Where is the Blackberry?

Hello there,
I was just wondering where I can get hold of one of those Blackberry that are on the main page of the MyBT
^^^^^^ There it is , it has the BT logo on it and all I can find is it in the BT shop without the BT logo ,
Creator of UKRockers Multi Format Gaming Clan & Community - Search UKRockers in any search engine.

Its an HTC S620, no longer available from BT. An old picture by the looks of it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Where's the Blackberry PlayBook CD?

Still trying to find ways to transfer video files from my PlayBook to my IMac. I've downloaded the BlackBerry article: "How to transfer files to and from the Blackberry PlayBook tablet." WIFI sharing is an option, but at this point I'd still stumped by some of the instructions. The article also has a section entitled: "File Sharing with a Mac via USB connection". That one looks a bit more straightforward so I thought I'd try that. Problem here is that instruction #2 says "On the desktop or within Finder, double click "BlackBerry PlayBook CD"?
What CD? I've checked my box and sure enough no CD came with my Playbook. If you read "Kit Contains" on the box it's clearly not listed. So baffled. Might there be a way to download this CD?
John
p.s. I'm going this route to download video to my Mac because of problems I'm having using the BlackBerry Desktop Software. It keeps sending the video to IPhoto.
Solved!
Go to Solution.

Thanks for that jarviser. I was wondering, but I don't have a Mac so I can't confirm the little things like that. Will see if I can pass that info on so that it gets fixed.
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Where is the update for BlackBerry 10.3????

Where is the update for BlackBerry 10.3??? Everybody has it but Verizon customer's. I'm not getting why we haven't gotten it yet.

They're likely too busy getting top down pressure to make Windows Phone #3 in the marketplace, even though, BB10 is far superior and people that truly use it, know it. Got a feeling, even VZW knows it, on the inside ;-).
Frustrate dedicated BlackBerry users enough, maybe they'll switch and BB will just go away...what they don't get is, won't happen, not here anyway. Heck, can't even find a BlackBerry device within sight in a VZW store around here. Have to first get through reps pushing/dealing crApple (sorry, not an NScrApple addict ;-)), then get through all the iPhone, iPad, etc super displays, then get through all the Droid, then get through all the Windows Phone displays, then you may find a BlackBerry buried in the back corner where no one is, and the reps have no idea how to use/promote the device to its fullest (we had to show them!). They don't even know what a Passort is when asked - yep, definitely up to speed on BlackBerry and in full support. Sad. Funny how BlackBerry rocks outside the US, even rated best OS, hmmm, so, what's the connection VZW? Who's demanding you bury BlackBerry BB10, and why are you obeying them?
If your support is sincere for BlackBerry BB10 and your BB10 customer base, get with the program and get 10.3 released to show that support! Talk of support is cheap, show it.
Maybe if the name were changed to iBerry?.......till then, all BB10 users will get is: "We know software updates are always exciting!", blah, blah, blah...

Troubleshooting issues using the BlackBerry Virtual Expert

Posted originally on the Inside BlackBerry Help Blog
Does your BlackBerry need a health assessment? Are you considering a repair? If so, check out the BlackBerry Virtual Expert (BBVE), a simple, self-guided diagnostic app for BlackBerry smartphones.
Depending on what type of smartphone you are using, you can run tests to help identify if an issue is occurring and get recommendations on how to solve the problem.
To help you get started with BBVE, here’s a quick overview of how to use this app and what to do if a tests fails.
How to use the BlackBerry Virtual Expert
If you are using BlackBerry 10 OS version 10.2.1, BlackBerry Virtual Expert is built in and can be found by opening the Help app followed by tapping Testing along the bottom toolbar. Within this screen, tap Try this now to open BBVE.
For smartphones running BlackBerry OS version 10.2 or earlier, or BlackBerry OS version 7.1 and earlier, to use BBVE you need to install it first.
To do this, open BlackBerry World on your smartphone and search for “BlackBerry Virtual Expert,” or use the following steps to scan a barcode. After installation is complete, look for the BBVE icon that appears on your home screen.
Open BlackBerry World.
Complete one of the following:
If your smartphone is running BlackBerry 10 OS, swipe down from the top of the screen and tapScan Barcode.
If your smartphone is running BlackBerry OS version 7.1 or earlier, press the Menu key followed by Scan a Barcode.
Scan the following barcode and tap Download.
After opening the BBVE, the Health tab appears by default which allows you to identify basic details about your smartphone and quickly access specific settings.
If you select Tests along the bottom toolbar, you can run all of the available tests at once or test a specific feature. To test everything at once, tap All Tests or select a specific feature or function you’d like to test.
If you have concerns about your headphone jack for example, select Audio Test to run a variety of audio-related tests, or optionally select Choose A Test followed by tapping on the specific test you’d like to run.
When you start testing a feature, follow the instructions displayed on your smartphone and complete the required actions followed by recording a result: Pass , Skip , or Fail . When all of the selected tests are completed you are shown your results indicating what passed, what tests were skipped, and of course, any tests that may have failed.
One of the BBVE tests failed! Help!
Should a test fail while using BBVE, after reviewing the suggestions on the Results tab, here are a few things you can do to help get an issue resolved efficiently.
Step 1 – Summarize the issue
Creating a summary of the issue you are encountering and recording what troubleshooting steps you have already taken is a great step that helps our support teams better assist you. In addition to creating a summary, obtain your BlackBerry smartphone details using the steps below.
If you are using a BlackBerry 10 smartphone, to identify your OS version, tap Settings > About and in theCategory drop-down list, select OS. To identify your PIN, tap Settings > About and in the Category drop-down list, select Hardware.
If you are using a BlackBerry OS smartphone, check out this post for help identifying this information.
Step 2 – Back up your device
When you contact support for a potential repair issue, they will guide you through this process, so doing this before you contact support can help speed things along.
If you are using a BlackBerry 10 smartphone, download and install BlackBerry Link for PC or Mac so you can back up your smartphone. For help backing up and restoring your smartphone data, please review the BlackBerry Link User Guide for PC or Mac.
If you are using a BlackBerry OS device, download BlackBerry Desktop Software to back up your smartphone. For help backing up and restoring your data, review the BlackBerry Desktop Software user guide (PC, Mac).
Step 3 – Use self-service support options
Join the BlackBerry Support Community Forums and create a new post about your issue. Be sure to include the summary you created in step 1 because this allows community members to suggest alternative steps that may help resolve the issue you are encountering.
Review and search the BlackBerry Knowledge Base for a support article that may provide a solution to the issue you are encountering.
Step 4 – Contact your service provider or visit a BlackBerry Expert Center
If you are still unable to resolve the issue, consider contacting your service provider or BlackBerry Expert Center for additional assistance. As mentioned earlier, having your smartphone details and a summary of troubleshooting performed will help out whoever is assisting you with the issue.
For help contacting your service provider, search using your favorite browser for your service provider’s support website.
Depending on where you are located, you may have the option of visiting a BlackBerry Expert Center. For help finding a BlackBerry Expert Center near you, check out the following link: Find help at a BlackBerry Expert Center.
Frequently asked questions
Why does BlackBerry Virtual Expert need permission X, Y & Z?
For BBVE to perform specific tests, select permissions must be enabled the first time you open BBVE. You can optionally disable some or all permissions but keep in mind any tests requiring disabled permissions will not work. If you run a test that requires a specific permission such as the ability to use the camera, you will receive a notification to update your permission settings.
What tests does BBVE include?
Depending on which type of BlackBerry model you are using, available tests include:
Touch Screen
Display
USB Port
Main Keypad
Keyboard
Side keys
Slider
Cameras
Camera Flash
Receiver Speaker
Loudspeaker
Stereo Loudspeaker
Stereo Headset
Microphone
Vibrator Bluetooth
Status LED
Gyroscope
Accelerometer
Orientation Sensors
HDMI Connector
USB Connector
SIM Card Connector
SD Card Connector
Wireless Charger
GPS hardware
Light Sensor
Proximity Sensor
Wi-Fi
Where can I learn more about BlackBerry Virtual Expert?
If you are using a BlackBerry 10 smartphone, check out our web-based training for an interactive overview of how to use this application or use the Help app on your smartphone and search for “BlackBerry Virtual Expert.”
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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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Getting Started with the BlackBerry Classic

Reposted from the Inside BlackBerry Help Blog
Whether you are new or experienced with BlackBerry 10, here’s a quick guide to get you started with the BlackBerry Classic!
Step 1 – Insert your SIM and media card
The first step you’ll want to take after unboxing your new BlackBerry Classic is inserting your nano SIM card and media card. When you have your nano SIM and media card (optional) handy, use the tool that is provided in the BlackBerry Classic box to open the SIM card tray.
To do this, push the tip of the tool, or a paperclip, into the hole that is to the left of SIM on the side of your device. Doing so pops the tray out at which point you can pull it all the way out.
After doing this, with the metal contacts of your nano SIM card facing away from you, place the nano SIM into the tray, then push the tray into the slot. Repeat these steps to insert your media card by inserting the tool, or a paperclip, in the hole to the right of SD along the left side of your device.
Tip: If you don’t have the right SIM card please contact your service provider and ask them for help switching to a nano SIM card. Please avoid using a larger SIM card that has been cut to a smaller size as this may cause your device to not recognize the SIM card. Using a modified SIM card may also result in it getting stuck since the modified SIM card may be thicker than the required nano SIM card. When you have finished inserting your nano SIM and media card the next step is completing the BlackBerry Classic setup wizard.
Step 2 – Complete the set up wizard
If you haven’t already, turn on your BlackBerry Classic by pressing and holding the power button on the top of your device so you can complete the setup process. This process guides you through connecting to a Wi-Fi network, setting up a new BlackBerry ID, or signing into your existing BlackBerry ID, as well as showing you several fundamental gestures.
Tip: If you don’t have a BlackBerry ID you’ll be able to create one during the setup process and, in the event you don’t remember your BlackBerry ID password, use the Forgot Password option to reset your BlackBerry ID password. Don’t forgot to confirm your BlackBerry ID, which can help you recover your password in case you ever forget it!
When you have finished the setup wizard, the new and improved Setup app will open automatically.
Within this app you’ll be able to complete the following actions that will help you learn more about your new device and customize everything just the way you like
Find out what’s different about BlackBerry 10
Understand the various gestures used throughout your device
Add your email and social networking accounts
Transfer data from your previous device (See step 3 to learn more!)
Customize your device notifications
Setup BBM so you can connect with family and friends
Set a device password
And more!
When you have finished going through the various options within the Setup App, swipe up from the bottom of the screen to minimize it. You can always access the Setup app in the future by tapping on the Setup icon as well.
Step 3 – Transfer data from your previous device
If you are switching from another device, whether it be BlackBerry OS, BlackBerry 10, Android or iPhone, there are several different methods you can use to help transfer data to your new device.
For a visual overview, check out the following videos that guide you through this process. The Setup app on your BlackBerry Classic can also help you do this, just open the Setup app, tap Switching Devices and follow the provided steps.
Android device to BlackBerry 10 smartphone
BlackBerry OS smartphone to BlacKBerry 10 smartphone
iOS device to BlackBerry 10 smartphone
If you encounter any issues transferring your data, or would like some guidance, stop by the Device Switch board within the BlackBerry Support Community Forums and ask the community.
If you switch from another device don’t forget to perform a security wipe on your old device to remove your personal information. If your previous device was a BlackBerry device, check out our post on how to perform a security wipe.
If you use a different type of device, review the user documentation to learn how to reset it to factory settings and remove your personal information.
Step 4 – Secure your new device and turn on BlackBerry Protect
If you haven’t already set a device password, I cannot stress enough how important this is. Doing so can help prevent unwanted access if you leave your device unattended and, in the event you misplace your device, no one will be able to view your personal information. To set a device password, complete the following steps:
On the home screen, swipe down from the top of the screen
Tap Settings followed by Security and Privacy
Tap Device Password
Set the Device Password switch to On
Enter your desired password twice
After setting a device password make sure you verify that BlackBerry Protect is enabled on your device by going to Settings followed by BlackBerry Protect.
When enabled, BlackBerry Protect can help you locate, lock, or wipe your device where you are, provided your device is connected to the mobile or Wi-Fi network. To learn more about BlackBerry Protect go to http://protect.blackberry.com.
Step 5 – Where to learn more and find help
The easiest way to learn more about your new BlackBerry Classic is by opening the Help app, which contains a lot of useful information ranging from tips and tricks to how-to overviews. You can also view, download, or save the user guide for your device by visiting http://docs.blackberry.com.
I would also recommend reviewing BlackBerry Classic how-to demo videos that show the various features and functions offered by your device. These demos can be viewed on your device, computer, or tablet. Several BlackBerry Training courses are also available – make sure you try these out on your computer, or device to learn more about the BlackBerry Classic and BlackBerry 10 OS version 10.3.1.
What's New in BlackBerry 10 OS Version 10.3.1
Introducing BlackBerry 10 OS Version 10.3.1
Supporting BlackBerry 10 OS Version 10.3.1
Introducing the BlackBerry Classic smartphone
Another great way to learn more is by taking the BlackBerry 10 Pop Quiz, which you can find within BlackBerry World. This app offers short quizzes that can help you learn more about your device and it only takes a few minutes to complete each test – it’s the perfect coffee break companion!
To get the BlackBerry 10 Pop Quiz, open BlackBerry World and search for it or click here. Another great resource to learn more about your device, beyond this blog of course, is the BlackBerry Classic support site located at http://www.blackberry.com/classicsupport
If, after reviewing this content you have a question, register and join the discussions within the BlackBerry Support Community Forums or send a tweet to @BlackBerryHelp.
Got a question? Leave a comment and let me know!
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Very nice detailed information about BlackBerry Classic. Looking forward for more updates and also KB's for support.

During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Adobe Reader for the BlackBerry PlayBook Showstopping Issue: App does not start

Hello;
I would like to report an issue with the Adobe Reader app for the BlackBerry PlayBook which renders the application fully unusable. This issue occurs everytime. This issue has been tested and verified to occur in two distinct BlackBerry PlayBook devices.
Here is a screenshot stating what version (10.0.3.325) of the Adobe Reader app I have installed:
This, I understand, is the latest version for my platform. Unfortunately, the application does not start. Attempting to run it results in a blank screen after showing the BlackBerry logo. The blank screen can be seen in the following screenshot:
It is also strange that the application does not appear in the Application Permissions list, as seen in the following screenshot:
Is there a fix for this showstopping issue? What steps should I take?

Same issue here. Playbook support knows about it, and referred to Adobe. The Adobe forum has this comment. Looks like our Playbooks are abandoned as a platform.
"Mar 4, 2012 7:20 PM
As the tablet market continues to evolve, we continue to evaluate how to best support the market and where to focus on our resources. Because of this, Adobe has decided to end its support of the RIM QNX Playbook devices in March 2012. This means the ability to create new applications for submission to the RIM store will no longer be possible in Adobe Viewer Builder as well as the ability to rebuild existing targets for new releases of Digital Publishing Suite. Any existing QNX targets will be removed from the manage view inside Viewer Builder".

HT4623 Where is the serial number for a refurbished iphone 4S located?

Where is the serial number for a refurbished iphone 4S located?
How do i activate this phone if I am upgrading from a Blackberry?

Tprince01 wrote:
Where is the serial number for a refurbished iphone 4S located?
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
Your Blackberry is unrelated to activating your iPhone. That is a question for your wireless carrier.

This message is used to carry data between the BlackBerry handheld and an associated server.........

Hi everyone,
I am having issues with a couple of BlackBerry's, where they are receiving a message on their phone saying:
"This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server."
Email is from "[email protected]"
This has only appeared since installing the BlackBerry Desktop Software version 6.
We have used the link below which resolved the issue on one of the BlackBerry's but on the other neither of the options are there.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04254&sliceId=SAL_Pub...
The link I have just posted references to version 5, just wondered if anyone knows how to resolve it in version 6 or some other option. Original email is still received fine but want to stop the other email about "This message is used to carry data between.......".
Thanks in Advance.
Kevin

An alternative, if you cannot stop it via the two recommended fixes, is to send those messages to your jiunk folder at the email server level so that they never reach your BlackBerry...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Where are the maps on my 8120 pearl?

Hi Guys,
Apparently, phones that support 4.2 or above have the maps application. My phone is 4.3 so should have the Blackberry maps already downloaded. I have gone into 'Advanced Options' and maps is there - but where do I find the application to be able to use it??

(In the future, it would be a good idea to post your own thread, rather than jumping on the tail of another old one).
I know a couple of people who use the BT dongle for GPS, with no problems.
When you are certain the BT GPS device is connected to the BB, do this:
Make certain that you in an area of good signal coverage AND outside with a clear view of the sky in an open area of no tall buildings.
Click Options > Advanced > GPS > Menu > Refresh GPS.
Give it up to 10 minutes to refresh, and try 2-3 times in a row.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Where is the desktop redirector with Desktop Manager 6?

A client of ours had upgraded his version of Desktop manager to 6 from 5.something.
There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY
The icon for the redirector still shows up in his start menu, however, it says that it's not started.
Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.

I've looked for this and cannot find it either. I want to be able to hide the Blackberry bar at the bottom of the screen when I minimized the software.

Destop version 6.0.0.43 Where has the cab file gone?

Hi,
I just upgraded my desktop version and when I do my backup now I only see one file from the back up.
blackberry9300.ipd             the size is about 786 ko
before with the older desktop version 5.0 the backup used to create 2 files
blackberry.ipd                      size is   806 ko
blackberry9300.cab            size is 27 000 ko
My question is where is the cab file with the new destop 6.0 version?
it's use to be saved in the same folder as the .ipd file
Did they change the format or file extension of the cab file?
The reason I want to find this file is because I like to backup the 2 files to an external hard drive.
thank you

Hey maj54,
Welcome to the BlackBerry Support Community Forums.
The way you had the synchronization setup, it seems like it was setup to synchronize the on-board memory and media as well.
Hook up the BlackBerry to your computer and enable mass storage mode.
Then click on backup and right below custom:
Files saved on my built in media storage should be check marked
once this is check marked it will will create the Cab file and ipd
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

When can we expect OS6 for the BlackBerry 9650?

When can we expect OS6 for the BlackBerry 9650?

Hi, all,
I noticed where Sprint just released OS 6 for their Bold 9650 devices. They released 6.0.0.415 today. Hopefully soon, we will see an OS 6 release for Verizon Bold devices.
Doc

Question about the BlackBerry 8520 Unlocked

Hi all,
I've a question about the BlackBerry 8520.
I saw it's being sold as unlocked and I'm wondering if once I buy it I need to have a particular carrier plan to use it or if I can simply use my pay as you go At&t plan.
So far I didn't buy any smartphone, iPhone, Android and so on because I don't want to be forced to add a monthly plan, that by the way usually is not cheap here in LA (around $70-$90 per month). But I'd like to have a BlackBerry as I guess I could use, even without the usual carrier plans, most of its features (but please correct me if I'm wrong).
So, basically the question is: would it make sense to buy the 8520 even with my basic "pay as you go" plan?
Thanks for any info.

Haha... so, probably whatever I write in this forum it doesn't matter. That's nice, it could be the perfect place where I can just rant or write anything that comes to my mind. Cool, I'll keep you guys updated. Stay tuned, some good rant coming soon!

Where is the Email, calendar and contacts?!

Just bought a Playbook 64GB... But i guess RIM made some strange decisions to skip some basic application?
Where is the PIM apps?

Scroll up to the top of this Playbook section and click on the "Get Bridge for your Playbook" and follow those instructions to download and install BlackBerry Bridge on your BlackBerry handheld device.
RIM has not yet released the on-Playbook PIM applications. They are coming soon, we hope.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Where is the Blackberry?

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