Where is apple's leadership

After apple knows they have disappointed their most loyal customers (again) will they maybe send out a message to let us know that they know they screwed up and inform us as to what they are doing to satisfy their base.

i would want to know where customer relations is...
EDIT
oh wait instead of posting a sticky, or something on the website. they are dedicating labor to picking up phones...
good idea, tell one person at a time.
Message was edited by: akaSchiffy

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Where is apple's leadership

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