Where has my combo drive gone?

I've just got my iBook G4 back from the workshop (getting a new logic board fitted...don't get me started). Today I popped a DVD in the slot and nothing happened. It went in fine but failed to load and wouldn't eject.
I went through the usual emergency ejection procedures; restart holding trackpad button down and firmware eject but no joy. Then I checked the System Profiler and found the combo drive wasn't listed.
So before I shout at the engineer is there a simple fix, have I overlooked something? I would contact Apple's technical helpline but they have been unable to resolve a single issue for me since they relocated.
iBook 12" G4 Mac OS X (10.4.7)

i would give them a shout, it sounds like it is not plugged in all the way. Thats all i can think of.
TheMacGuy12

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