Where do we post issues about bad apple customer support

where do we post issues about bad apple customer support?

Well, these are user-to-user forums. I'm not sure that posting complaints about Apple customer support here would be a) productive (what can we really do?) and b) acceptable under the terms of use, though I'm not sure. My inclination would be to write a letter directly to Apple. Even in this email age, "real" letters seem to command more attention.
Best of luck.

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I purchased an iMac MC309LL/A model A1311 21.5" All in one computer. I purchased it 8/28/11 and about 2 months ago it started powering down. I called for support and a Apple Customer Support, I did what they said and now it wont turn on at all.

I purchased an iMac MC 309LL/A model A1311 21.5" All in one computer on 8/28/11. The computer stated to shut down on me every once in a while when I was working on it. I called Apple customer support and a rep walked me through deleting all of my cache files saying it was the prooblem. She then had me do a re-install with the installation disc. After doing that she said to turn my computer off then back on and the computer would want to run some updates an to let them run. I was told to call back if there were anymore problems. The computer turned on for a couple minutes then shut down again and won't turn back on at all now. I took it to the Apple store and they told me it was the main board that delivers power to the computer and it whoulld cost about $550 to replace. I have had this computer for 1 1/6 year and hardly use it. My tech told me the same thing happened to his. Doesn't this mean the equipment could be faulty?
Who keeps track of how many of these are having the same problem and when should there be a recall. I have always used Dells at work. The one I have is 6 years old and works great. I have Compaq laptop at home that is almost 7 years old. I have never had a problem like this before and I can't believe that I spent$1300 for a computer that crashed after 1 yr 6 months. What's worse is that it is my first major Apple product other than my iPod Shuffle.

Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis.

MBP 17" A1189 battery fail – please help access Apple Customer Support?

Seven Steps to a “Help Me, Please?” Plea for Assistance
[1] 2009 – Apple creates global, free-of-change, battery replacement program: ‘MacBook and MacBook Pro Battery Update 1.2’ Exchange and Repair Extension Program – for their design-flawed Apple A1189 battery’s dead-&-bloated failure mode. [kudos, respect due]
A typical design-flawed Apple A1189 battery in dead-&-bloated failure mode – swollen cells crack open the battery’s casing
[2] 2011 – My A1189 battery fails, dead-&-bloated: Apple replace it free-of-change, as per [1], and my MacBook Pro is up-&-running again in no time. [perfect Apple Customer Service, as usual]
[3] 2014 – My A1189 battery fails, dead-&-bloated (and takes down power adapter too): Apple now wants ME to pay THEM for the replacement parts needed to repair the damage caused by THEIR design-flawed A1189 battery failure to MY Macbook Pro!
Erm... surely some mistake? I think NOT: intolerable Apple[don’t]Care injustice is intolerable – “So, we bust your computer, eh? Fuggedabahdid! You give us money, we fix your computer, capiche?”
[4] Wed 28 May – My ‘Apple UK Complaint’ is tasked to Apple employee.
[5] Fri 06 Jun – After 12 emails over 9 days, our complaint resolution progress STILL EQUALS ZERO –
[6] Sat 07 Jun – ‘Help Me, Please?’ shout out goes out to the Apple Support community.
Many thanks in advance for your assistance,
Dalinian
[Loyal 6-Macs-over-21-years Apple customer, pining for the days of perfect Apple Customer Support]
<Personal Information Edited By Host>

Hi Melophage,
Happy, Happy Day! With only the opposite of help from Apple Inc., and in reality thanks to the assistance and encouragement of my BFF IRL and your good self, my grand old MacBook Pro Kallisti has risen from Hades once again, and sprung back to life – and this reply is coming at you from her very own keyboard and net connection.
My non-Apple replacement battery and a second-hand power adapter from TheBookYard.com in Liverpool arrived on Tuesday, and with the swapping in of an unblown 3A fuse, all is as well again as it was before Apple’s design-flawed A1189 battery killed Kallisti for the second time.
What I’ve neglected to mention so far is that in early 2014, the screen began to fail intermittently, then with increasing frequency, until only via a DVI-HTML cable to my 50-inch TV could I see what I was doing at all. Yesterday the screen was working again initially, but only for a couple of hours, before failing to black again.
Seems this is yet another well-known and well-documented fault with all the MacBook Pros that use the NVIDIA GeForce 8600M GT graphics processor – see, eg: Apple’s (also prematurely terminated) ‘MacBook Pro: Distorted video or no video issues’ » http://support.apple.com/kb/ts2377 . I’ve a shed load of reading up to do on this issue from all over the web, including what appear to be some possible DIY fixes. I’ll most likely not waste any more time or energy on expecting Apple to take any responsibility for yet another well-known and well-documented fault with their MacBook Pro, since I find their naked contempt policy for Mac owners who fail to buy a shiny new Mac when the old one breaks down to be utterly revolting (not to mention environmentally unethical and unnecessarily destructive).
Re: you yourself being of the Yanqui petite bourgeois persuasion – on the two occasions I’ve been fortunate enough to visit the USA, I’ve been genuinely impressed by the admirable attributes of the Americans I’ve met and stayed with: heartwarmingly generous with their time and attention, welcoming with an effusive hospitality, helpful, friendly, and compassionate. Yet there’s a world of difference between the esteem in which I can hold individual Americans, and the contempt in which I can hold the ruling class social institutions of any country, including especially the USA and my own, the UK: greed-centric corporations, brutally repressive police forces, mass-killing-focussed foreign policy initiatives, etc., &c. Rest assured, from what little I know of you, you’re certainly in my highly esteemed American individuals category.
I don’t know how useful my advice was, since it wasn’t sufficient to convince the store manager at the Regent Street Apple store to provide you with a replacement battery.
I’m pretty sure nothing short of physical torture (which is obviously and repellently obnoxious) would convince that heartless, hard-nosed SoB to break with Apple’s iron cast built-in obsolescence policy – listen up and listen good: your Mac’s so old it’s ‘vintage’, so screw you, buddy – if you ain’t gonna buy a new Mac, or buy from us the parts needed to repair the damage we did to your old Mac with our known-to-be-faulty components, you can can just get the **** out of our shiny, shiny Apple Store, coz respecting your fancy-schmantzy ‘UK statutory consumer rights’ is only gonna put a dent in our bottom line, and getting to be filthy rich off of the likes of youse is what Apple’s really all about these days, capiche? I have GOT TO End This Conversation NOW!
There’s plenty of free web-based help and advice on reporting dodgy traders like Apple to the Trading Standards authority, and pursuing reparations from such lawbreakers through the small claims track in the civil courts. So now I’ve Kallisti back up-&-running again (albeit with a dead screen), on which to document my anti-Apple legal research, I’m taking my time to ensure I’m following due process, and relishing the irony of developing a suitable regulatory/legal punishment for Apple on the very ‘vintage’ flagship MacBook Pro which their offending policy has all but written off as obsolete. Plus, since it turns out its “Super”drive won’t eject a freshly burned DVD-R, I’ve ordered an Ubuntu 14.04 LTS 32-bit DVD to do a fresh unibooting install on my 2001-design backup PC notebook, to add some non-Apple computer robustness to my resources, until such time as I’ve saved up enough for to buy a purpose-built touch screen Ubuntu 14.04 LTS notebook, such as the System76 Darter UltraTouch (» https://system76.com/laptops/model/daru4 ); and that leaves plenty of time ahead to compare the long-term customer support reputations of potential Ubuntu PC manufacturer companies, to ensure that I don’t get taken for a fool by another Apple-like mobster-type corporation.
Time to begin investigating coconutBattery, I think. Many thanks again, Melophage – with zero support from fellow Mac users, I’d most likely have given up and thrown in the towel some time ago, but you’ve helped me to find the self-motivation to persist in perusing a just solution, despite my beginning this process by being sunk in the depths of an episode of severe clinical depression. I must admit, I’d no idea that contending against Yanqui corporate fascism could be so therapeutic!

Help! Received email requesting my Apple ID and Password from Apple Customer Support

I think this is an attempt to steal ID
Dear client,
We inform you that your Apple ID will be expired in less than 48 Hours.
You must perform a verification of your informations the fastest possible, otherwise your ID will be destroyed.
Just click the link below and log in with your Apple ID and password. .
Sincerely,
The Apple Customer Support
Apple Sales International, Hollyhill Industrial Estate, Cork, Ireland.
immatriculation society number : 15719. Number de TVA : IE6554690W.
All Rights Reserved / My Apple ID
<Edited by Host>

It amazes me that in so many cases like this there are significant grammatical and spelling errors, such that no business of note would have failed to correct.

My Macbook Air broke. Please help me, Russian Apple Customer Support don't want help me. I'm in despair.

My Macbook Air broke. Please help me, Russian Apple Customer Support don't want help me. I'm in despair.
Hi, I bought my MacBook Air in your store. In the summer of 2012. My mac is included in the program MacBook Air Flash Storage Drive Replacement Program. I live in Russia. I called the Russian support Apple. They told me to bring mac to an authorized service center. An authorized service center I was told to wait 45 days of the new flash storage drive. It's very long for me. I can `t wait long. I work on a Mac. I do not have another computer. Russian support Аpple does not want to help me. Can you help me? Serial number my MacBook Air : c0*******rvc
<Personal Information Edited by Host>

Leaving you without a computer for 45 days isn't acceptable. Call Apple and ask for a loaner or replacement. Some people have been receiving them.
If you still have no luck, then consider getting a USB 3.0 HDD and installing and running OS X on it until the replacement part is in.

I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

I received and email from Apple Customer Support that my Id has been stolen and that I am to sign into the link provided and update by changing password. I am not certain that the email came from Apple.

It did not come from Apple. Do not click on the link and do not supply your password. It is a scam. You can report the phishing email to Apple here:
Phishing & Other Suspicious Emails
Once you have done so, delete it.
Cheers,
GB

How do i reset my security questions without contacting apple customer support as i forgot them?

How do i reset my security questions without contacting apple customer support as i forgot them?

If you have Rescue Email. If you do not have Rescue Email, you need to call.
http://support.apple.com/kb/ht5312

Does anyone have the # for apple customer support?

does anyone have the # for apple customer support?

1 800 MY APPLE
Nano 4GB black,Moto RAZR V3 black, PSP, all kinds of cases for nano,radio/remote Windows XP <img src="http://i36.photobucket.com/albums/e13/superman5656/s.gif"align="right"</span>

Where is Apple customer support??

So, I am a new Apple customer. I have had a cell phone since 1996, but my first iPhone was purchased 13 months ago, Because all of my friends couldn't shut up about how great the iPhone is and how great Apple is. In my 17 years of owning a cell phone I have only broken my phone three times. Two of those times have been in the last 13 months. The first time was partially my fault, because it slipped out of my hand, fell on the ground and completely broke. I say partially my fault because in the past I have dropped my phone many times, but it has never completely broken (Scratches and cracks maybe, but never completely broken). But I paid for the insurance through AT&T, so I got a new phone. Then, three months later I'm standing at at a counter and somebody bumped into me. My phone dropped about a foot and a half, but it landed face first. This has happened many times before with my android phones, so I thought everything would be fine. However, after I picked it up, I noticed that my screen was completely shattered. (So much for iPhone glass being 30 times stronger than Android screens.)
Now, we get to the meat of my discussion here. I have heard wonderful things about Apple's Genius Bar, so I thought I would go in to talk to somebody to find out why my phone breaks so easily. My first attempt was at the fifth Avenue location in Manhattan. I made my appointment and showed up at the specified time Only to find out that it would be at least 50 minutes before I could see somebody. I'm not sure why appointments are given out if they don't mean anything. Whatever, so after waiting 30 minutes I couldn't wait any longer and left. So, I tried calling the store to find out how much it would cost to replace just the glass, because the LCD touchscreen works just fine. They ask if I have the iPhone 5, to which I say no I have the iPhone 4S. They then proceed to tell me that they can't change just the glass on the 4S, only on 5s and above. So, the woman told me I would have to pay for the entire screen, even though one piece was broken. I still found this hard to believe, so I made a second appointment at the SoHo store for 1pm today. This morning, I tried to change the appointment to an earlier time today, but for some reason the system would not let me save it. So, thinking that not everyone shows up for their appointments I would be able to pick up a canceled appointment, or an empty slot I went to the store early to explain what happened. I got there and explain the situation to somebody and asked if there were any cancellations or open slots. Without even checking her tablet, she said no. I glanced down at her tablet and saw many open slots and asked what about those empty slots? She just looked at me and said I'm filling those now (3 other ppl in line behind me) you'll need to come back at 1 PM. So, now I'm sitting at a Starbucks typing this out on my cracked screen while waiting for 12:45pm so I can head to my 1 PM appointment. As I was leaving a woman came up to ask the Apple lady how much longer she would have to wait, because she had already been waiting 40 minutes. Again, without looking at anything she simply said I'm sure it won't be much longer. So, when I head back over there in about 30 minutes, it looks like I'm going to be waiting at least 40 minutes for my appointment to start. Again, why have appointments id they don't mean anything?
So, the crux of this is where is this great customer service that everyone has been raving about? I understand there maybe being a wait at the fifth Avenue store when it was a nice day and the store was packed. But if they know that store is always busy, why don't they expand the Genius Bar or do something else so you don't have to wait an hour before you get to your actual appointment time? What about the SoHo store? It's raining and the store isn't busy. They really had no cancellations or open slots? Why does the iPhone break so easily? I understand that when you drop things they sometimes break. However, as I mentioned before, I have had a cell phone for 17 years and dropped it many times but it has never broken so easily. Also, why can't Apple replaced just the glass? Why do I have to pay for an entire screen assembly when everything else is working? They can obviously do it since they're starting to do it with the iPhone 5.
The iPhone just seems like it is a really flimsy phone and I'm really not all that impressed with the customer service so far. (Yes, I had a case on my iPhone both times. Hard case with the first breakage and a rubber case with the second breakage). I have 11 months left on my contract with AT&T and I'm seriously thinking about going back to my, compared to the iPhone, unbreakable android phone.
Why should I stick with the iPhone?? Is there someone from Apple on here who can answer my questions? Please let me know. Besides the phone being flimsy, I kinda like it. However, I can't afford to keep fixing screens that break so easily.
I'm heading back to the SoHo Apple Store now, so hopefully I won't have to wait ANOTHER hour before I actually get to speak to somebody.
Ron Bush
<Edited By Host>

I replied to try and find out what help you were looking for from us, your fellow users, and could not suss that out from your very lengthy post. I couldn't find anything but rhetorical questions or questions that no one outside of Apple's engineering teams could answer.
For your own edification, I was asking why the glass screens were so flimsy
They're not, particularly; certainly no more than any other phone with a glass screen. I know of many people who've dropped their iPhones from much higher heights without having any damage caused. That the screen broke when you dropped it is a factor of exactly how it fell and on what and was just bad luck.
and why Apple would create a product which, while it has separate pieces (i.e. glass and LCD), both are soldered together so that even if only one piece is broken, both have to be replaced.
All any of us can tell you is that is the way Apple designed it.
As to my trying to convince you to stay with an iPhone, I really don't care if you do or not. I have no "loyalty" to Apple products as such. I use them when they work for me, and when they don't meet my needs I choose something else. You have the same freedom. Posting a long rant and request for us to convince you of something is just a was of your time and not really appropriate for these forums. If you want someone to try and convince you about anything, I'd suggest you ask that of an Apple sales rep, not in a forum for technical assistance.
If you want help and advice as to your options from we, your fellow users, by all means post, but please avoid the long screeds. They don't help and usually involve questions that we just can't answer. If you want to complain to Apple, use their feedback pages:
http://www.apple.com/feedback

Whenever I try to download the Edge Animate tutorials it says currently having issues ant to contact customer support

Whenever I try to download the Edge Animate tutorials it says currently having issues ant to contact customer support

Hi,
Now sure from where you are downloading edge animate tutorials. Can you please post any link or screenshots?
If it is within browser then..
1. Try in different browser.
2. Clear the browser cache.
Regards,
Devendra

Apple customer support (or lack of it)

I am trying to get my IPod repaired under warranty in the UK. Apple's support on line system says that the warranty is out of date (as it has done on the other 2 occasions when I have had to send the thing back), and to post the proof of purchase. I have done so 3 times over the last 2 months ... and nothing. No reply, no emails, just a note on my support page saying "Awaiting Customer Action". Anyone got a phone number which might get me some attention?
IPod Other OS

i found you a phone number for the uk: go to this site:
http://promo.euro.apple.com/promo/mayihelpyou/uk/?&store_type=cons
welcome to apple discussions!
ben

Fake apple customer support

recently i received a e-mail with this content : " Dear Apple Customer, To get back into your apple account, you'll need to confirm your account . It's easy: Click the link below to open a secure browser window. Confirm that you're the owner of the account and then follow the instructions. . Update Now > Before log in your account will be Confirmed, let us know right away. Reporting it is important because it helps us prevent fraudsters from stealing your information. Yours sincerely, apple . "... when i try to open it the google chrome says that this is a phishing web site...I want to know what the problem is and i also want to let you know that i have lost my iphone 2 months before so maybe its kinda connected

There probably isn't a problem; forward the email to [email protected] and then delete it. On the off chance there is, type in the address to Apple's site manually instead of following the link.
(98463)

TS1368 Phone number for apple customer support. Found it earlier today and now can't find it

Was working with a person at Apple & needed to call him back. Must have left the note with the phone number on my desk. Does anyone know it?

Since nobody here has a clue what part of the world you live in, and since Apple has support all over the world .... Look here for the phone number. All of the support numbers worldwide are listed here.
http://support.apple.com/kb/HE57
if you are in the U.S.
United States
Start your support request online and we'll connect you to an expert.
1-800-275-2273
iPhone: 1-800-MY-IPHONE (1-800-694-7466)
Apple Rebates: 1-877-4-APL-PROMO (1-877-427-5776)
Education Customers: 1-800-800-2775 (support), 1-800-780-5009 (sales)
Enterprise: 1-866-752-7753
If you have a hearing or vision impairment, call 1-877-204-3930 for direct access to Apple representatives who are trained in providing support using accessibility services.

Where can I learn more about multiple Apple IDs when I have multiple Apple computers?

I have both an iMac and a Macbook Pro. However, I can only locate one Apple ID and that is for my Macbook Pro. How do I locate my Apple ID for my iMac.?

my iMac is not associated with my Apple ID
Have you gone here and checked if all of your machines are listed here (and if not, simply add whatever is missing):
https://daw.apple.com/cgi-bin/WebObjects/DSAuthWeb.woa/wa/classicLogin?appIdKey= 58ef9db8ff4d201409e7270a68e4408ae1678e1618204c476572a1b5e5fb3518&path&language=U S-EN
Also, what's important is when you check into the app store: can you purchase/download anything using your Apple ID on either of your Macs?

I received email purporting to be from Apple customer support about my account. Is this spam?

I have received emails about my account. I am suspicious. Are they spam?

I am not an expert on spam but I got the same email yesterday and today. It appears to be spam to me and when I am suspicious I never click on any links in the email. Just go to the apple website in your browser and sign in as usual and check but never click on any links in emails to be safe. I seriously doubt that Apple would send out emails showing multiple addresses which is why I think it is spam. That is my 2 cents worth.

Where do we post issues about bad apple customer support

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