Where is apple support for iCloud.  All online help asks for hardware number.  iCloud does NOT have a hardwdare number

Are there live people to help with iCloud?  Or is Apple too cheap to have phone support or iClouds after taking your money on a product that does not do as promised: play music you put on the cloud should be accessed across several devices.  Nada on iPhone, nada on brand new PC with Windows 7.  Nada to any Apple support unless I pay more money.
Used to buy exclusive Apple products.  Won't any more and I know why lots of others won't now.  Expensive and difficult to get real, live help once money is spend.  Before you put down money, Apple is ALL sales:  we'll help you, there is lots of Apple Support, we have Geniuses that will teach you, blah, blah, blah.

Agreed... we can only hope that they're using happily pounding away numbers on that on-screen keyboard

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