Where is my ipod nano replacement?  Repair status has been 'pending replacement' since 24 December.

I can't seem to find an appropriate contact point on the apple website - just refers me back to the repair status page!

you can try to use express lane! https://expresslane.apple.com/GetproductgroupList.do;jsessionid=1G74PnDLLk7knh4t phCs1ZTwBF2QSyyf12bkT1jNyBScKPcGJtvG!-540581664

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  • Since the new software update I am no longer able to syn my itunes playlist to my ipod nano.  Everything that has been put online since Nov 2014 is not helping, any suggestions?

    iTunes latest update has now stopped my ability to sync a specified playlist from my iTunes library to my ipod nano.
    All suggestions on line since Novemeber 2014 have not seemed similar to my nano - it is 16gb and very old, not sure what generation.
    The screen on this one is long an rectangle and not a touch screen.  A round disk that you run your thumb around has e menu, forward, backward and play/stop button, hope this helps you know which one I am referring to.
    Also any iTunes help for my device so far has not addressed and update and how to now use my device.

    Okay - let's cut to the chase...
    If the Menu Bar (File, Edit... Help) shown in my screenshot below is not visible, use CTRL+B to display it. Then click on Help/Check for Updates. If one is available, you will be able to select it at this time.
    Note the item at the bottom of the list; About iTunes. Selecting that will show you which version of iTunes you are using.
    An alternative method to display the Menu Bar is click on the box in the top left of your iTunes window...

  • Hallo ladies and gentleman, my iPod nano (6 Gen.) has been stolen, is there any chance to find it, in case it is connected with a computer?t

    Hallo ladies and gentleman, my iPod nano (6. Gen.) has been stolen, is there any chance to find it, in case it is connected with a computer?
    serial number is: DC*******DW6
    <Edited By Host>

    call them, tell them you NEED a new battery installed, and they need to tell you when they can do it.  That is their job to help you! Give pushback if necessary.

  • Could we have an Update on the iPod Nano Replacement program for all UK users perspective...

    Sorry I have excluded everyone else on this topic, but I can't seem to fathem whats going on? NO ONE I know seems to have recieved their replacement iPod Nano's and are stuck at stage 3 in the repair status 'Product Replacement Pending'. Are we going to get 6th Gen. Nano's? Or are we different from the US and Canada and will be given our original/refurbished/new Nano's back? Mine has been stood still since 22nd November, when Apple recieved my iPod
    Please could someone provide information with an update...

    Its the same with me here im affraid :L
    sevice was requested on the 16th nov
    Step 1 Request
    13 December 2011: Product received
    Step 2 Service
    13 December 2011: Issue identified
    Step 3 Return
    13 December 2011: Product replacement pending
    Im am begining to wonder if we will get are 1st gen ipods back :/ because i really want a 6th gen

  • My new iPod nano replacement isn't syncing with all my songs...

    Like the title say, my new iPod nano replacement isn't syncing with a number of my songs. They aparently aren't the correct format, however they range from imported CDs to purchased music from iTunes... They all appear to be the same 'kind'. Infact, it looks like none of my library has synced. What could be causing this? (The library worked on two different iPod touchs and the 1st gen iPod nano)
         Thanks guys!
    -- I had an idea shortly after posting this to restore it to factory settings... It seems to have fixed it.

    Theis is the iPod touch forum. I requested moderator move your post to the Nano forum.
    BTW, my 7G Nano synces fine with my WIn 8 PC.

  • IPod nano 1st refused iPod nano Replacement Program because not boot to normal screen.

    I am not strong in english.
    I have iPod nano 1st and problem with battery broken. batterry in iPod make my iPod cover glass broken.
    I claim to icare in chiang mai (Authorized Service Provider in Chiang Mai Thailand) but refuse because iPod can't boot to normal screen.
    iPod nano Replacement Program must boot normaly.
    I try to call 001800 4412904 (apple support) can't call no signal everytime,

    Thanks!

  • Has anyone got there iPod nano replacement

    Has anyone got there iPod nano replacement and is it a 6th gen or a referbed 1st gen? my replacement has be stuck on step 3 for about a week Pictures would be nice, Thanks

    Im not complaining really I just really want to know what ipod i will get

  • IPod Nano Replacement UK Shipping?

    Hey guys, new to this forum / community,
    I was enquiring about my iPod Nano replacement, I shipped it on the 3rd so a Saturday by Royal Mail UK and I havent got a response yet, its been 4 business days and Im quite scared wonder if its been lost through the post. if it has been lost through post and I have proof of postage how would I go claiming it?
    but anyway How long does the shipping take from Royal Mail to their HQ (Your personal experience)
    Thanks

    Wouldn't worry. Apple have been overwhelmed by people sending in their nano's and they are behind schedule.
    I have been waiting for my box to arrive for about 3 weeks now!

  • I didn't receive my return box from Apple for the iPod Nano replacement as promised within 2 working days, did anyone else?

    I didn't receive my return box from Apple for the iPod Nano replacement as promised within 2 working days, did anyone else?

    UPDATE. Just spoke with an AppleCare representative, Apple has been inundated with requests for these iPod Nano replacements.  They have fallen behind with sending out the return boxes in the 2 days they promised.  I was told to wait an additional 2 days.  She also said they were very surprised so many people still have their 1st generation nanos...
    We have been an Apple family for years and trust they will do the right thing, they have always surprised us with their professional customer service and expect this situation to be the same.

  • I accidently gave the wrong address for the ipod nano replacement is there any way i can change it?

    I accidently gave the wrong address for the ipod nano replacement is there any way i can change it?

    The passcode is set on your phone, not by Apple.
    If you're in the US, check craigslist for people who fix screens.   Here in NY they go for about $80 and they come right to our office and do on the spot.

  • Good afternoon, I would like some information I have an ipod nano 6th generation and has the same one-year warranty is only 2 months of use, and it fell down and broke the glass of the display, I called technical assistance in Brazil and informed me that

    Good afternoon, I would like some information I have an ipod nano 6th generation and has the same one-year warranty is only 2 months of use, and it fell down and broke the glass of the display, I called technical assistance in Brazil and informed me that Brazil has no repair services for Apple, which was the basis of its price change in the exchange is not worth half the value of the product.
    I wonder how I do to change this device without the expense of 50% for the same product is in warranty?
    Thanks in advance.

    yes agree, plus a multinational seeing a product and has no technical assistance to do the maintenance then it's no use I buy a new product if it is damaged I will always be because it has no prejudice in this maintenance.
    sorry but even more products coming from China to Brazil in technical assistance.

  • IPod Nano 5G (16 Gig) has frozen on the Reset Settings Screen

    My iPod Nano 5G (16 Gig) has frozen on the Reset Settings Screen after I tried holding the middle button to re-set. I was doing this as a result of the backlight timer not responding. I'm really worried now, even if I plug into an official Apple external USB outlet or my PC nothing is happening - it's just stuck on that screen. Has been like this for about 4 hours now. And iTunes is saying it doesn't recognise the Nano and its not showing as an external drive on my PC.
    Though this was bought for my from HMV at Xmas would I still be able to take the Nano to the Apple store as a last resort? Any help would be great, thanks.

    Hi I tried this from: Zolved.com +Toggle the Hold switch to on, then back to off (none of the red is showing).+
    +Press and hold down the Menu and Select buttons for 10 seconds (until you see the Apple logo) as shown in the picture.+ And it appears to have worked, so am guessing this is the standard way of re-setting the Nano? Thanks

  • I just got a ipod nano 6th gen, and ive been using it for 2 days, and it seems that the battery just lasts about half a day, on playing 1 to 3 songs in intervals of 1-2 hours. Whats wrong with my ipod?

    I just got a ipod nano 6th gen, and ive been using it for 2 days, and it seems that the battery just lasts about half a day, on playing 1 to 3 songs in intervals of 1-2 hours. Whats wrong with my ipod?

    Your nano would really have nothing to do with it at that point. It is really something between iTunes and whatever server out there on the internet that it is trying to connect to for the update.
    Try posting this one in the iTunes forum, they might have a solution for you.
    i

  • My Ipod Nano (6th gen.) has gone white but I can barely still see the icons but not letters, what do I do?

    My Ipod Nano (6th gen.) has gone white but I can barely still see the icons but not letters, what do I do?

    Bring it to an Apple Store. That happened to my iPhone as well before it died. My nano wouldn't turn on so I brought it to an apple store and they gave me a new one

  • We have about 5 devices in our family.  My daughter's and mine don't work anymore, ostensibly because we have "too many". It has been so long since I loaded them in, I don't remember how I registered them.  What can I do to reactivate IPOD, SHUFFLE, ETC.

    We have about five devices in our family which have been deactivated.  It has been so long since I registered them -years- and I don't recall  how I did it.  For instance, my daughter's IPod from when she was young doesn't work and neither does her IPod Nano.  She can't get any of her music.  My Shuffle doesn't work.  I am embarrassed that I feel like having Apple products is too complicated for me.  I can barely get through all the levels of logging in, let alone how to make the devices work again.  Somewhere along the way I seem to remember getting a message that we had too many devices on our account.  Which account?  I have given up on this so many times and now it is years later and I am trying again.  How can I get some meaningful customer service to use the products and music I bought and paid for?

    I think in previous incarnations, people would have jumped all over you for your approach, but the Lion operating has generated decidely mixed or even negative reviews from users. So no one seems to disagree with you. I think many folks are simply staying with 10.6 and waiting to see if OS 10.8 is better than 10.7.  I've mostly avoided upgrading OS's, or when I do I jump over one version completely because I've waited long enough that I'm two versions behind. 
    Here are the things that will/would motivate me to update the OS:
    * incompatibility with MS-Office (I'm not a MS-Office fan but I do need to use it)
    * incompatibility with flash or other tools needed to view modern web content (this might be a while as I am still using several different Macs, the oldest being a 2005 PPC iMac with 10.5.8 and an fairly old/outdated flash, but it seems to still do ok with most web content). Our 2008 Intel Core 2 Duo iMac runs 10.6.8 and can do just about anything we need -- like you, I decided not to go to Lion because it didn't look like much of an improvement.
    * incompatibility with various commercial software, such as TurboTax, or with web sites I use to manage financial accounts and such things
    We got my daughter a new Macbook Air just before she started college, and Lion plus a new Macbook Air model came out a month later. I am glad now about it actually, I think some of the Lion "issues" would have annoyed her greatly (especially the odd dropping of wireless access points under Lion, everyone is on wireless at colleges now). I'm hoping that the 10.8 OS will be better than Lion. We had (probably still have) a certificate for a free Lion upgrade but we decided not to use it.

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