Where do I enter my redemption code to get my serial# ??????

where do I enter my redemption code to get my serial number???
went to the getserial webpage but there is no place there to enter it ????
why is this so user unfriendly ????

You should see this screen on the get serial site (https://na1p.licenses.adobe.com/getserial/). Try using another browser if you are having problems viewing this page. See this doc for more info. (http://kb2.adobe.com/cps/909/cpsid_90921.html)

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I have replaced my computer and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid

I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel

noelcj26 wrote:
I purchased Adobe Photoshop Elements in Dec 2013. I have had to buy a new computer and when I try to install and when I am asked to enter the redemption code I insert the serial number but it tells me it is not valid. What do i need to do.
Noel
If you registered the product with Adobe (Version 12 and 13 required mandatory registration) then the correct serial number must be recorded in your Adobe account. You can login and check there and also copy and paste the number to avoid any mistakes in reading the numbers.
Good luck.

Every time I enter the redemption code I get a message that it is invalid

every time I enter the redemption code I get a message that it is invalid

if you are downloading from the Adobe site, your antivirus software may be giving a false positive. Is it up to date ?

I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know wh

I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I purchased Lightroom 5 from Best buy and when I enter the redemption code to retrieve the serial number it say invalid code

How do I contact Adobe to find out why the code does not work?

Assuming you’re entering the correct code, and not confusing a zero for the letter O or 5 for S or 8 for B or similar, then if you mean you went to the store and bought a box, the cashier needed to have scanned a bar-code on the box and transmit that data to Adobe, otherwise the code won’t work. Maybe the code wasn’t scanned or maybe the data wasn’t transmitted in real time or maybe Adobe’s network didn’t get the data to the server right away. If this is something you just bought a few minutes before trying the code, maybe wait a little bit longer. Otherwise, there is likely a Contact Support button on the web pages that you can find on Adobe.com that will let you chat with an Adobe support person and they can perhaps tell you the status of the redemption code. Or maybe just go back to Best Buy with your receipt and the box and have them scan the code.

HT4480 When I enter my redemption code I get a message that says the code is not recognized, even when I copy and paste the code.

When I enter my redemtion code in the app store I get a message that says code not recognized, even when I copy and paste the code.

Use the email form to contact Apple here > Apple - Support - Mac App Store - Contact

Hi i just bought Adobe Photoshop Elements 13 today and everytime i enter my redemption code i get this oops message and i tried the customer care online i haven't gotten a answer yet,and with no customer service phone number for this particular version I

My redemption code comes up with this oops message and it tells me my code is invalid I don't know how I paid 100$ for it today brand new! I am so frustrated please help anyone with any information that could help

You need to contact Adobe directly using the link below - only they can deal with redemption codes and serial numbers. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your paperwork available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

I just purchased Photoshop Lightroom 5 and need to enter my redemption code. Where do I find the link?

I just purchased Photoshop Lightroom5 and need to enter my redemption code. Where do I find it?

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Can not find where I am suppose to enter the redemption code tyhat came with my new product?

Can not find where I am suppose to enter the redemption code that came with my new product?
+

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Purchased a prepaid card for photoshop elements 12 and can't find where to enter the redemption code

Have tried to follow the directions on the box of the prepaid card for Photoshop Elements and on the website but can't find the page to enter the redemption code in order to get the serial number thus being able to download the software??

Try http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct

After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help."

Hi. I'm a Mac user. After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." What should I do?

Did you purchase the software in another country than where you live?

I AM TRYING TO ENTER MY REDEMPTION CODE. i AM TOLD THAT IT IS INVALID...hELP!!!

I also have no idea what my serial number is or where to find it....and when I enter my redemption code it tells me that it is invalid. I'm starting to not like this product!!!!!!!

start here: Redemption Code Help
if that fails to help you, contact adobe support - https://helpx.adobe.com/contact.html

I signed in to adobe and there is no place to enter my redemption code?

I signed in to Adobe and there is no place to enter the redemption code. There are only instructions. Where do I type the redemption code?

Hi,
Are you signing in and then going to this page?
https://redeem.licenses.adobe.com/getserial
Brian

I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.

I am unable to redeem my purchase of a Photoshop Elements 12 software license. After entering the redemption code and clicking on the Redeem button, nothing happens. No error message. Screen does not change.

try using a different browser, or contact support Contact Customer Care

How do I find my Serial Number and Redemption Code? The Troubleshooting keeps taking me to a page to enter my redemption code, but I also do not know how to locate my redemption code?

The Troubleshooting keeps taking me to a page to enter my redemption code, but I also do not know how to locate my redemption code? I need to activate my membership asap.
Please help!

use your redemption code to obtain a serial number.
Redemption Code Help
https://redeem.licenses.adobe.com/getserial

Where do I enter my redemption code to get my serial# ??????

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