Where is support chat?
Previously I have accessed support chat from Partner Portal, now there is no option to chat.
There is a KB , Ask and mangae tickets, the Chat is not displaying and it is almost 1100am AEST?
The yet another new support intercae is an improvement on past renditions, apart from this.
Please advise where the chat is located, thanks
Hi Vlad
While the layout of this new support area is clean and pretty and is an improvement on some previous incarnations, what is fundamentally missing is
When is chat normally available ( core Times and corresponding time zones )
Ideally a queue time estimate, eg. either today there was noone signed in as support or they were flooded, either way as an end user I want to know when to return, I had no idea what might be available and when, made worse becuase it is necessary to login to reach the chat button if it is available - I don't want to have to login / log out just to see emtpy space, if there is an indicator of core availabiility times great and approx time to return - but make it time zone friendly so we don't need to go to time converter to calc, feed some relevent information about chat availability not just cute appearing button when someone is home.
It seems this issue has gone full circle on an old chat access method and display, this lack of button was an old issue that caused confusion and frustration, how is it that we return to cracked wheels in this manner?
Hope this helps, Pete
Similar Messages
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how do i find the apple support chat... where i type my question to a live apple support person and she types back to me live. thank you sandra
No such place.
Online you can try the Express Lane.
Otherwise you have telephone support with Applecare or these (user-to-user) forums. -
Why am I now waiting in queue over an hour...no...two hours for support chat?
Since this last CC desktop client update, CC decided it needed to sync all 7k+ of my files in my CC folder, crashing once in process, and creating a multitude of Acrobat Distiller errors, much as it has been doing for more than the past year. I figured I'd try to ask support chat about this. I'd also like to inquire as to whether I can expect my CC folder location to be moved from my data drive back to my system SSD on my desktop, as happened with the last CC desktop update, and if there is any way to avoid this from happening.
That was about an hour and 30 minutes ago. As I was waiting I rediscovered this thread: Adobe Support Availability Questions and Feedback . Funny, as it outlines issues with chat support and offers suggestions that could greatly lower queue times during off hours, as I'm currently experiencing, but it received zero replies. I also received zero replies in these forums to a thread I bumped asking why the Adobe Shape app is sometimes not uploading to CC and what to do when that happens. It seems at least two other people have run into the same issue. That thread was started two months ago and has so far received zero response: Adobe shape only partially uploading to the cloud I didn't start this thread, just had the same issue as the originator.
Coming up on an hour and 40 minutes now, and if I get through, I'll probably be told they cannot offer any support for troubleshooting the CC desktop app. Ironic that, seeing as I first reported very similar issues back in December of 2013, dealt with it for months, even installing logging versions of the CC software, and some issues still remain unresolved.
Yes, I'm whining. I am paying $50/month for CC, and I'm reaching the point where I'm believing support is largely non-functional. I dread contacting support at this point, whether phone or chat. It is a large time and attention sink, that much more often than not, does not seem to solve the issue(s), many times for days, weeks, months, sometimes even years. I used to have much more hope for these forums, but as of late, my last two questions, as detailed above, received no responses in over a month.
Beginning to approach 2 hours in the chat queue. Need to get to bed. It is really frustrating that Adobe seems to be developing the support strategy of a monopoly, "Why bother, who else are they going to move to?". This seems to me to be the case, growing the number of clients, and not bothering to grow support at the same rate. How else does one explain a chat queue that used used to take 30 minutes, a month ago it took an hour, and tonight is taking two hours with no response, or that my questions on these forums used to receive an almost immediate response here, and now they languish with no replies, even when they are not whining, but legitimate technical questions, and yes, the legitimate technical questions came before the whining. Time to de-queue, after waiting for two hours, and go to bed.Once you do get things working... Hardware crashes or virus infections happen, so you should buy software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new install or major program addition makes it easy to go back a step if something doesn't work
This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer won't work due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware)
The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm
Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may restore the image to a brand new drive in case of a crash, and not have to re-install anything
Please note that I own no part of Image, and I don't get a referral fee (that is just a plain web link) but I use the program and it has saved me a LOT of trouble when I had a hard drive die... and I was able to restore everything and not have to re-install or re-activate a single program, from Windows on up -
once i chat an apple expert to resolve my issue. but now i am unable to find the place on apple website from where i start chat.kindle tell me from where i can find that chat section..
This is one route. Apple - Support - Contact Apple Support But I am wondering if your previous chat was within the 90 days allowed in the guarantee period ... a different situation entirely to what you now want. Why not Google Kindle to see if your interests appear there.
-
so, it's been 3 weeks that i try to start a support chat for my macbook but every bloody time it tells me that the chat is not working to try again in a few minutes.
my serial has apple care til sep 2016 so it's plenty of time left for me to use the support.
I need to find out why i have 100gb of data in "others" i checked the size of my docs folders and there is a total of 250gb accountable for, this extra 100gb i dont know where it's stored!
does Anyone know what could cause this problem with the chat?
ThanksOS X 10. 7 Lion / 10.8 Mountain Lion / 10.9 Mavericks
About “Other”:
http://support.apple.com/kb/HT6047
Try these tips.
Go step by step and test.
1. Start up in Safe Mode.
http://support.apple.com/kb/PH11212
2. Empty Trash.
http://support.apple.com/kb/PH10677
http://support.apple.com/kb/PH13806
3. Delete "Recovered Messages", if any.
Hold the option key down and click "Go" menu in the Finder menu bar.
Select "Library" from the dropdown.
Library > Mail > V2 > Mailboxes
Delete "Recovered Messages", if any.
Empty Trash. Restart.
4. Repair Disk and Permissions
Steps 1 through 7
http://support.apple.com/kb/PH5836
5. Disk space / Time Machine ?/ Local Snapshots
Local backups
http://support.apple.com/kb/ht4878
6. Delete old iOS Devices Backup.
iTunes > Preferences > Devices
Highlight the old Backups , press “Delete Backup” and then “OK”.
http://support.apple.com/kb/HT4946?viewlocale=en_US&locale=en_US
7. Re-index Macintosh HD.
System Preferences > Spotlight > Privacy
http://support.apple.com/kb/ht2409 -
Where is the chat/type progress notification in BBM 10? Has it been removed....
When in conversation with someone through BBM with my new Q10, I no longer see the notification that they are typing as in previous versions of BBM. Has it been removed? Thanks.
Mistahman, please don't create duplicate threads on issues you already have on-going threads. Thanks.
http://supportforums.blackberry.com/t5/BBM-for-BlackBerry/Where-is-the-chat-type-progress-notificati...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Help needed! Just want to cancel my year subscription. No answer from support via mail, noone answers when I call, support chat don't work.
Hi there
I'll pass your details to our Russian team and they'll contact you to assist further.
Kind regards
Bev -
How can I get a log of conversation with Apple Support Chat ?
How can I get a log of conversation with Apple Support Chat ? Case ID: 52****250
<Edited By Host>The only way I know of is to copy the entire content of your chat window (while it is still active) and then paste it into a text document (or, if it is short enough to fit the window without scrolling, take a screenshot). Once you terminate the chat, the record is gone (as far as I know).
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I have photo 12--I understand i get 90 days on line support- I am away for weeks at a time. Can the 90 days begin after my first support chat ?
It's 90 days from product activation.
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How do I review a conversation that I had with Apple Support Chat?
Hello. Today I used Apple's Support Chat to clear up some confusion that I had. The staff member I chatted with was extremely helpful and walked me through the steps needed to address my problem. After the chat ended, I was directed to a survey of my experience (which I filled out). I was told that I would be sent a transcript of the chat, but have not yet received one. How long does this usually take?
The staff member provided useful links in the chat, and I was hoping to review it so that I can follow the links to the products I need. Is there a way to look up old chats or request a transcript? I have the case serial number, but when I look it up it does not display the conversation that I had. I thought that after I filled out the survey that it would bring me back to the conversation to look over, but it did not. I created a Support Profile hoping to find the transcript but had no luck. Now I am not sure what to do because I cannot recall all of the steps that were suggested.
Please help! Thank you in advance.
Jocelyn.Hello K Shaffer,
Thank you for posting a reply. I followed your advice and began a new chat with Apple Support, even though it was a bit time consuming. The staff member I spoke with was able to review my old chat and gave me the information I needed from it. She also e-mailed me the transcript of our chat, which the first person I talked to did not do. She said that one can request previous chat transcripts by going here,
http://www.apple.com/privacy/contact/
selecting "privacy issues," and filling out the form. It would probably be faster to chat online with Apple Support like I did, but this is just another way to receive a transcript if you were not e-mailed one or accidentally deleted it.
Thank you for your help!
Jocelyn. -
I was cut off from the support chat and can't get back on re: re-installing PS after uninstalling
I'm using a MacBook Pro (Retina, 15-inch, Mid 2014) and CS 6 from a dvd
Keyboard shortcuts suddenly disappeared and I was unable to reset them.
I held down cmd-opt-shift and started Photoshop. Saw "Delete Photoshop Settings file", released the keys, clicked Yes, and let Photoshop finish loading. Rebooted computer. Still nothing.
I uninstalled PS, tried to to install from dvd and gave me "The serial number you entered is invalid."
Contacted Adobe support chat and Naveen gave me a download link. Still gave me: "The serial number you entered is invalid."
Then firefox crashed. Tried to get back on chat and could not and now my only "recommended option" is Forums. So here I am. Don't think that there's much anyone can do to help as I have uninstalled PS, but hoping to hear from Adobe support...Got back onto chat but have to contact tech support during their PST hours
to deal with keyboard shortcuts problem.
On Mon, Mar 9, 2015 at 6:40 PM, Kartikay_Sharma <[email protected]> -
Where is Support for Windows Update issues for Windows Server?
Where is Support for Windows Update Issues for Windows Server?
Windows Update keeps prompting to install an important update, KB2871690 and continually fails with error code 0x800f922
I ran all the fixes I can find, it still fails.
I also tried the manual install, fails.
Microsoft used to provide no charge support for Windows Update issues. They additionally offer online fixes for other versions of windows, but not server, and I can't find a forum.
I also cannot ignore the update, it continually prompts.
I ran the windowsupdate.diagcab and it continually states it fixes Windows Update error 0x80070057, by resetting windows update data store. It further states it fixes Problems installing recent updates.
But it doesn't. I've run it 50 times, and it says the same thing every time.
So there is no support for windows update, and no support for windowsupdate.diagcab.
What's the deal?I've done the SFC/ SCANNOW and DISM
here is the cbs.log
What are we looking for?
2013-12-04 19:48:19, Info DISM PID=1612 TID=1616 Scratch directory set to 'X:\$WINDOWS.~BT\Windows\TEMP\'. - CDISMManager::put_ScratchDir
2013-12-04 19:48:19, Info DISM PID=1612 TID=1616 DismCore.dll version: 6.2.9200.16384 - CDISMManager::FinalConstruct
2013-12-04 19:48:19, Info DISM PID=1612 TID=1616 Scratch directory set to 'X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360'. -
CDISMManager::put_ScratchDir
2013-12-04 19:48:19, Info DISM PID=1612 TID=1616 Successfully loaded the ImageSession at "X:\$Windows.~BT\sources" - CDISMManager::LoadLocalImageSession
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Failed to get and initialize the PE Provider. Continuing by assuming
that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Manager: PID=1612 TID=1616 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM.EXE:
2013-12-04 19:48:20, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2013-12-04 19:48:20, Info DISM DISM.EXE:
2013-12-04 19:48:20, Info DISM DISM.EXE: Host machine information: OS Version=6.2.9200, Running architecture=amd64, Number of processors=4
2013-12-04 19:48:20, Info DISM DISM.EXE: Dism.exe version: 6.2.9200.16384
2013-12-04 19:48:20, Info DISM DISM.EXE: Executing command line: X:\$Windows.~BT\sources\dism.exe /logpath:X:\$Windows.~BT\sources\Panther\cbs.log
/scratchdir:X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360 /image:X:\ /is-serviceable
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\FolderProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Connecting to the provider located at X:\$Windows.~BT\sources\FolderProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\WimProvider.dll -
CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Warning DISM DISM Provider Store: PID=1612 TID=1616 Failed to Load the provider: X:\$Windows.~BT\sources\WimProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\VHDProvider.dll -
CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Warning DISM DISM Provider Store: PID=1612 TID=1616 Failed to Load the provider: X:\$Windows.~BT\sources\VHDProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\ImagingProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Warning DISM DISM Provider Store: PID=1612 TID=1616 Failed to Load the provider: X:\$Windows.~BT\sources\ImagingProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Loading Provider from location X:\$Windows.~BT\sources\CompatProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Connecting to the provider located at X:\$Windows.~BT\sources\CompatProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:20, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2013-12-04 19:48:20, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2013-12-04 19:48:20, Info DISM DISM.EXE: Attempting to add the commands from provider: FolderManager
2013-12-04 19:48:20, Info DISM DISM.EXE: Attempting to add the commands from provider: Compatibility Manager
2013-12-04 19:48:20, Info DISM DISM.EXE: Succesfully registered commands for the provider: Compatibility Manager.
2013-12-04 19:48:20, Warning DISM DISM.EXE: Failed to load WimManager. Try running from the Deployment Tools Command Prompt. If the issue persists, ensure that wimgapi.dll
and wimserv.exe are up to date.
2013-12-04 19:48:20, Warning DISM DISM.EXE: Failed to add any commands.
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1612 TID=1616 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
2013-12-04 19:48:20, Info DISM DISM Manager: PID=1612 TID=1616 physical location path: X:\ - CDISMManager::CreateImageSession
2013-12-04 19:48:20, Info DISM DISM Manager: PID=1612 TID=1616 Copying DISM from "X:\Windows\System32\Dism" - CDISMManager::CreateImageSessionFromLocation
2013-12-04 19:48:20, Info DISM DISM Manager: PID=1612 TID=1616 Successfully loaded the ImageSession at "X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD"
- CDISMManager::LoadRemoteImageSession
2013-12-04 19:48:20, Info DISM DISM Image Session: PID=1644 TID=1656 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1644 TID=1656 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\OSProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:20, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\OSProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:20, Info DISM DISM OS Provider: PID=1644 TID=1656 Defaulting SystemPath to X:\ - CDISMOSServiceManager::Final_OnConnect
2013-12-04 19:48:20, Info DISM DISM OS Provider: PID=1644 TID=1656 Defaulting Windows folder to X:\Windows - CDISMOSServiceManager::Final_OnConnect
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\LogProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\LogProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\PEProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\PEProvider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Failed to get and initialize the PE Provider. Continuing by assuming
that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Manager: PID=1612 TID=1616 Image session successfully loaded from the temporary location: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD
- CDISMManager::CreateImageSession
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Getting Provider OSServices - CDISMProviderStore::GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM OS Provider: PID=1644 TID=1656 Setting SystemPath to X:\ - CDISMOSServiceManager::SetSystemPath
2013-12-04 19:48:22, Info DISM DISM.EXE: Target image information: OS Version=6.2.9200.16384, Image architecture=amd64
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Getting the collection of providers from an image provider store type. -
CDISMProviderStore::GetProviderCollection
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\CbsProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\CbsProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1656 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for offline use only. - CDISMPackageManager::RefreshInstanceAndLock
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for offline use only. - CDISMPackageManager::RefreshInstanceAndLock
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1656 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\MsiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\MsiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IntlProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IntlProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IBSProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\IBSProvider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\DmiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\DmiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM OS Provider: PID=1644 TID=1656 Get the registry path to the SOFTWARE hive located at X:\Windows\system32\config\SOFTWARE
and determine if it is loaded. - CDISMOSServiceManager::DetermineBootDrive
2013-12-04 19:48:22, Info DISM DISM Driver Manager: PID=1644 TID=1656 Further logs for driver related operations can be found in the target operating
system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\UnattendProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\UnattendProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\Wow64provider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to get the IDismObject Interface - CDISMProviderStore::Internal_LoadProvider(hr:0x80004002)
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\Wow64provider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x80004002)
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\SmiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\SmiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\EmbeddedProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Warning DISM DISM Provider Store: PID=1644 TID=1656 Failed to Load the provider: X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\EmbeddedProvider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AppxProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AppxProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AssocProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\AssocProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Provider has not previously been encountered. Attempting to initialize
the provider. - CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Loading Provider from location X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\TransmogProvider.dll
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Connecting to the provider located at X:\$WINDOWS.~LS\PackageTemp\3a4a5dfb-c322-402c-a12e-4f1ed21dd360\0C032313-F68B-4BD3-B62F-52A81CE58FCD\TransmogProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1656 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 Current image session is [OFFLINE] - CTransmogManager::GetMode
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 Determined WinDir path = [X:\Windows] - CTransmogManager::GetWinDirPath
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 GetProductType: ProductType = [ServerNT] - CTransmogManager::GetProductType
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 Product Type: [ServerNT] - CTransmogManager::Initialize
2013-12-04 19:48:22, Info DISM DISM Transmog Provider: PID=1644 TID=1656 Product Type ServerNT : [Yes] - CTransmogManager::Initialize
2013-12-04 19:48:22, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: OSServices
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: MsiManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: MsiManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: IntlManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: IntlManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: DriverManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: DriverManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: SmiManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: AppxManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: AppxManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: AssocManager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: AssocManager.
2013-12-04 19:48:22, Info DISM DISM.EXE: Attempting to add the commands from provider: Edition Manager
2013-12-04 19:48:22, Info DISM DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1672 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2013-12-04 19:48:22, Info DISM DISM Provider Store: PID=1644 TID=1672 Provider has previously been initialized. Returning the existing instance.
- CDISMProviderStore::Internal_GetProvider
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1672 Processing the top level command token(is-serviceable). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1672 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2013-12-04 19:48:22, Info DISM DISM Package Manager: PID=1644 TID=1672 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Found the OSServices. Waiting to finalize it until all other providers
are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Found the OSServices. Waiting to finalize it until all other providers
are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Found the PE Provider. Waiting to finalize it until all other providers
are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Package Manager: PID=1644 TID=1672 Finalizing CBS core. - CDISMPackageManager::Finalize
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(AppxManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: AppxManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(AssocManager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: AssocManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:23, Info DISM DISM Provider Store: PID=1644 TID=1672 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:24, Info DISM DISM OS Provider: PID=1644 TID=1672 Successfully unloaded all registry hives. - CDISMOSServiceManager::Final_OnDisconnect
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1644 TID=1672 Releasing the local reference to DISMLogger. Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:24, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2013-12-04 19:48:24, Info DISM DISM.EXE:
2013-12-04 19:48:24, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->
2013-12-04 19:48:24, Info DISM DISM.EXE:
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1612 TID=1616 Found the OSServices. Waiting to finalize it until all other providers
are unloaded. - CDISMProviderStore::Final_OnDisconnect
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1612 TID=1616 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1612 TID=1616 Disconnecting Provider: Compatibility Manager - CDISMProviderStore::Internal_DisconnectProvider
2013-12-04 19:48:24, Info DISM DISM Provider Store: PID=1612 TID=1616 Releasing the local reference to DISMLogger. Stop logging. - CDISMProviderStore::Internal_DisconnectProvider -
Safari fails to start and Apple support chat not answering..
Safari now repeatedly fails to start following an update to 8.0.2
Rebooted machine (iMac - mid 2010, 2.93 GHz Intel Core i7 on Yosemite), fixed disk permissions etc etc. but no joy.
Went on Apple Support Chat today - but seems they've taken an early holiday - no response whatsoever.
Everything else works fine.
Anyone any ideas?
I get the following:
Safari quit unexpectedly.
Process: Safari [3900]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [3900]
User ID: 501
Date/Time: 2014-12-24 13:02:50.872 +0000
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 0743A3C9-E02C-7A19-9F57-34197FD6D252
Time Awake Since Boot: 2600 seconds
Crashed Thread: 22
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 00000001008d9000-00000001008da000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
org.zzhc.extensions.shortly-RMKWK5S4J4 (2.4 - 2.4) Shortly
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00000001027d6860 WebCore::RenderBox::availableLogicalWidth() const + 0
1 com.apple.WebCore 0x000000010259dbf4 WebCore::RenderBox::computeBlockDirectionMargins(WebCore::RenderBlock const*, WebCore::LayoutUnit&, WebCore::LayoutUnit&) const + 68
2 com.apple.WebCore 0x000000010259db5e WebCore::RenderBox::computeAndSetBlockDirectionMargins(WebCore::RenderBlock const*) + 46
3 com.apple.WebCore 0x000000010305fc10 WebCore::RenderBlockFlow::layoutBlockChild(WebCore::RenderBox&, WebCore::RenderBlockFlow::MarginInfo&, WebCore::LayoutUnit&, WebCore::LayoutUnit&) + 128
4 com.apple.WebCore 0x000000010305eff2 WebCore::RenderBlockFlow::layoutBlockChildren(bool, WebCore::LayoutUnit&) + 530
5 com.apple.WebCore 0x000000010305e339 WebCore::RenderBlockFlow::layoutBlock(bool, WebCore::LayoutUnit) + 761
6 com.apple.WebCore 0x000000010259cce6 WebCore::RenderBlock::layout() + 54
7 com.apple.WebCore 0x000000010259cb39 WebCore::RenderView::layout() + 745
8 com.apple.WebCore 0x00000001025982e1 WebCore::FrameView::layout(bool) + 2865
9 com.apple.WebCore 0x000000010252ef0d WebCore::ThreadTimers::sharedTimerFiredInternal() + 157
10 com.apple.WebCore 0x000000010252ee34 WebCore::timerFired(__CFRunLoopTimer*, void*) + 20
11 com.apple.CoreFoundation 0x00007fff93f73b44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
12 com.apple.CoreFoundation 0x00007fff93f737d3 __CFRunLoopDoTimer + 1059
13 com.apple.CoreFoundation 0x00007fff93fe6d9d __CFRunLoopDoTimers + 301
14 com.apple.CoreFoundation 0x00007fff93f30268 __CFRunLoopRun + 2024
15 com.apple.CoreFoundation 0x00007fff93f2f838 CFRunLoopRunSpecific + 296
16 com.apple.HIToolbox 0x00007fff8adea43f RunCurrentEventLoopInMode + 235
17 com.apple.HIToolbox 0x00007fff8adea1ba ReceiveNextEventCommon + 431
18 com.apple.HIToolbox 0x00007fff8ade9ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
19 com.apple.AppKit 0x00007fff897116d1 _DPSNextEvent + 964
20 com.apple.AppKit 0x00007fff89710e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
21 com.apple.Safari.framework 0x0000000100959ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
22 com.apple.AppKit 0x00007fff89a15bd7 -[NSApplication _realDoModalLoop:peek:] + 666
23 com.apple.AppKit 0x00007fff89a14186 -[NSApplication runModalForWindow:] + 119
24 com.apple.AppKit 0x00007fff89a13d53 -[NSAlert runModal] + 144
25 com.apple.AppKit 0x00007fff8971665d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1037
26 com.apple.AppKit 0x00007fff8971620e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
27 com.apple.AppKit 0x00007fff897161ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
28 com.apple.AppKit 0x00007fff89715e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
29 com.apple.AppKit 0x00007fff89715c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
30 com.apple.AppKit 0x00007fff897156b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
31 com.apple.Foundation 0x00007fff8858f458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
32 com.apple.Foundation 0x00007fff8858f2c9 _NSAppleEventManagerGenericHandler + 102
33 com.apple.AE 0x00007fff911de99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
34 com.apple.AE 0x00007fff911de719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
35 com.apple.AE 0x00007fff911de623 aeProcessAppleEvent + 295
36 com.apple.HIToolbox 0x00007fff8adf737e AEProcessAppleEvent + 56
37 com.apple.AppKit 0x00007fff89711d76 _DPSNextEvent + 2665
38 com.apple.AppKit 0x00007fff89710e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
39 com.apple.Safari.framework 0x0000000100959ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
40 com.apple.AppKit 0x00007fff89704e23 -[NSApplication run] + 594
41 com.apple.AppKit 0x00007fff896f02d4 NSApplicationMain + 1832
42 libdyld.dylib 0x00007fff8e0b25c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff951b622e kevent64 + 10
1 libdispatch.dylib 0x00007fff8a7dea6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 7:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010251788b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x00000001025149d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 9:: Dispatch queue: com.apple.SafariShared.WBSHistorySQLiteStore
0 libsystem_kernel.dylib 0x00007fff951b65d6 pread + 10
1 libsqlite3.dylib 0x00007fff8fba9c79 walIndexReadHdr + 1225
2 libsqlite3.dylib 0x00007fff8fba952f walTryBeginRead + 351
3 libsqlite3.dylib 0x00007fff8fba8c9f sqlite3PagerSharedLock + 2063
4 libsqlite3.dylib 0x00007fff8fba7a97 sqlite3BtreeBeginTrans + 407
5 libsqlite3.dylib 0x00007fff8fb9fac1 sqlite3InitOne + 593
6 libsqlite3.dylib 0x00007fff8fb9f7de sqlite3Init + 94
7 libsqlite3.dylib 0x00007fff8fb91b86 sqlite3Pragma + 3094
8 libsqlite3.dylib 0x00007fff8fb7f917 yy_reduce + 12775
9 libsqlite3.dylib 0x00007fff8fb7c5ea sqlite3Parser + 122
10 libsqlite3.dylib 0x00007fff8fb7b5f6 sqlite3RunParser + 502
11 libsqlite3.dylib 0x00007fff8fb7acfa sqlite3Prepare + 794
12 libsqlite3.dylib 0x00007fff8fb7a8e7 sqlite3LockAndPrepare + 231
13 libsqlite3.dylib 0x00007fff8fc10e33 sqlite3_prepare_v2 + 195
14 com.apple.Safari.framework 0x0000000100ee1da3 -[WBSSQLiteStatement initWithDatabase:query:] + 219
15 com.apple.Safari.framework 0x0000000100eb9cd9 int SafariShared::WBSSQLiteDatabaseExecute<>(WBSSQLiteDatabase*, NSString*) + 81
16 com.apple.Safari.framework 0x0000000100eb1808 -[WBSHistorySQLiteStore _openDatabase:andCheckIntegrity:] + 316
17 com.apple.Safari.framework 0x0000000100eb1371 -[WBSHistorySQLiteStore _loadHistory] + 94
18 libdispatch.dylib 0x00007fff8a7e0323 _dispatch_call_block_and_release + 12
19 libdispatch.dylib 0x00007fff8a7dbc13 _dispatch_client_callout + 8
20 libdispatch.dylib 0x00007fff8a7df365 _dispatch_queue_drain + 1100
21 libdispatch.dylib 0x00007fff8a7e0ecc _dispatch_queue_invoke + 202
22 libdispatch.dylib 0x00007fff8a7df154 _dispatch_queue_drain + 571
23 libdispatch.dylib 0x00007fff8a7e0ecc _dispatch_queue_invoke + 202
24 libdispatch.dylib 0x00007fff8a7de6b7 _dispatch_root_queue_drain + 463
25 libdispatch.dylib 0x00007fff8a7ecfe4 _dispatch_worker_thread3 + 91
26 libsystem_pthread.dylib 0x00007fff869b46cb _pthread_wqthread + 729
27 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff951b052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff951af69f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff8e607d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff8e607c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff951b052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff951af69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff93f30b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff93f2ffdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff93f2f838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8d3d0d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff885d5b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 12:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff951b53f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 14:
Thread 15:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2d2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore 0x00000001018e73fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore 0x00000001016d6244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 20:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 21:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 22 Crashed:
0 libsystem_pthread.dylib 0x00007fff869b2695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff91122b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff9111b620 fprintf + 186
3 ??? 0x000000010adc95dc 0 + 4477195740
Thread 22 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7868a1d8 rcx: 0x00007fff7868a1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7868a1f0 rsi: 0x00007fff869b2b14 rbp: 0x000000010a05be30 rsp: 0x000000010a05bdb0
r8: 0x000000010250c000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff786896b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff869b2695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1008d9000 - 0x1008d9fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x1008e3000 - 0x10121cff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1016c1000 - 0x101bd4ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x101d3e000 - 0x101ff2fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x1022d0000 - 0x1022d0fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x1022da000 - 0x102416ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x102510000 - 0x1034b5ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x1086cb000 - 0x1086cbfff com.apple.WebInspectorUI (10600 - 10600.2.1) <284BA94F-BD22-3E25-921A-6EE265AF2F0C> /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework/Versions/A/Web InspectorUI
0x1086e2000 - 0x1086e2ff5 +cl_kernels (???) <0A30550D-2D5D-42BC-B799-880A828A15D8> cl_kernels
0x10890a000 - 0x108923ff7 com.apple.WebInspector (10600 - 10600.2.1) <3586BC26-3AD6-3ED6-B50B-945DDBA82999> /System/Library/StagedFrameworks/Safari/WebInspector.framework/Versions/A/WebIn spector
0x10895f000 - 0x108a77fff com.apple.mobiledevice (757.1.5.0.2 - 757.1.5.0.2) <364C6894-934B-3844-A77F-7DFEC21F8AEE> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x108af3000 - 0x108b28ff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
0x10936a000 - 0x10936afff +cl_kernels (???) <FE15EE35-6E82-42BA-8173-DFAE4A266A35> cl_kernels
0x109e39000 - 0x109f1ffef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff657a0000 - 0x7fff657d6837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff8696f000 - 0x7fff8698bfff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff869ac000 - 0x7fff869b0ff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff869b1000 - 0x7fff869bafff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
0x7fff869bb000 - 0x7fff86a08ff3 com.apple.CoreMediaIO (601.0 - 4749) <DDB756B3-A281-3791-9744-1F52CF8E5EDB> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff86f1d000 - 0x7fff86f9afff com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8704b000 - 0x7fff871a9ff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8724d000 - 0x7fff87261ff7 com.apple.ProtectedCloudStorage (1.0 - 1) <52CFE68A-0663-3756-AB5B-B42195026052> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage
0x7fff87304000 - 0x7fff87304fff com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8734c000 - 0x7fff873d0ff7 com.apple.ViewBridge (99.1 - 99.1) <B36779D4-BEAF-36DD-83AF-E67F639BFF36> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff873d1000 - 0x7fff873d2fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff873d4000 - 0x7fff873ddff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff873de000 - 0x7fff873e3ff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff87422000 - 0x7fff8743dff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff874b2000 - 0x7fff874c7ffb libCGInterfaces.dylib (294.1) <1A6AADE6-09EC-3054-85F9-E6A3607EBA70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/Libraries/libCGInterfaces.dylib
0x7fff874c8000 - 0x7fff877afffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff878c9000 - 0x7fff87901ffb libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib
0x7fff87a92000 - 0x7fff87b38fff com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff87b39000 - 0x7fff87b6cff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff87b6d000 - 0x7fff87b75fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff87c41000 - 0x7fff87c73ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff87c74000 - 0x7fff87ca0fff libsandbox.1.dylib (358.1.1) <9A00BD06-579F-3EDF-9D4C-590DFE54B103> /usr/lib/libsandbox.1.dylib
0x7fff87cc9000 - 0x7fff87d21ff7 com.apple.accounts.AccountsDaemon (113 - 113) <E0074FA1-1872-3F20-8445-3E2FEA290CFB> /System/Library/PrivateFrameworks/AccountsDaemon.framework/Versions/A/AccountsD aemon
0x7fff87d22000 - 0x7fff87d25fff com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff87d2b000 - 0x7fff87e52fff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff87ec5000 - 0x7fff87ec5fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <A48738CA-5B6F-3D14-97E9-2BFDFC3DCC06> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff87ec6000 - 0x7fff87ec8ff7 com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff87ec9000 - 0x7fff87f04fff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff8856d000 - 0x7fff8889bff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8889c000 - 0x7fff88d88fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff88db1000 - 0x7fff88db4ff7 com.apple.AppleSystemInfo (3.0 - 3.0) <E54DA0B2-3515-3B1C-A4BD-54A0B02B5612> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff88db5000 - 0x7fff88e3efff com.apple.CoreSymbolication (3.1 - 56072) <8CE81C95-49E8-389F-B989-67CC452C08D0> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff88e3f000 - 0x7fff890ebfff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff890ec000 - 0x7fff890feff7 com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol
0x7fff8915a000 - 0x7fff89169fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8916a000 - 0x7fff8916cfff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff89172000 - 0x7fff8922dff7 com.apple.DiscRecording (9.0 - 9000.4.1) <F70E600E-9668-3DF2-A3A8-61813DF9E2EE> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff8922e000 - 0x7fff89239fff libGL.dylib (11.0.7) <C53344AD-8CE6-3111-AB94-BD4CA89ED84E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8923a000 - 0x7fff8923fff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff89240000 - 0x7fff89246ff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib
0x7fff892b5000 - 0x7fff892c7fff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff892c8000 - 0x7fff894ad267 libobjc.A.dylib (646) <3B60CD90-74A2-3A5D-9686-B0772159792A> /usr/lib/libobjc.A.dylib
0x7fff894ae000 - 0x7fff89571ff7 libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff89581000 - 0x7fff89586ff7 com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff89587000 - 0x7fff895b2ff3 libarchive.2.dylib (30) <8CBB4416-EBE9-3574-8ADC-44655D245F39> /usr/lib/libarchive.2.dylib
0x7fff8960e000 - 0x7fff896afff7 com.apple.Bluetooth (4.3.1 - 4.3.1f2) <EDC78AEE-28E7-324C-9947-41A0814A8154> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff896b0000 - 0x7fff896bdfff com.apple.ProtocolBuffer (1 - 225.1) <2D502FBB-D2A0-3937-A5C5-385FA65B3874> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x7fff896be000 - 0x7fff896c2fff libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff896c3000 - 0x7fff896c5fff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuthThere is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
Is apple support chat video call or just normal chat?
need to get my computer looked at but dont want to be on video chat haha
An older Mac without a camera can be used to Chat with Apple Support;
however you may have to experiment to find out for yourself. As a test
you could put tape over the camera just for this purpose...!
After all, if you have a real world problem, you may have to dust
off an old Mac, to contact support Chat about a newer model.
A joke, there; you could describe the issues and maybe someone here
could suggest things to try. Is the computer under an AppleCare plan?
Good luck & happy computing! -
What are some good multiplayer games where u could chat with other opponents
i was just wondering about good multilayer game apps where u could chat with your opponents. it would b cool if u could list them
i was just wondering about good multilayer game apps where u could chat with your opponents. it would b cool if u could list them
Maybe you are looking for
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Safari 8 hover does not work over google map location pins
OS X 10.10.1, Safari 8, Java 8-25 I have always had little odd things not work when using safari on a large % of websites I visit, the latest issues are no response when hovering over google map location pins, travel site calendars not opening or
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So, I searched the forums on opening a multi-page pdf with all the pages on art boards, found a link to download a script "PDF Pages to Artboards". Once i downloaded it on my desktop i placed it in my dock (Mac), then dragged the multi-page pdf file
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i just really don't want them gone!!
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I can't stream Netflix. When I click "play" on Netflix, I get the Netflix error saying I need OSX > 10.4.8, > 1GB Ram, and Safari 3 or higher. I have all three: OSX 10.5.8, 2GB ram and Safari 5. My son has a Macbook pro and can stream Netflix with no