the line where it has the SSL button, is Authintication set to password? and the line below that, is there a server port number? A typical outgoing server port number is 25.

Who holds Verizon employees and management accountable and where can I file a complaint.

I feel that writing this letter is a waste of time, but I feel the way customer service reps (not all) as well as their managers (again not all) need to held accountable for lies and disrespectful business practices they place on loyal customers. This is a long and confusing issue, but in as short as possible, I have been a loyal Verizon Wireless customer for several years. This past September 2014, I along with about 200 other loyal customers waited for several hours in anticipation of the IPhone 6 being released outside of a big box Verizon Store located at 7790 Montgomery Rd, Cincinnati, OH 45236, phone number (513) 984-9939. Because of my early arrival, I was number two in line and number two to enter the store once opened. At approximately 7:30 a.m., Verizon Store employees and an unknown woman claiming to be a manager came from the store with flyers in hand and explained the purchase process. She advised customers were able to buy a maximum of three phones, but could only buy one phone at retail price without contract. I informed the manager that I was not eligible for an upgrade at the time, as my wife and I still had about a year of service left on my current contract. At that time I was told “too bad, there are a lot of customers here for the same thing, and if you want the iPhones you will have to add two lines of service.” I had about $2000.00 in my hand willing to pay full price for phones and have them swapped out for my current devices and was told “too bad.” Well after waiting in line for the amount of time I had, I pretty much had no other choice, entered the store, and paid for two new lines of service in order to get two IPhone 6 plus devices with 128 gb of storage.
Immediate upon returning home, I contacted Verizon customer service (phone call one 9/19/14) and requested to terminate both lines, and move the IPhone 6 plus phones to my original lines. Upon explaining the situation to the customer service rep, he was confused as to why I was told I had to open two new lines, but complied. Later in the night, I had realized service was still not activated on the lines after switching the IPhone 6 plus to my original numbers and call customer service again (call two 9/19/14). After explaining the whole situation over again, I was again informed that the store was wrong and should not have made me add two new lines. This customer service rep informed me of the cancellation fees ($350.00 per line x 2), which I told her I was aware, and had planned to pay $950.00 per phone originally so had no problem paying the termination fee. The customer service rep again told me that all had been completed and the lines would be turned off.
On Saturday September 20, 2014, I signed on to my Verizon wireless.com account and saw that I still had two lines (previously told were shut off) still active on my account, with no phones associated with the numbers. Again, upon contacting customer service (call 3 9/20/2014) I had to explain the entire situation all over. At that time I was advised by the customer service rep, that because I was not returning the phones and just wished to pay the termination fees, that I would need to wait until after 14 days of service to call in and cancel the lines, and also have to request a refund on the activation fees (should be waived if canceled within 72 hours of activation) and any service charges associated with having two lines with no physical phones actually being attached to them. At this point I thanked the customer service rep and was informed that all notations to the account were visible in the account to anyone I spoke with.
Friday October 3, 2014, I again contacted Verizon customer service (call 4 10/3/2014) to cancel these lines. Upon explaining the situation again to the customer service rep, I was informed the store I got the phones from (A VERIZON WIRELESS OWNED STORE) had lied to me in that I needed to add lines. At this point, the female representative informed me the activation fees would be waived, along with any other fees, and the lines were cancelled.
Saturday October 4, 2014 I again logged onto my Verizon Wireless.com account and saw that the lines I was told had twice been removed, were still active and alive with no physical devices actually being associated with the lines of service. AGAIN, calling customer service (call 5 10/4/2014) I spoke with a gentleman and expressed my frustrations as to being misinformed several times thus far. At this point, the customer service rep, after keeping me on hold for about 45 minutes, returned to the phone and advised my that the lines were set for cancelation, but not until my next billing cycle, and that I would need to call in again once all service, activation, and whatever else charges were put on my account to have them removed. During the conversation, (without me asking for a single thing at any point during the conversation except just to have the lines turned off and refund the fees) The customer service rep informed me that he was sorry and his manager was sorry for inconvenience that VERIZON had caused me, as a small toke of VERIZON’s appreciation, VERIZON would waive any and all fees associated with the two lines I was forced to add, to include any and all early termination fees. Again, I never once asked for anything, but was offered by VERIZON employees and a VERIZON manager. I was also informed that when I did call back in, the next customer service rep would see all of these offers in my account notations and would comply.
Tuesday October 7, 2014, I was able to view my bill and had observed the added charges associated with account activation, and lines of service. At that point I again called Verizon customer service (Call 6, 10/7/2014) to have these charges removed. Upon calling and AGAIN explaining the two weeks of hell VERIZON had caused me, I was again apologized to, and informed that the last customer service rep had notated everything as I had explained and was informed and exactly quoted by the representative from VERIZON “We are nothing without our integrity at VERIZON, and VERIZON told you we would waive all of these fees (as notated in my account) VERIZON will stand by our word.” At that point, I was told I would need to be placed on hold as the charges and fees were large (about $263.00 in service fees and $700.00 in early termination fees) it would take a while for the customer service rep to work with his manager to have these charges removed (and in the case of the ETFs, not post to the account at my next billing cycle). After one hour of sitting on hold, I was again in contact with the customer service rep and told, he and his manager had put in for every single refund and credit, the VERIZON MANAGER had approved all, but one final approval was needed which may take a day or two. AGAIN all of this is notated in the account as to offers and promises made by VERIZON wireless employees and managers, and again I had NEVER asked for a single penny refunded, but was offered. I AGAIN was completely willing to pay for the phones and the ETFs without problem, but was again and again offered such refunds and credits by VERIZON employees.
Wednesday October 9, 2014, because of the continual misinformation I have been given by VERIZON employees, I contacted VERIZON customer service again (call 7, 10/9/2014) to check on the status of the credits and refunds. At that time, I was informed, that many of the credits had been approved, but both ETF fees were denied and would only be refunded if I returned the devices. As frustrated and confused as I was, I calmly explained every single thing that was offered to me again by VERIZON and was confused as to why a MANAGER for VERIZON would offer such things and then they would be denied. The female customer service rep informed me that she was unfamiliar with the situation, would message the male customer service rep and or manager I spoke with on October 7, 2014 and have them reach out to me to explain. I was also told I would hear from them within a “few hours.” This call was placed at about 9:00 a.m., and by 6:00 p.m. I had still not heard anything back from VERIZON. At that time I again called VERIZON customer service (call 8, 10/9/2014) and spoke with another customer service rep. Again for the 8th time explained the entire VERIZON lying situation, and was told that he (VERIZON representative) saw was I had been offered several times (refunds and credits) in the account notations and “too bad, VERIZON does not offer refunds or waivers of ETFs.” At this point in the conversation, without completely cursing out the representative, I asked to speak with his supervisor and was turned over to another supervisor to speak with. Upon speaking with the supervisor, I was informed (for the first time) that although VERIZON WIRELESS employees / MANAGERs had offered me refunds of ETFs, WHICH WAS DOCUMENTED NUMEROUS TIMES BY VERIZON in my account details, VERIZON simply could not waive these fees. I again informed the manager that I didn’t care about the fees and was willing to pay, but I was tired of being LIED TO. At that point in the conversation, I was again apologized to over and over again and as a token of apology from VERIZON, he a VERIZON MANAGER offered me a $70.00 bill credit in order to help with the ETFs. Again, I never once asked for anything, but was offered time and time again from VERIZON EMPLOYEES and MANAGERS. I thanked him for his offer and the call ended.
October 10, 2014 (AGAIN after repeatedly being lied to contacted VERIZON customer service to check on the status of my credits (call 9, 10/10/2014). At that time, I spoke with a female representative and again explained the entire dilemma caused by VERIZON. Again, I was apologized to countless times and was informed that a bill credit for $70.00 was pending as I was informed on the previous night by a VERIZON WIRELESS MANAGER, but she did not have access to see any further details. After again apologizing countless times, the customer service representative seemed to be frustrated that I had been treated so negatively and informed me she was going to address this with her manager. Upon her return to the line, and again without ever asking for one single thing, the VERIZON representative with her VERIZON MANAGER offered to meet “half way” with regards to the lowest ETF fees associated with my accounts and provide a $235.00 bill credit to help me and as a token of “sorry for VERIZON’s screw up and constant lies.” I was also told I would be contacted by her manager within four hours at approximately or before 2:00 p.m. 5:00 p.m. on that same date, after not hearing anything back I again called VERIZON customer service (call 10, 10/10/2014) spoke with another customer service rep and told her the entire story over again. I told the rep I wanted to speak with a manager right at that moment and was placed on the phone with a woman named Linda I believe. Linda informed me that the credit I was previously told I would be given earlier on that date was rejected and I would not be given it. Again without completely going nuts, I calmly explained my complete disgust with VERIZON and the constant lies I was being told. Again after countless apologies from another VERIZON MANAGER, she politely explained to me again the whole VERIZON cannot offer such refunds or credits associated with ETFs and was appalled that anyone in VERIZON would offer such things knowing they could not be given. While working with her, she informed me the best solution to saving money was to cancel my original phone accounts and keep the two new lines that were pending deactivation, which would result in a $250.00 reduced ETF as opposed to a $700.00. I agreed based on her advice without argument and was informed it may take a few hours for the new numbers to be placed back on the IPhones. Two hours later, my phones still not turned on, I contacted VERIZON again. I had also noted that every single bill credit previously applied to my account was back on the account. At this point being as furious as I was, I again called VERIZON WIRELESS (call 11, 10/10/2014) demanded to speak with a MANAGER and was placed on hold. After waiting for an hour on hold (no exaggeration) the customer service representative returned, apologized for everything including the wait time, and placed a male MANAGER on the phone. After explaining the entire three plus week VERIZON lying dilemma, which he was able to see in the account notes where every VERIZON employees acknowledged the misinformation of the previous employee I had spoke with, he again apologized and explained that I did not lose the bill credits, but because two lines had been canceled, the credits were instead applied to my unbilled ETFs, and they would appear on my next bill. He also informed the SIM cards in my devices would still require more time to activate and that they should be turned on by 7:00 a.m. the next day.
While doing research on the SIM issue, I found that VERIZON policy was immediate and SIMs would not require rebooting time to come out of I believe it is called “AG” or “aging” status. Again contacting VERIZON customer service (call 12, 10/10/2014) spoke with a female customer service agent, who actually looking back was the only one not to represent falsehoods or lies, informed me that because the SIM cards were previously associated with cancelled lines, I would need to go to a VERIZON wireless store and get two new SIM cards. At this point in the day it was about 10:00 p.m. and all VERIZON stores were closed for the day. With no choice in the matter, I agreed, and asked just out of curiosity, on the status of the$70.00 bill credit, I was promised on October 9, 2014. At that point the rep informed me that she was able to see that the VERIZON MANAGER had notated and put a credit request in while I was speaking with him, but then immediately cancelled his own request and closed the situation immediately following the completion of our call. I believe at this point in the entire situation I was so fed up this did not surprise me whatsoever so who could I complain to. The very nice customer service representative again apologized for the continued lies I was told and offered me (not a bill credit), but a data GB credit for 12 months (again without me asking for anything). In her own words “I do not want to promise you the world and then lie to you and get your hopes up thinking it will happen as has happened to you numerous times.”    I truly appreciated her honesty and her acknowledgement of the complete disgusting actions by previous VERIZON employees and MANAGERS.
The next day October 11, 2014 I drove with both IPhones to the Verizon big box store, explained the entire story to the employee, was apologized to for a 20 minutes, the manager came out and apologized as well, GREAT CUSTOMER SERVICE! The store is located at 2028 Florence Mall Rd, Space 1139, Florence, KY, (859) 746-3790 (Manager was great so was employee). Never once offered me anything to make up for mistakes VERIZON had made in the past, which I really didn’t care because I never asked nor expected anything, but were truly grateful for my service (I am military and a Federal Law Enforcement Officer) and truly apologized for the actions of the Verizon Sore in Cincinnati Ohio (Again the manager stated the manager at the Cincinnati store lied), and especially apologized for all the lies and mis-information given to me over a three plus week time period.
            Finally, October 15, 2014, I log in to my Verizon wireless account to view my features and reactivate VERIZON’s high definition calling features and see that since September 19, 2014 (original date I purchased the IPhones) I have been charged for Verizon Cloud storage. I HAVE NEVER AGREED TO THESE SERVICES, NEVER REQUESTED THESE SERVICES, NEVER EVEN NEW THEY WERE THERE!!!! Again had to call VERIZON for the fraud and lies they are perpetrating on a daily basis, COMPLAIN to another customer service rep (call 13 10/15/2014) in order to get the fraudulent charges removed from my bill.
Conclusion
            Here I sit writing this long complaint that no one in VERIZON will ever be held accountable for, no one will answer for the lies, mis-information, and disrespect employees and VERIZON MANAGERS perpetrate even though each lie was documented by VERIZON in account notations, and no one will be accountable for the lies the retail stores tell in order to increase their QUOTA to activate a certain amount of new lines per month. I am utterly disgusted with the treatment I have received, will be requesting these notations (if they have not been deleted from my account), have documented each conversation, and recorded many of the conversations, with an end result of pretty much nothing. VERIZON does not care about their customers and could probably care less about my terrible experience. While there are several other cellular options available, they are all crooks and liars just as the perfect documented examples of VERIZON employees and management lying in this case.
Christopher

    Giogetz,
Thank you for taking the time to share your experience. I am shocked by the many representatives that you had to speak to regarding your first request. This situation should have never gotten to be complicated and resulting in multiple calls from you. I apologize on behalf of those representatives for dropping the ball. I do agree that the representatives do need to be held accountable and I would like to submit feedback for those that you worked with. I have sent you a direct message. Please reply to the direct message so I can begin submitting feedback.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Where can you log a complaint/let the developers of Captivate 5 know there is an issue?

I was on a call with the help desk for 2 hours and they couldn't figure out what was wrong with my project. When I publish it, it seems to publish fine but when I try to view it's just a black screen. I can't tell you everything they were having me do. Finally I decided to take 40 or so screens at a time and dump into a new project and publish. It worked, then another 40 pages, then another etc. and always published fine and I could view the project fine.
Then I copied in 6 pages of PPT and it was fine. My last page to copy in was the 1st page. I always have a graphic and then the title of the project come in as animated text. Publish and it's black. Took out the graphic, still black. Took out the text, everything was fine.
I created a number of different projects just a couple of pages long, had a regular screen, then a page with animimated text and black.
What I surmise is that you cannot have animimated text in a Captive 5 project. I want to let the developers know. I cannot tell you how frustrating this day has been, but at least I finally figured out why my 2 week long project wouldn't publish.

Greetings,
I'm having the same issue.
My Captivate project had one slide with animated text. First I tried deleting the animated text from the slide; then I deleted the entire slide from the project. Neither resolved the problem. I even tried removing all animation from the slides. Still no improvement.
My project was created in Captivate 4 and then converted to Captivate 5. Powerpoint was not used at all in the creation of the project. It uses extensive (but fairly basic) animation and video. Animated text is used on one slide only.
I am able to run the published file on another computer with Flash Player Version 10.1.85.3.
Like others, it is not an option for me to revert to a previous version since I cannot control the Flash Player version of my clients and learners.
I'm aware that Adobe is working on this issue and hope that they are able to resolve it VERY quickly. I have offered to share my Captivate file with Adobe if it would expedite problem resolution.
Kind Regards,
Sara

Where can I send a complaint email (not to the worthless BB online reps)?

I want to complain directly to someone in charge, not the worthless Best Buy online customer support.
A couple of weeks ago, I called my local Best Buy and inquired about the Galaxy Note 4 promo, specifically the Verizon version. I explained on the phone that I wanted to buy the Verizon Note 4 at full retail price (so as to not lose my unlimited data). I was assured that I could buy it full retail and take advantage of the $200 trade in promo.
The next day I went in to preorder it, and was at first told that I couldn't preorder at full price. After getting a manager, I was able to place my preorder, and again asked about the promo, again being told it would work at full retail.
A few days later, I read online that people were stating you couldn't qualify for the promo at full retail, so once again I called and asked, and was again told it would work.
A week ago, I went back with my trade in device to make sure it would be acceptable for the promo (it was), and I asked again. The store associate wasn't sure, so he called the mobile manager who told him that yes, I could use the $200 trade in promo if I was buying at full retail.
That's 4 different times I asked, and four different times I was assured it was OK. Then, on the day it released, I started reading online from people who were told they didn't qualify for the promo unless they entered a new contract or extended a current one, and that full retail phones didn't qualify. So I called again, and lo and behold, I was told that you couldn't do it and never could. I was told that all Best Buy promotions required a contract renewal or extension and always had. The mobile manager even told me that the terms and conditions stated that a contract renewal was required, and argued with me when I told him they didn't. I actually had to read them to him right off your website, after which he went to the site and read them himself. After admitting they didn't state that, he told me I was out of luck and that I wouldn't be getting the $200 trade in unless I renewed my contract. He was somewhaty rude about it at first, but got better as the call went on.
I am livid! Besides the fact that I was told over and over again that a contract wasn't required, NONE of the Best Buy terms printed anywhere (online or in the store) stated this was a requirement right up to the day the preorder period ended and the promo was taken down.
I want the email of someone at corporate HQ. I will never buy anything from this fraud of a company again, and I will disuade anyone I can from purchasing from Best Buy on any and every online forum I can find.

Good afternoon tedkord,
Welcome to the forum! I’m sure you were very excited to get your hands on the Samsung Galaxy Note 4 after its release. It is disheartening to hear that your experience with the $200 gift card trade-in promotion may have gone so awry due to some misinformation.
It is true that a 2-year agreement or installment billing agreement is required to qualify for this promotion. Our associates and agents should have all of the necessary information available to provide our customers with accurate and transparent information. It certainly seems like this may not have occurred during your interactions. I apologize if this is not what you were advised when you inquired on multiple occasions in regards to your desire to purchase the phone at full retail price.
I am sorry if this was not the news you were hoping for when you reached out to us on the forum. I hope that in the future you will give us the opportunity to provide you with a better experience, and that this particular experience has not influenced your future shopping destination.
If you should have any questions, please let me know.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

How can I place two fields from one column side by side?

Hello experts,
   I need your help: I have a column which has two different fields. One is Sales, the second is Sales Todate.
My boss want me to get the difference btn them as well as the percentage. Now, here is my challenge: I can easily filter them but I want them to be side by side; but when I filter one appear on top of the other like below
Sales
Sales
Sales
Sales
Sales
SalesTodate
SalesTodate
SalesTodate
SalesTodate
SalesTodate
However, I want them appearing like below:    that way, I can place the difference column beside them.
Sales
SalesTodate
Sales
SalesTodate
Sales
SalesTodate
Sales
SalesTodate
Sales
SalesTodate
Any help will be appreciated.. I have tried a case statement, still the problem persist
Chuck
On the side: Does anyone know how to place the question in such a way when one answers I can mark correct or helpful, I am still not able to.. I hate it, when I place a question I go through create then discussion, is that the right way?

Hi
Just drag the column to measure label area in pivot table @ columns.
So the table has to drag and drop to column area on the top so it will get display like
Sales     SaleToDate
And the measure label to row side drag and drop it
sales      saletodate
values     values
Regards,
VG

Where can I place a complaint (long one) with an experience I had with Verizon?

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