Where else can I go for answers to my CS production Premium questions?

I have not gotten any replies to my questions. Where else can i go to get answers to my Creative Suits Production Premium questions so I can use my program? I keep getting error messages when importing video and cannot even begin.

That's an invalid resolution. Adobe products only support standardized resolutions as they are commonly used in video production, well, at least in Premiere. This has something to do with hardware acceleration features for realtime playback. You should be able to open the file in After Effects, though. If that still doesn't work, you may have to run it through a conversion tool like Handbrake. To avoid such issues in the future, you should set your preferences on teh phone to a standard resolution like 640x480, 360x480 or 720x1280 pixels. It may look squished on the phone, but will be much better for later video processing. Also use plain MP4/ H.264 files, not MOV if possible.
Mylenium

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Where else can I go for answers to my CS production Premium questions?

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