Where do I obtain a "Response Code" to a install a newer version of Adobe Acrobat

I was using Abobe Acrobat 5.0 on a computer that suffered a melt-down to the HD. I purchased a new computer and also an upgtrade (6.0) to my registered version 5 of Adobe Acrobat. On trying to install the 6.0 version, I was first told that the new upgrader required a pre-existing version of Acrobat (original discs are lost) or a Response Code from Adobe. I called (twice)  800-833-6687 and was told someone would call back (in 3-6 minutes) -- it has been 1 hour past the 2nd call. Can I ask this question to someon at Adobe to receive this Response Code?

Nokaoi you will want to work with our support team to obtain a response code.  You can contact our chat support at http://adobe.ly/yxj0t6.
Please be aware that it is unlikely Acrobat 6 will install properly on anything later than Windows XP.  If you are using Windows Vista or later then your best course would be to purchase Acrobat XI.

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