Where is my Serial Number?

I purchased the Student/Teacher (education) version of Adobe Acrobat X.  Within the box you get a product number that has to be put in when you install.  The next thing that is supposed to happen is Adobe sends you your serial number.  I've called and used their live person assistance to help me.  Supposedly it takes a day or two to get the serial number.  It's now been 3 days.  I'm getting tired of that dadblamed window popping up and asking me for a serial number or to keep using the program as a trial version.
Is there any other way to get the serial number rather than waiting on my laurels and hoping it will get sent to me?  (Yes...I've checked my junk mail folder and other areas the make sure it didn't get hidden anywhere).
This will be my last time ordering.  Somebody mentioned pirating earlier.  Now I see why everybody is doing it.  I make an honest purchase and can't fully use my own software!

Also... I work at a University so bought CS5 MC a bit over a year ago
When the physical product arrived, I sent an email to the address on a form inside the box... with
1 - the product code included inside the box
2 - a JPG of my ID Badge to prove I was Education
As I remember, it took "about" a day (may have been a bit over 24 hours) for a reply with my serial number
The reply time WILL be variable, since a real person must look at what you send (especially the proof of status) so during a high volume period (such as the start of a new school year... or holiday gift buying) it will take longer to receive a reply
A Possible email address for feedback [email protected] if you don't receive a reply after 2-3 days

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