Where is my purchased app?

iTunes 10, Windows 7 x64. I just purchased an application through the iTunes store and when I click on Store > Check for available downloads I'm informed that all purchases for my account have been downloaded but I cannot find the app in iTunes on my system. When I go to the iTunes store, the amount of money I have in my account has been reduced by the price of the app. Where is the app?

Go through the purchase process of the missing app again. If it was indeed correctly registered as a sale, when you get to the end it will tell you that you've already purchased it and allow you to download it again without extra charge.
If it still won't download, contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your situation to them.
Regards.

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