Where did the live chat button go?

I wanted to get someoen on the live chat option to check my xbox one pre-order like i did last week and now that button is gone.... my order says payment validated but the status says not available.

The order statuses have been getting their signals crossed on the Xbox One and PS4.  That status is there because the product has not been tagged in the stores yet, and it will not be tagged in the stores until Tursday.  At that time, your order status will return to Ready to Pickup (even though you can't pick it up until midnight).
Full-time Multi-Channel Sales
Grand Forks, ND (#337)
Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc.

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    The order statuses have been getting their signals crossed on the Xbox One and PS4.  That status is there because the product has not been tagged in the stores yet, and it will not be tagged in the stores until Tursday.  At that time, your order status will return to Ready to Pickup (even though you can't pick it up until midnight).
    Full-time Multi-Channel Sales
    Grand Forks, ND (#337)
    Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc.

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