Where do i complain about an Apple reseller/repairer?

I have tried to sort out an iDVD issue myself(as i was avoiding it being away a few days) but it was a problem that occured while my imac was in being repaired for not powering up. I phoned them last month and i was told it would need to be taken to them as they would not advise me over the phone. Anyway, i decided enough was enough, im not knowledgable enough about macs to work this out so i decided to ask them to fix it. The woman on the phone was polite but told me they only deal with hardware problems even despite me telling her it was like that since being there for a hardware problem it was NOW a software problem. You know the "im being as helpful as i can attitude but not helping at all type" so i got angry and said (about myself NOT to HER) so "im f*ed", WOW..i was to stop being abusive, yeah right, if i was going to be abusive she would know about it.
She also told me a lot of lies. I had bought this from a shop which was then bought by another company and move to a new location. I know this for sure as i was told the reasons why at the time but she told me it had gone into liquidation, i guess thats her way of taking no responsibility for my problem. The stupid thing is, my imac was at the new place for repair!!!!!! So anyway, if you are still reading this, thanks for perservering but im so angry and needed to rant! BUT what i really need is a contact email/number to take this further to apple as i feel it is wrong and they should at least be reported!
Imac   Mac OS X (10.4.7)  

Hi, Julie_G,
Sorry you have had such an unpleasant experience.
You can look for support in these discussions here
and one of those threads suggested contacting Apple's legal department. See this
If you do contact them, make your message concise and polite, describe the situation in enough detail that they can follow through if necessary. Give the details of the place, the issue and the problem. Good luck!

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