Where did my vids go? Please help While downloading my pics and vids half of vids can't open

Today I mistakenly tried to download all of my saved pictures and videos from my saved library without having ITunes open. Just tried to put on a flash drive... While I was saving all of my pictures half of my videos went grey and said 0:00 for their time. When I click on the video it says it's in MOV and the URL isn't supported....
I have no idea what happened... AT&T says the videos are "somewhere" but couldn't help anymore :(
Also the iPhone was never backed up in ICloud :(
Finally, most of the videos that are unable to open I have accessible in a personal stream that I have with my sister but in that stream I can only save the pics NOT the videos back to my phone... Does anyone know how I could transfer or save the videos from that stream??
Thinking about downloading QuickTime w the hopes the videos reappear
Any help much appreciated

Anyone have any insight??

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