Where do I input my code for redeeming free copy of Mountain Lion? I have received it (with this secure pdf file) but in Mac App Store see only function "Buy". Where do I input this code to get my free copy?

Anyone also knows why this update is so ridiculously weird? Snap your bill, send us picture - looks so in contrary to Apple's core principle of simplicity! I'm very disappointed.

My guess would be to open the AppStore, then in the QuickLinks panel on the right of the first screen you should be able to choose Redeem to redeem a code.
AC

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HT2736 I haven't recieved the code for gift my dad bought me? We have tried to resend the gift 3 times, but nothing happens! Do any of you know what to do?

I haven't recieved the code for gift my dad bought me? We have tried to resend the gift 3 times, but nothing happens! Do any of you know what to do?

Turns out my son had a mail filter on and had redirected the email to another folder, hence decline all knowledge of it! I got the invoice as one transaction the following morning. All OK.
Suggest you check to ensure the email address is valid and being sent to the right folder. Also check your invoice the following day as it will confirm the address you sent the gift to.

If I redeem a itunes voucher on iTunes will i still be able to use the credit on the Mac App Store?

If I redeem a itunes voucher on iTunes will i still be able to use the credit on the Mac App Store?

If you are using the same account then yes, your account's balance is available in the iTunes store, app store, iBookstore and Mac App Store

I have paid for Adobe Acrobat XI Pro OCR but it will not recognise a letter in the serial number for me to update my adobe account and any of the programs I have tried using to convert a PDF file on a Mac to a word doc it is converting file with funny sym

I have been supplied info in an email to copy and paste for a new product purchase "Adobe Acrobat XI Pro OCR" but am unsure how and where to copy and paste to. There is also a link below the serial number. I have tried entering serial number into my Adobe ID but it is not recognising one of the letters in the 24 Digit serial number??? Also I have tried other products previously downloaded to convert a 7 page PDF file on my Mac and convert it to a Word doc but everything I have tried is converting the file to display some text correctly but also displays random symbols and fonts in place of the handwritten info filled in on the form... also getting blank pages included instead of the info??? Would appreciate some help... I am older generation and not always tech savvy, and it is doing my head in haha.

Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

Why can't I download anything online? This includes itunes, applications from the mac app store, and flash plugins.

Why can't I download anything online? This includes everything from itunes song files,to Apps from the apple app store, to flash plugins. I am also unable to install a game on disk. I get messages that 0 kb is available when I just got the computer a week and a half ago and only installed microsoft office and adobe photoshop. Help!

This is a confusing complaint...and kind of disturbing. Perhaps you could answer a few questions:
1. How much space is left on your HD? If there weren't any available space left, it would be very difficult to boot your applications.
2. Do you back up at all? Given your situation, it might be a good time to start, given the situation. Backup drives are relatively inexpensive these days.
If this problem persists, a visit to your local Apple Store might be a good idea - but until then, please let the community here help.

HT1338 since updating to mountain lion i have noticed a considerable decrease in the performance of my iMac - most notably when loading pages on the internet. Is this common and is there a fix?

Since updating to mountain Lion, it's like being back in the 80's taking 30 seconds to load a page? Is this common or are there any ideas? I've checked my router and my ISP are all in order. Whilst the mac is wired to the router, everything else in the house is running fine off the wifi network. I am not very technically minded so any help is appreciated.

Which model and version of iMac do you have, AND more importantly, How many GB's of RAM do you have? Mountain Lion has shown itself to be very memory intensive in operation and the bare minimum amount of RAM to achieve any system speed is 4 GB's, according to other Forum users' experience, and mine. And more RAM than that speeds it up more.
Hope this helps

I forgot my security questions to make purchases in App Store? Is there a short cut to do this besides calling help desk? And email is wrong that is on Apple ID for recovery code

Need help in resetting new email to retrieve emails
And need to renew security answers I forgot them as well

http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

Attempted to redeem free upgrade to Mountain Lion today but App store said the code had already been used... though it hadn't

I was in the process of redeeming my free upgrade to Mountain Lion today, and received a message in the "redeem" section of the App store that the redemption code had already been used. It hadn't been, unless there's a glitch in Apple's system that assigns codes. I accidentally clicked the submit button twice within a few seconds (believing I hadn't clicked it the first time, as nothing on the page indicated that I had submitted the form), as I was attempting to "redeem" my free upgrade.
Any ideas of what to do would be great. I'm brand new to the Mac world, and am interested in running the most up-to-date OS, especially since I've just procured the very top of the line new Macbook Pro w/Retina display, etc.
Thanks,

The App Store has a forum area where experts await with answers:
https://discussions.apple.com/community/mac_app_store

OS X 10.8.3 says it brings redeeming gift cards with webcam on mac app store, doesnt seem to work for me?

Updated to OS X 10.8.3,
While updating i read the notes about how you can now redeem gift cards with the built in webcam on the Mac App Store, Opened it up and Clicked Redeem > signed in la di da, and it doesnt seem to work for me.
Specs:
MBP 13 inch, Early 2011
8 GB Ram, 320 GB HDD
FaceTime HD Camera
Intel HD Graphics 3000
Help thanks

Hi ChuckN,
I have installed the update at home on an older 27" iMac, a new retina macbook pro 15", an older macbook air and a recent 21" iMac and on none of them does the redeem by camera option show up.
I would say to our north American friends this is something that has been working for you for a while and has only been announced as available in AU with the latest update for our region this week. Sadly updates don't always work straight up.
I am hopeful there is something I have not turned on but think I may need to wait for another update.
good luck Chuck!

I get the message "Install Adobe Flash" can't be opened because it was not downloaded from the Mac App Store. This is the first time I have gotten the message. What do I need to do?

I get the message "Install Adobe Flash" can't be opened because it was not downloaded from the Mac App Store. This is the first time I have gotten the message. What do I need to do?

Hi Sandra,
you'll need to edit the security settings to install programs 'Mac App Store and identified developers'
Open the Systems Preference and go to Security & Privacy. There will be a section in the 'General' tab for 'Allow apps downloaded from:" The default selection is 'Mac App Store'. Change this setting to 'Mac App Store and identified developers".
This screenshot is taken on OS X 10.10 (Yosemite), so it may look slightly different if you're on a different OS X version.
Maria

Why so many requests for keychain password in osx mountain lion

Since upgrading to Mountain Lion I have been deluged with requests for keychain login password (which is the same as my user password). I was getting requests from assistantd (sic) as well as osx itself. I think the assistantd requests have stopped since I turned off dictation and facetime. I have verified the keychain and even ran repair keychain even though verify found no problems. Ideas?

I have encountered the same issue. I upgraded to 10.8 from 10.6.9 days ago, and I receive a keychain password request every 10-15 minutes (I know this after recording them in an effort to determine the issue). The requests vary, and are not perfectly timed. I went to a local Apple Store yesterday to request some help, and a Genius repaired my keychain, zapped my PRAM, and booted from the 10.8 startup partition to run the following on my startup HD: Disk Utility repair, Disk Permissions repair, and resetpassword from the terminal. These did not stop the keychain requests.
There's no corresponding message or trigger listed in the Console. I have noticed the following message occur sometimes within ~3 minutes after a keychain request:
8/5/12 3:33:42.154 PM assistantd[6226]: <Error>: AceConnection - NSStreamEventErrorOccurred <__NSCFInputStream: 0x7fe2ac027520>, error = Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer", domain = NSPOSIXErrorDomain, code = 54
8/5/12 3:33:42.166 PM assistantd[6226]: <Error>: Session - Connection error: <ADAceConnection: 0x7fe2aac34930> Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer"
8/5/12 3:33:42.178 PM assistantd[6226]: <Error>: Daemon - Session Error Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer"
And if I refuse to provide the keychain password, the following errors are logged in Console:
8/5/12 3:40:53.366 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Assistant Identifier for account [...]
8/5/12 3:40:55.168 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Speech Identifier for account [...]
8/5/12 3:40:57.060 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Validation Data for account [...]
8/5/12 3:40:58.209 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Server Certificate Data for account [...]
8/5/12 3:40:59.168 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Validation Data for account [...]
8/5/12 3:40:59.852 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Server Certificate Data for account [...]
8/5/12 3:41:00.608 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Server Certificate Data from keychain for account [...]
8/5/12 3:41:02.020 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Assistant Identifier from keychain for account [...]
8/5/12 3:41:02.719 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Speech Identifier from keychain for account [...]
8/5/12 3:41:03.302 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Assistant Identifier from keychain for account [...]
8/5/12 3:41:03.928 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Speech Identifier from keychain for account [...]
8/5/12 3:41:04.593 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Assistant Identifier from keychain for account [...]
8/5/12 3:41:05.229 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Speech Identifier from keychain for account [...]
8/5/12 3:41:25.323 PM assistant_service[6343]: <Error>: Service - Client did not update postAnchor for preAnchor -1 9439487C-7CF5-4FD5-9C70-88E731E196D1:ABPerson, canceling sync
8/5/12 3:41:41.525 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Assistant Identifier from keychain for account [...]
8/5/12 3:41:42.219 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Speech Identifier from keychain for account [...]
where [...] is a consistent 32 digit number, followed by a second variable number.
Any ideas from anyone? It's actually difficult to work with all of these keychain requests.

I only got second email for free OS X mountain lion upgrade

I got approved for free OS X Mountain Lion upgrade but I haven't received first email that contain PDF file. but I got a email with password to open PDF.
any idea?

I received TWO OS X Mountain Lion Up-to-Date Password Emails, but no email with the PDF content code on July 27, 2012.
The email said "If you did not receive an email from the OS X Mountain Lion Up-To-Date program with your content code, please check your spam filter settings for attachment restrictions and contact us at [email protected] to have this email and your content code re-sent."
I checked my spam folder & didn't see anything. I emailed asking for the content code email to be resent, just like the email said. I got what I assume was an automated response on July 31, 2012 (4 days later). That email said:
Thank you for contacting the OS X Mountain Lion Up-To-Date Support Team regarding your request to change the email address associated with your claim.
In order to change the email address, please send the following information to [email protected]
Your Claim reference number
Original email address
Revised email address
Requester name:
Requester address
Requester phone number
The reason I assumed it was automated is because the parts above in red were highlighted in my email. I emailed [email protected] again indicating that I just need the content code resent. I received the SAME automated email on August 2, 2012 (2 days later):
Thank you for contacting the OS X Mountain Lion Up-To-Date Support Team regarding your request to change the email address associated with your claim.
In order to change the email address, please send the following information to [email protected]
Your Claim reference number
Original email address
Revised email address
Requester name:
Requester address
Requester phone number
Same email, just different parts highlighted.
Apparently, email correspondence does not work since it thinks I want to change my email address. I'll have to call Apple Care directly to find out what is going on.

Getting Error Message when trying to use Software Update in the Mac App Store...

Hello,
I was wondering if someone knows what this error message in the Mac App Store means. I am trying to run Software Update by clicking in the Apple Menu however, I am not able to see my available updates and instead get the following message on the Mac App Store:
I have tried to fix the error by deleting both the Mac App Store Caches and plist files in the user library and made sure that I am properly logged into the Mac App Store with my personal Apple ID.
What else can I do?

aayushp wrote:
I've been having the same issue. It was all fine until yesterday when I was searching for updates.
Since when have you been seeing this error message?
Last time I checked for an update was about 2 weeks ago and there were no errors reported. However, today I wanted to update iTunes to version 10.7 and decided to use the standalone installer rather than the SU version. Still, I decided to run the MAS Software Update function in order to ensure that my computer had all its software up-to-date and then I get this message. I don't think that me installing iTunes is to blame. Probably, it could be an internet connection problem on Apple's end I am still submitting a bug report to Apple.
Now one question, who is your ISP (internet service provider)? In my case I have Comcast and I am in Florida.
Thanks for your reply!

I can't get the mac app store. There's no software update availiable and it seems i can't upgrade to Mac OS X Lion without that.

There's no mac app store availiable to download for me.
I want to upgrade to Mac OS X Lion, but without that mac app store it seems to be impossible.
I did all software updates but never got that mac app store. So what can I do now?

THis is because you have two OS X upgrade steps. First, you need to upgrade to Snow Leopard ($29 us, disk only, no download).
Once you've upgraded to Snow Leopard, and run Software Update to get to 10.6.8 then you'll have the Mac App Store and can take the second OS X upgrade step to Lion 10.7.2.

How do I get Mac App Store on my computer? I have 10.5.8 OS. If I need to upgrade first how do I do that? It says that my software is updated.

How do I get Mac App Store on my iMac? I have 10.5.8 OS. If I need to upgrade first how do I do that? It says that my software is updated.

And once you get Mac OS X 10.6 installed, update it to at least 10.6.6 which was the first version to include the Mac App Store (the latest version is 10.6.8). The DVD you get will almost certainly be only 10.6.3. You can update from 10.6.3 to 10.6.8 via Software Update, or you can download a standalone Combo updater (Support tab above, then Downloads).
Regards.

Where do I input my code for redeeming free copy of Mountain Lion? I have received it (with this secure pdf file) but in Mac App Store see only function "Buy". Where do I input this code to get my free copy?

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