Where is a link to the Premiere Pro CC 2014.1 (8.1) update? - Can I get help with the ticktime.cpp-290 error?

Question

Ola to precisando do premiere versao 8.1 caravan consegue o link?
Message was edited by: Kevin Monahan
Reason: needed better title

Answer 1

Hi Kevin,
I posted about the same problem (TickTime.cpp-290 error) in another thread, but since you're asking here specific questions to resolve it, I'm answering it here.
Re: Debug Event: [...\ ...\src\TickTime.cpp-290]
What were you doing when this error started to occur?
          Nothing special I remember. The only thing I do recall, is:
          I was working with Premiere Pro (where the main project is), After Effects but rendering some PNG sequence, and Adobe Media Encoder. I sent from AE to AME a project to render. Configured 2 outputs (PNG & MP4). The same way I sent from PP a project to render and one error occured. Unfortunately I didn't write down the error, but it was like a path C://AME_64/something. But the AME queue updated and everything seemed OK. I close AME to be sure that the error wouldn't be the source of future error during rendering, and relaunched it. And at that time I couldn't open it. I got the error "Adobe Media Encoder has encountered an unexpected error and cannot continue". The only way I found to resolve this is to remove the directory /Users/%USERNAME%/My Documents/Adobe/Adobe Media Encoder/8.0/". The problem seems to appear when I save the queue. And since that time, Premiere do the TickTime.cpp-290 error.
          Another thing I noticed, don't know if it was there before, is, the AEP file in AME queue setttings displayed framerate as "25 / 29.97 / 30 / ...", a 2 digits number for the framerate. But suddenly (I thought first it was because of the Premiere Pro file being added to the queue, but no because it appended after without it), it was displayed as "25 000 / 29 970 / 30 000", a 5 digit number.
          After that, the TickTime.cpp-290 appeared. Sometimes when opening project, sometimes and resetting or changing the workspace (because it was messed up), sometimes when closing.
Do you have iCloud installed?
          No.
Is this a Premiere Pro CC 2014.0 or Premiere Pro CC 2014.1 project that was updated to Premiere Pro CC 2014.2? If so:
          It started long time ago a draft in CS6, but since I reopen the project, I saved new versions in Premiere Pro CC 2014.2 (not sure if I have other version like 2014.1 or 2014.0). Is there a way to know which 2014 version are my files? If I look into the XML I only saw Version="28"
Do you have a copy that can be opened in an earlier version?
              An old draft version in CS6. But that version has footage in different framerate and not all be interpreted at the timeline framerate.
Do you get the same error in that earlier version?
               No error here, the file opens properly.
              Additional info: I tried to open the 2014.2 file on another computer (where PP 2014.2 is installed) and same problem (this computer is on Win7 64-bit)
Did you use any unusual footage types in your project?
     I used MOV (Animation), MP4 (H264), and PNG sequence. The framerates of the footages are 24,25,30 and 60fps (but everything has been interpreted in 30fps)
If you remove them, do you still get an error?
              When I had the error, but not when I open the project file, I resave the file removing anything not interpreted in 30fps (because at that time I still had footage interpreted in their original framerate). I was able to work for some time, but now I can't open it anymore despite that.
Was the fps interpretation changed in any of the clips?
     Since the error appeared, and because I saw in another thread that it could be related to footage of different framerate, my timeline is now in 30fps and all the footage have been interpreted in 30fps. Footage are MP4, MOV, PNG sequence in 24, 25, 30 & 60fps.
If so, restore them to their original fps and see if you still get the error.
              Unfortunately, since I can't open the project anymore, I can't test that.
Did you use Warp Stabilizer?
          No.
Do you have any browser plug-ins?
          What do you call browser plug-in in Premiere?
Are there any third party plug-ins used?
          I have Magic Bullet Looks 2, and I'm using it on this project.
If so, remove the effect from those clips and see if it improves the situation.
              Unfortunately, since I can't open the project anymore, I can't test that.
Some additional infos on my computer.
I use Windows 8.1 (64-bit),  all Adobe softwares installed have the last update (for video apps, it's 2014.2)
The language settings are configured in French, but Windows and CC apps are in English.
If needed the 2014.2 project file is here:
https://dl.dropboxusercontent.com/u/68413846/showreel19_30fps.prproj
Thanks in advance to help us to resolve this weird bug.
Christophe.