Where can I send a complain to apple support? I am being ripped off by a tech support location in Mexico.

I purchased a Mac Book Air computer 2 months ago in a BEST BUY store in Guadalajara, Mexico.
I was working on my computer when it went off and the battery indicator stoped being on the top bar.
I took the computer to the store, and the people from the geek squad took a look at it, and told me that the problem was the battery, but that I should not worry because just 2 months had passed since I purchased the machine, so I should have the warranty from Apple, and I had also purchased the extended warranty from Best Buy, so I was covered.
The took my computer and gave me a receipt.
2 weeks or so after this I get a phone call from the repair shop to where they sent my machine. This are their infromation:
Making Touch Services, S.A. de C.V., Servicepro ( Suc. Guadalajara) Niños Heroes 2828 Planta Alta · Jardines del Bosque · Guadalajara, Jalisco · C.P. 44520 Tels. (33) 1204 5114 y 1201 7906 · www.mtsmx.com · [email protected]
And they tell me that the computer had been "inmersed in liquid" and therefor my battery, "the flex" and some board had to be replaced, and since the computer had been "inmersed in liquid" (those were the exact words used) the warranty was void, as well as my extended warranty, so if I wanted my brand new computer working again, I have to pay them $4,216 mexican pesos.
The whole situation is ridiculous because the computer is new, I paid for an extra warranty to protect my equipment, and of course I did not "inmersed" my computer in any liquid. However the use of those words is very important to the case, because that "improper use of the equipment" allows them to claim a void warranty and charge me for a reppair of a new equipment!
I asked them for proof of what they were claiming, and they sent a picture of a "flex" on top of a table that had "watery salt stains caused by summersion"
When I Asked the to take a picture of my computer and send it to me, of coursed they did and of course there is no other component that shows any of the damage that appears in the flex.
I am outraged at the whole situation, and I am sure that this would have never happened in the USA. I have been working with apple computers for over 10 years, I currently own 6 apple computers, and this is the first time I am beeing ripped off like this.
How can I get a hold with someone at apple to review my case?

Mexico
Apple Store (Consumer and Education Individuals)
001-800-MY-APPLE (001-800-692-7753)
Apple Store (Small Business)
001-800-692-7753

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