Where do i get the qualifying product before installation of the new one

where do i get the qualifying product before installing the cs6 product

What product are you trying to install? It sounds as if you have purchased an upgrade? If that is the case then you would need to have a qualifying previous product in order to install successfully. What software are you upgrading from? Finally what operating system are you using?

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Where can I get a mouse for Mac OS 9? New ones say they're for Mac OS X.

Any one know where I can get a new mouse for OS 9? the ones at the store all say you need 10.4...This computer does have a manually install USB port, anyone know what will work or where to get one?

Hi, Jake -
Often one button on a multi-button mouse will be recognized as a default mouse button and be usable before the mouse software has loaded.
Regarding mouse software, my experience has been that Microsoft, Logitech, and Kensington mouses are usually okay from a hardware perspective, but that their software falls a bit short, especially with regard to scroll wheels.
I use Microsoft Intellimouse Explorer mouses with my G4s running OS 9 (I've also tried both Kensington and Logitech mouses, but prefer the shape and feel of the MS ones).
However, instead of installing the MS software that came with them, I use USB Overdrive - it makes all of the mouse features smoothly available including all five buttons and the scrollwheel, yet needs no extra extensions in order to do that - just a control panel (it does install a couple of extra extensions, but these can be disabled when using a mouse). One of the features of USBOD I especially like is that you can have different functions set for each of the buttons in different programs, and the mouse behavior changes automatically to the set for the active program, on the fly.

Upgrade the old iMac before migrating to a new one or not?

Hi all,
I am planning to buy a new iMac and would like to migrate some of my stuff to it from an old iMac. And then I would also like to migrate some of my stuff from a still older MacBook onto this old iMac. Complicated enough? :-)
In short:
Step one: stuff from my 5 year old iMac with OS 10.7.5 Lion on it migrates to -----> a brand new iMac with Yosemite.
Step two: stuff from my 8 year old MacBook with OS 10.5.8 on it (and not upgradable any further) migrates to -----> the 5 year old iMac with OS 10.7.5 Lion on it.
Now, my questions are these:
1) Should I first upgrade the 5 year old iMac with OS 10.7.5 Lion on it to Yosemite before migrating my stuff from it to a brand new iMac with preinstalled Yosemite or not? Recommended, not recommended, neutral, what?
2) If the answer to the 1st question is "yes" (recommended), will I then be able to migrate my stuff from the 8 year old MacBook with OS 10.5.8 onto it? That is, will the two migration assistants (of OS 10.9 and OS 10.5) "talk" to each other at all?
Any further tips will be hugely appreciated!
Lots of thanks in advance!

Hi rkaufmann87,
thank you so much for your reply!
I am afraid you misunderstood me a little bit… While you kindly explain to me ways of how to migrate my data from one computer to another, my question was not so much about "how" but rather about "whether":
a) should I first upgrade my old iMac (with 10.7.5 Lion on it) to Yosemite before migrating its data to the new iMac with preinstalled Yosemite? Will it help in any way or is it irrelevant?
b) and if the answer is "yes" (i. e. upgrade the old iMac to Yosemite), whether the migration assistant on the 8 year old MB will then be able to "talk" to its counterpart on the now upgraded old iMac?
Perhaps this too might help:
What I am trying to do is make two computers out of three -
1) My wife's 8 year old MacBook will most probably go to the dustbin. Before it does, I would like to migrate her data to my 5 year old iMac which will then replace her MB (in the dustbin) and be hers forever after.
2) I will certainly have to migrate my own data from my 5 year old iMac to the new iMac which I am about to buy.
So the question remains: upgrade the old iMac for both purposes (s. above - #1 and #2) from Lion to Yosemite - yes, no, doesn't matter, what?
Many thanks again!

I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

Hey robertb86490977,
The reason why you are getting this prompt is because you are trying to install an upgrade version.
During the upgrade, you will need to enter serial number twice.
The first time, you need to enter the serial number of the actual product that you have purchased.
The second time, you need to enter serial number for the previous version that you had.
So, please enter serial number of the previous version at the second prompt.
Let me know if you need further assistance.
Regards,
Anubha

Where can I get an Html error report of all the syntax and tag problems?

Where can I get an Html error report of all the syntax and tag problems?

Thank you for your answer.
Where is the DW validation for me?
My files are in my computer so I don’t have an external URL.
File > validation > as xml = closes DW... Maybe because it is not a correct command for HTML,
And
Window > results > validation = gives a partial mistakes (e.g. shows an open tag without closing tag, but doesn’t show a closing tag without an open tag).
Thank you.

My ipad (3rd generation) charger suddenly stopped working? I live in Singapore so there isn't an official apple store. Does anyone know where I can get it(charger) fixed/replaced? By the way, I got my ipad from the online store. Please and thank you

My ipad (3rd generation) charger suddenly stopped working? I live in Singapore so there isn't an official apple store. Does anyone know where I can get it(charger) fixed/replaced? By the way, I got my ipad from the online store. Please and thank you

Currently there are 15 Apple Premiun Reseller in Singapore; you can find your nearest reseller here:
http://www.apple.com/sg/reseller/searchtips.php?location=

I am self employed and I want to be able to offer private tuition in PhotoShop and Illustrator, alongside Corel PaintShopPro and MS Office that I already teach. Can I get these two products, or all, at the 'educational' price?

I am self employed and I want to be able to offer private tuition in PhotoShop and Illustrator, alongside Corel PaintShopPro and MS Office that I already teach. Can I get these two products, or all, at the 'educational' price?

Not that I know. S&T pricing only applies to verified institutions. Could well be that you may need to fill out a paper with whatever governmental authority is responsible on the planet you live, but otherwise you're just a private business like any other and would most likely deduct the expenses from your tax bill...
Mylenium

2007 iMac freezes up, rainbow wheel appears when this happens. I know the computer is starting to get old but I can't afford a new one at this time and would love to continue using my Mac, but it's frustrating. Would a fresh install or OS upgrade resolve?

My circa 2007 iMac freezes up, and rainbow wheel appears when this happens. I know the computer is starting to get old but I can't afford a new one at this time and would love to continue using my Mac, but it's frustrating. Most of the time I ONLY have 1 thing open at a time, and keep my tabs down to a minimum. I bought this to do film editing on but with it acting like this I cannot do that. I know I need a ram upgrade (currently running 2 gb) and my OS is old, 10.5.8, but I think even with it being a bit outdated it should run better than this. Would a fresh install or OS upgrade resolve this? Or any other suggestions to keep this clunker chugging along for a little while longer?

How full is the hard drive?
Do you run any virus software or hard drive "cleaner" software like MacKeeper?
If your model is from 2007 you can install up to 6 GBs of RAM.
2 GBs is the barest of minimum RAM for OS X to run on.
Especially if doing video work. You simply do not have sufficient RAM.
Also OS X 10.5.8 Leopard support ended around 2009.
You could update to OS X 10.6 Snow Leopard, at least.
It is available on disc from the Apple store for U.S. $19.99.
I Would seriously upgrade your iMac's RAM to the max. 6 GBs before doing this.
Reliable Mac RAM can be purchase from online Mac RAM source Crucial memory or OWC ( also known as macsales).

"The installed product does not match the installation source" error

Each time I attempt to use the SL disk to update the Apple drivers in Windows XP SP3 on my MacBook Pro 13" I get the error message posted in the title. I used this same disk successfully to update my MacPro. Anyone know what this means?
"The installed product does not match the installation source. Until a matching osurce is provided or the installed product and source are synchronized, this action can not be performed."

I get the same error, and I have an idea of what's going on.
When I try to install Boot Camp 3, Windows asks me to locate "BootCamp.msi". If I try to uninstall Boot Camp via "Add/Remove Programs", the same prompt comes up.
What I think is happening is that the original installer for Boot Camp 2.0 is being requested. But I have applied the Boot Camp 2.1 update, which has no BootCamp.msi file associated with it.
So I'm at a road block of sorts, unable to install Boot Camp 3.0. I cannot download the original Boot Camp 2.0 installer from Apple, only the 2.1 update. (I recently moved across the country and didn't bring my 10.5 media.)
Any ideas out there on what can be done to get Boot Camp 3.0 installed?
Message was edited by: Human Being

The hard drive on my laptop that contained Elements just died. Can I get a second copy for installation on my new PC?

The hard drive on my laptop that contained Elements just died. Can I get a second copy for installation on my new PC?

The iPhone is not a backup device.
Restore the iTunes library from the backup that should be kept of your media and other important files.
Syncing the iPhone to a new library (in this case, it will be a new library unless you have a complete backup of the iTunes folder pre-crash) will result in the media on the device being removed and replaced with content from the new library.
As for iOS5, we really do not know until Apple officially releases it.

HT201359 I purchased the program from before, why was the discount amount on a program previously purchased

I purchased the program from before, why was the discount amount on a program previously purchased
Item     Developer     Type     Unit Price
Learn English with busuu!, A1 - Beginner
Report a Problem      Busuu Limited      In App Purchase     $4.99
Order Total:     $4.99
Please retain for your records
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/ww/
Apple ID Summary • Purchase History
Apple respects your privacy
Information regarding your personal information can be viewed at http://www.apple.com/uk/privacy/
Copyright © 2011 Apple Inc. All rights reserved
<Personal Information Edited by Host>

Sorry, but I don't understand your question. What "discount amount" are you referring to?

*Want to close the present window before going to the url page.

*Want to close the present window before going to the url page.
Hi,
I'm using the script below to go to url function in actionscript 3, and it works fine:
btn.addEventListener(MouseEvent.CLICK,e);
function e(e:MouseEvent):void{
navigateToURL(new URLRequest("http://www.angelfire.com/in/HisTruth/copyofindex.html"));
It's fine but I want the first window to close and then open up into the one its pointing to.
How should I add the correct script to this?
Tseyigai

I am not sure what you want between the title and your description, but try adding _self as the window argument...
function e(e:MouseEvent):void{
navigateToURL(new URLRequest(http://www.angelfire.com/in/HisTruth/copyofindex.html), "_self");

For some reason i have two accounts and I want to cancel one of them. they are yearly contracts but i dont want to pay double for the same product. How can I cancel one account?

for some reason i have two accounts and I want to cancel one of them. they are yearly contracts but i dont want to pay double for the same product. How can I cancel one account?

Is it possible that you are using the same password for the old O2 Study and newer O2 Apple Base Station networks?
If so, Keychain Access is storing the old information about the old network and may be associating it with your AirPort Extreme settings based on the BSSID that William has mentioned.
If that's the case, open Macintosh HD > Applications > Utilities > KeyChain Access and look for a listing with the old network name. Delete this entry. You may need to power down both the computer and the AirPort Extreme and restart them.

I am using VPN, and Firefox is loading the page. Before I reinstall the new version, the VPN was working okay. Whta happened, what I am supposed to do?

I am using VPN, and Firefox is loading the page. Before I reinstall the new version, the VPN was working okay. Whta happened, what I am supposed to do?
I have to use the VPN to acess the site because of the limitatation , and it was working okay. When I do turn off the VPN, then the sites will open, but if I activate the VPN, then site will load for ever, but they won't load.
Please advise me what to do?

You might try using the add-on 'NoSquint' which allows numerous zoom options specific to each page you visit & keeps your settings - https://addons.mozilla.org/en-US/firefox/addon/nosquint/
If you want to go back to 3.6x, you will find it here:
http://www.mozilla.com/en-US/firefox/all-older.html
In most cases you can simply "upgrade" (meaning downgrade) directly from the installation. It would be a good idea to save your passwords & bookmarks just to be on the safe side.

So I can't download songs from my account because I now live in Mexico? How do I get my music from Icloud and down load new ones? Do I have to fly to the USA ?

I can't download songs from my account because I now live in Mexico. How do I get my music from Icloud and down load new ones to my computer?

Hi gene98,
Welcome to the Apple Support Communities!
It sounds like you still need to change the country for your iTunes Store account. Please review the attached article for information and instruction on how to do so.
Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account
http://support.apple.com/kb/HT6119
Have a great day,
Joe

Where do i get the qualifying product before installation of the new one

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