Where did my 9 minutes go?

I bought a 120 minute subscription to the UAE for $14.99 plus a $5.00 credit, if you add up my calls I total to 1:50:45, that's not 120 minutes... so where did my other 9 minutes go?
After three text customer support chats, I've heard everything from it was connection fees, it wasn't connection fees, & it's manaually generated. I can't get a straight answer & I can't get an email to a supervisor, I want my minutes... so tell me what I'm missing here because obviously I'm not counting this right... If we're to not count where the rate starts again at the top then i'm obviously being shorted minutes here.
May 12 17:26
+97152 , United Arab Emirates - Mobile
Call
$0.190
07:38
$1.610
May 12 17:25
+97152 , United Arab Emirates - Mobile
Call
$0.000
01:01
$0.000
May 12 17:09
+97152 , United Arab Emirates - Mobile
Call
$0.000
02:19
$0.000
May 12 17:02
+97152 , United Arab Emirates - Mobile
Call
$0.000
06:00
$0.000
May 12 16:57
+97152 , United Arab Emirates - Mobile
Call
$0.000
03:47
$0.000
May 12 16:53
+97152 , United Arab Emirates - Mobile
Call
$0.000
01:24
$0.000
May 12 16:44
+97152 , United Arab Emirates - Mobile
Call
$0.000
07:31
$0.000
May 12 11:08
+97152, United Arab Emirates - Mobile
Call
$0.000
02:01
$0.000
May 11 21:32
+97152 , United Arab Emirates - Mobile
Call
$0.000
02:51
$0.000
May 11 19:26
+97152, United Arab Emirates - Mobile
Call
$0.000
14:26
$0.000
May 11 03:21
+97152 , United Arab Emirates - Mobile
Call
$0.000
01:11
$0.000
May 10 20:25
+97152 , United Arab Emirates - Mobile
Call
$0.000
03:13
$0.000
May 10 18:19
+97152 , United Arab Emirates - Mobile
Call
$0.000
07:06
$0.000
May 10 18:02
+97152 , United Arab Emirates - Mobile
Call
$0.000
00:49
$0.000
May 10 17:17
+97152 , United Arab Emirates - Mobile
Call
$0.000
06:07
$0.000
May 10 17:04
+97152 , United Arab Emirates - Mobile
Call
$0.000
02:29
$0.000
May 10 16:53
+97152, United Arab Emirates - Mobile
Call
$0.000
06:37
$0.000
May 10 15:57
+97152 , United Arab Emirates - Mobile
Call
$0.000
13:31
$0.000
May 10 12:50
+97152, United Arab Emirates - Mobile
Call
$0.000
06:53
$0.000
May 10 05:30
+97155 , United Arab Emirates - Mobile
SMS
$0.097
1
$0.097
Help...

Seriously, screw you, Skype... you've changed since microsoft got you in its claws... some customer service you offer, too... That's the last time you're getting money from me, go swivel.
May 12 17:25
+9 , United Arab Emirates - Mobile
Call
$0.000
01:01
$0.000
May 12 17:09
+971 , United Arab Emirates - Mobile
Call
$0.000
02:19
$0.000
May 12 17:02
+9715 , United Arab Emirates - Mobile
Call
$0.000
06:00
$0.000
May 12 16:57
+9715 , United Arab Emirates - Mobile
Call
$0.000
03:47
$0.000
May 12 16:53
+9715 , United Arab Emirates - Mobile
Call
$0.000
01:24
$0.000
May 12 16:44
+9715 , United Arab Emirates - Mobile
Call
$0.000
07:31
$0.000
May 12 11:08
+9715 , United Arab Emirates - Mobile
Call
$0.000
02:01
$0.000
May 11 21:32
+9715 , United Arab Emirates - Mobile
Call
$0.000
02:51
$0.000
May 11 19:26
+971 , United Arab Emirates - Mobile
Call
$0.000
14:26
$0.000
May 11 03:21
+97 , United Arab Emirates - Mobile
Call
$0.000
01:11
$0.000
May 10 20:25
+971, United Arab Emirates - Mobile
Call
$0.000
03:13
$0.000
May 10 18:19
+971 , United Arab Emirates - Mobile
Call
$0.000
07:06
$0.000
May 10 18:02
+971 , United Arab Emirates - Mobile
Call
$0.000
00:49
$0.000
May 10 17:17
+971, United Arab Emirates - Mobile
Call
$0.000
06:07
$0.000
May 10 17:04
+971, United Arab Emirates - Mobile
Call
$0.000
02:29
$0.000
May 10 16:53
+971 , United Arab Emirates - Mobile
Call
$0.000
06:37
$0.000
May 10 15:57
+971 , United Arab Emirates - Mobile
Call
$0.000
13:31
$0.000
May 10 12:50
+971 , United Arab Emirates - Mobile
Call
$0.000
06:53
$0.000
May 10 04:11
+971 , United Arab Emirates - Mobile
Call
$0.000
21:39
$0.000
May 10 04:10
+971 , United Arab Emirates - Mobile
Call
$0.000
00:00
$0.000
May 10 03:57
+971 , United Arab Emirates
Call
$0.000
00:00
$0.000
May 10 03:54
+971 , United Arab Emirates - Mobile
Call
$0.000
00:00
$0.000
Regards,

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