Where can I send a complain about an Apple reseller?

Please provide an email address or web form where I can submit a complain regarding an Apple Reseller. Thanks.

If you have to do it by email or on the web the only place is Apple's feedback page: http://www.apple.com/feedback/ - pick the product closest to the one you were asking about. Be aware that you will be unlikely to receive a response back from Apple.
Best of luck.

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AgnesNY we want to make things as simple as possible! As flutterfly8497 stated email is not an option, however we're here to help! We apologize for the trouble you've experienced in the past and the inconvenience that this has caused. Your business is very important to us and we definitely don't want you to consider leaving. Please accept my follow request and send a Direct Message to access the account details.
AshleyS_VZW
Follow us on Twitter @VZWSupport

Where can I start a topic about terrible Apple Store experience in here?

Dear Forum User,
I was wondering whether I could start a topic about the Apple store experience in this forum? Please guide me in proper direction.
I have been a faithful Apple customer for almost 3 years and use the whole Apple ecosystem for home and business. Up to few months ago I had never seen anything from Apple but professionalism and quality. However, waiting in front of the Apple store at 6am in Montreal and then facing extremely rude Apple employees who treat customers with humiliation and disrespect, I thought I somehow need to find a way to complaint more effectively.
I think it would be appropriate to have a topic in this forum to discuss the horrors of the Apple store.
Best Regards
Esfandiar Amir Rahimi

You know we are just other Mac users. Not to excuse what happened, but I have been reading that the Apple Store employees have been asked to work overtime and they are deluged with work and crazy hours.
You could write something here, which will go to Apple directly -- don't know really, how much attention it will get, though. In addition, I would get the store manager on the phone and give him or her an earful. That might be the most effective option.
http://www.apple.com/contact/feedback.html

Where can I send a complain to apple support? I am being ripped off by a tech support location in Mexico.

I purchased a Mac Book Air computer 2 months ago in a BEST BUY store in Guadalajara, Mexico.
I was working on my computer when it went off and the battery indicator stoped being on the top bar.
I took the computer to the store, and the people from the geek squad took a look at it, and told me that the problem was the battery, but that I should not worry because just 2 months had passed since I purchased the machine, so I should have the warranty from Apple, and I had also purchased the extended warranty from Best Buy, so I was covered.
The took my computer and gave me a receipt.
2 weeks or so after this I get a phone call from the repair shop to where they sent my machine. This are their infromation:
Making Touch Services, S.A. de C.V., Servicepro ( Suc. Guadalajara) Niños Heroes 2828 Planta Alta · Jardines del Bosque · Guadalajara, Jalisco · C.P. 44520 Tels. (33) 1204 5114 y 1201 7906 · www.mtsmx.com · [email protected]
And they tell me that the computer had been "inmersed in liquid" and therefor my battery, "the flex" and some board had to be replaced, and since the computer had been "inmersed in liquid" (those were the exact words used) the warranty was void, as well as my extended warranty, so if I wanted my brand new computer working again, I have to pay them $4,216 mexican pesos.
The whole situation is ridiculous because the computer is new, I paid for an extra warranty to protect my equipment, and of course I did not "inmersed" my computer in any liquid. However the use of those words is very important to the case, because that "improper use of the equipment" allows them to claim a void warranty and charge me for a reppair of a new equipment!
I asked them for proof of what they were claiming, and they sent a picture of a "flex" on top of a table that had "watery salt stains caused by summersion"
When I Asked the to take a picture of my computer and send it to me, of coursed they did and of course there is no other component that shows any of the damage that appears in the flex.
I am outraged at the whole situation, and I am sure that this would have never happened in the USA. I have been working with apple computers for over 10 years, I currently own 6 apple computers, and this is the first time I am beeing ripped off like this.
How can I get a hold with someone at apple to review my case?

Mexico
Apple Store (Consumer and Education Individuals)
001-800-MY-APPLE (001-800-692-7753)
Apple Store (Small Business)
001-800-692-7753

Where can I send a complaint about an authorized apple reseller?

I couldn't find the exact forum place for this and I've called apple multiple times only to get no help, because no one knew how to help me.
I went to an authorized apple reseller in my university bookstore and ordered an iPad one month ago AND I paid for it. I still haven't gotten it and no attempts at speaking to my bookstore have helped. A student told me that upon ordering it should arrive within a day or two and this means that within this whole month it hasn't even been ordered!
I'm scared I've basically been robbed and have no clue how to get help from Apple. Any advice?

1-800-275-2273
I would also write Apple corporate if that number does not help.
Barry

Where do i complain about an Apple reseller/repairer?

I have tried to sort out an iDVD issue myself(as i was avoiding it being away a few days) but it was a problem that occured while my imac was in being repaired for not powering up. I phoned them last month and i was told it would need to be taken to them as they would not advise me over the phone. Anyway, i decided enough was enough, im not knowledgable enough about macs to work this out so i decided to ask them to fix it. The woman on the phone was polite but told me they only deal with hardware problems even despite me telling her it was like that since being there for a hardware problem it was NOW a software problem. You know the "im being as helpful as i can attitude but not helping at all type" so i got angry and said (about myself NOT to HER) so "im f*ed", WOW..i was to stop being abusive, yeah right, if i was going to be abusive she would know about it.
She also told me a lot of lies. I had bought this from a shop which was then bought by another company and move to a new location. I know this for sure as i was told the reasons why at the time but she told me it had gone into liquidation, i guess thats her way of taking no responsibility for my problem. The stupid thing is, my imac was at the new place for repair!!!!!! So anyway, if you are still reading this, thanks for perservering but im so angry and needed to rant! BUT what i really need is a contact email/number to take this further to apple as i feel it is wrong and they should at least be reported!
Imac Mac OS X (10.4.7)

Hi, Julie_G,
Sorry you have had such an unpleasant experience.
You can look for support in these discussions here
and one of those threads suggested contacting Apple's legal department. See this
If you do contact them, make your message concise and polite, describe the situation in enough detail that they can follow through if necessary. Give the details of the place, the issue and the problem. Good luck!

Hi, my iphone 5 is broken the power switch. I've had it for about 10 months. Where can I send it to have it repaired?

Hi, my iPhone 5 is broken th power switch. I've had it for about 10 months. Where can I send it to have it repaired?

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How can I complain about an Apple worker to an Apple rep?

I was recently in an Apple Retail Store and there were two guys who helped me. One was very nice and one was the total opposite. I would like to praise the good one, and complain about the other. One of them was completely rude, and he sneered at us and laughed at us. Where can I report this behavior to another Apple Reoresentative? I would rather it be online, if possible.

Your best bet would be to contact the store manager directly.

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Where can I send my phone to be repaired? Should I do it by mail or take it to the Genius bar at apple? Also, what kind of insurance could cover it, and how much does it cost? Thanks

You can visit an Apple Store next to your place, but you might think about making an appointment before you visit to avoid long waiting times in front of the Genuis Bar.
You can also arrange the service by contacting Apple Support:
iPhone - Contact Support - Apple Support
Supergluing the headphone jack is not covered by Apple's warranty, you might have to pay the service fee to get the phone replaced by another device.
Out-of-warranty repair service
If your repair isn’t covered by Apple’s One Year Limited Warranty, AppleCare+, or AppleCare Protection Plan, your iPhone might be eligible for out-of-warranty service. For example, liquid damage isn’t covered by warranty but might be eligible for out-of-warranty service. Some damage isn’t eligible at all, for example if your device has been broken into multiple pieces. See Apple’s Repair Terms and Conditions for complete details.
Read Apple’s Repair Terms and Conditions
Model
Out-of-warranty service fee
Battery service*
iPhone 6 Plus
$329
$79
*available only if battery
fails Apple’s diagnostic test
iPhone 6
$299
iPhone 5s, iPhone 5c, iPhone 5
$269
iPhone 4s
$199
iPhone 4, iPhone 3GS, iPhone 3G,
Original iPhone
$149
Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
copied from Apple - Support - Service Answer Center

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http://help.sap.com/saphelp_nw2004s/helpdata/en/c6/8a15381b80436ce10000009b38f8cf/frameset.
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Hi how are you i want to replace my iphone 4 with a new one. But i am in Darwin,there is no any apple stores. So where can i send my phone for replacement and how much for that?

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Apple will not accept shipments from outside the country nor will they return it to an address outside the country.

Where can I send a complain about an Apple reseller?

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