Where is 64-bit version of reset ulitity?

Bought a used - but in working condition iPod Shuffle 2nd Gen. 
Tried to charge/sync it and got a dialog box - not recognized by iTunes.
Not showing up under Devices in iTunes.
Directed me to iPod reset ut ility setup, which will not dowload - its for 32-bit v windows. 
Where is 64-bit version of reset ulitity?
Thanks to anyone out there than can help me.
ps;  I have done this before with my current iPod suffle 2nd generation, so I know how to sync/reset/charge etc.
Not a newbie.

There is no 64-bit Windows version of the utility.  This utility is only for the 1st and 2nd gen iPod shuffle (for use when a Restore using iTunes is not possible), and no other iPod models, so a 64-bit Windows version was not needed when these older shuffles were being sold.
It sounds like the computer sees the shuffle as connected, because you get that error message.  Also, I assume your other 2nd gen shuffle works properly using the SAME docking cable and USB port on the computer, with the same Windows and iTunes installation.
This Apple document provides advice, when the computer sees the iPod but not iTunes.
http://support.apple.com/kb/TS1363
If you can get the iPod to appear as a storage device in Windows, another thing you can try is to reformat it using Windows.  shuffle's use FAT32 as the format type, so you can select that option.  Also, choose to do a full format, not a "quick" format.  This will erase the iPod. 
Then, run iTunes.  Hopefully, iTunes recognizes the shuffle and prompts you to do a Restore, which will re-erase it, install its software, and set it to default settings.

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