Where is the CUSTOMER CARE & BILLING v2.3 Documentation

Hi there people,
I am working on selling the CC&B product line in a presentation and wondered if anyone could point me to a place I can find CC&B documentation? I am looking specifically for documentation with screens shots showing:
Product Configuration Architecture
Product Configuration IT Common Concepts
Configuration Concepts
Client Configuration
Server Configuration
Web Application Configuration
Hibernate Configuration
WebLogic Security Configuration
Product Operations
Monitoring the Web Application Server
Troubleshooting CC&B with WebLogic
It would be nice to locate this without having to sit the course or order it online...if I locate this I can sell the product, if not, I feel I cannot.
Thanks in Advance,
Tbot

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Where is the customs duty maintained - in PO or MIGO ?

where is the customs duty maintained - in PO or MIGO ?

Hi,
Import Duties are maintained in PO as per the fixed % and assign Customs Office Vendor code to all the conditions. Also you have to maintain these duties in MIRO (LIV for Customs Invoice) as per Bill of Entry.
Following condition types to be used in MM Pricing.
JCDB IN:Basic Custom Duty
JCV1 IN : CVD
JECV IN : Ed Cess on CVD
J1CV IN : H&SECess on CVD
JEDB IN : Ed Cess on BCD
JSDB IN : H&SECess on BCD
JADC Addnl Duty of Custom
Import Process: -
1. ME21N - Create Import PO
2. MIRO - Customs Invoice
3. J1IEX - Capture Bill of Entry
4. MIGO - Goods Receipt
5. J1IEX - Post Bill of Entry
6. MIRO - LIV for Vendor Invoice
7. MIRO - LIV for Clearing Agent
Mandatorily, use a Zero % Tax Code in Import PO.
Import Duties will not come from J1ID, in J1ID only you have to mainatin material and Vendor (Customs Office and Import both) excise details.
Above all, check the Excise Defaults for CVD conditions in SPRO > LO > Tax on Goods Movement > India > Basic Settings > Mainatin Excise Deafults

I m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help. i have told them nuumerous times that for better understanding i have made a video of it but no response.. really disspoint

i m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help.
i have told them nuumerous times that for better understanding i have made a video of it but no response..
really disspointed with your customer support.
i have uploaded them in google docs..links below.. t
he first one happened on 30th of april 2014 https://docs.google.com/file/d/0B6z0lUXVGPGrc0tXNnZFaDQ3WDg/edit
the second happened today. i called customer care but no satisfactory respose either. https://docs.google.com/file/d/0B6z0lUXVGPGrSldEeWQ3aGFhaDA/edit
who is going to help me out and atleast pay attention to what my problem is. apple seems to ignore my attempts to show them what is the problem... the dont even want to see the videos.. !! disgusting.
its still under warrenty. please help.

Take your iPhone to an Apple Store or authorized service center in the country where you purchased the iPhone and they will look at it and replace it under warranty if applicable.
If you cannot take it person contact them to determine how to send them your phone.
You can't expect them to replace your iPhone without first examining it.

Where is the custom stamp location in Acrobat 9 Pro for Win Vista

Where is the custom stamp location in Acrobat 9 Pro for Win Vista?

See this thread to find out how to determine the location:
http://acrobatusers.com/forums/aucbb/viewtopic.php?id=17521

Really Disappointed with the Customer Care Services

Hi,
I had purchased a new Lenovo laptop G500(S) on 8.Nov.2013.
Just after 10 days it stopped working and didn’t start at all with or without battery.
I thought it’s a charging problem, so called customer care and they sent a technician for diagnosing the issue.
He gave a report and mentioned to replace the adapter, I got the new adapter within 3 days but the problem was still there.
Surprisingly, I did not get any call after delivery of adapter from Lenovo whether the issue is resolved or not L.
Finally I called the customer care again and explained everything, they concluded that they are sending new motherboard.
I requested them to replace the laptop itself as it’s not even a month and if there is a problem in motherboard that means the laptop is defective.
They gave me a new number saying that they don’t handle such requests and I have to call lencare.
I called at new number, my call was kept on hold for almost an hour and suddenly the phone got disconnected.
I also use another laptop of different brand and it happens with them too, but in such cases they arrange a call back for me if their customer executives are so busy.
Surprisingly, I waited for 2 days an didn’t get any call back from Lenovo.
I tried lencare number again and again but same thing happened that they put me on hold for 1 hour and phone got disconnected.
Finally I called the earlier customer care number, and they gave the same reply that your laptop will be replace without any problem but we can’t take this request.
This time they gave me an email address [email protected], but again no reply from them even after sending the reminder email.
Let me know if you can help.

First this is a technical base forum and we are users just like your self here. With that said your post is agaisnt the terms and use you just agreed to. if you have feed back for apple go to apple.com/feedback. Thank you

Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

Where is the customer service? Can not use my subscribtion on the second computer, it does not download keeps seeying buy buy buy

Where's the customer support????

Where's the customer support???? I have two purchased CC memberships and I am unable to access them. Waste of money. Someone please tell me how you can actually contact Adobe to solve things instead of forums that waste our time.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Need to view the customer whose bill amount is constant for three month

Suppose user will give the month and year (ex: march-2011) then result will show all the customer whose bill amount is same in March,Feb and Jan-2011 and the result will be shown in three lines.
For these I need to create one view and the corresponding query. Whose combined output should be----
Cust_id Base_month Bill_amount
1 Mar-2011 500
1 Feb-2011 500
1 Jan-2011 500
9 Mar-2011 800
9 Feb-2011 800
9 Jan-2011 800
Can anyone help me?

912751 wrote:
Suppose user will give the month and year (ex: march-2011) then result will show all the customer whose bill amount is same in March,Feb and Jan-2011 and the result will be shown in three lines.
For these I need to create one view and the corresponding query. Whose combined output should be----
Cust_id Base_month Bill_amount
1 Mar-2011 500
1 Feb-2011 500
1 Jan-2011 500
9 Mar-2011 800
9 Feb-2011 800
9 Jan-2011 800
Can anyone help me?Sorry for my given link at SQL Developer Forum. There was mistake in the link. Here is the correct Link...PL/SQL
Hope this will help you

Mislead by the Customer care Executive

Hello , On 06/28/15 morning i took Comcast Highspeed Internet 25mbps with 40$ a month [Cable TV was free but i did not opt for it bcoz of 50 Deposit & No TV at home]
On the same evening i called comcast customer care to enquire "How/Where to get the co-axial cable to connect my modem" Instead of providing that Info,
The Customer executive almost forced me to opt Cable TV[You are our valued customer so we are giving this wonderful offer - Free Cable TV & Installation] She Informed If i opt for Cable TV today both Cable TV + Internet will be waived off [I confirmed 3 times] -- Listen to your saved conversation which you keep record of.
Thats the reason, I opted for Cable Tv although there was no physical TV at home.
Next day i called customer care thinking to stop Cable TV service, Even that time i was informed there would be no Installation Charges, so i din't cancel.
Now when i check my bill details, you have waived off the Video/Cable TV Installation charges, But added 49.50$ for Internet Installation -- Hasn't the executive done both at once ??Request you to Waived off this as communicated by your staff
Was this informed earlier, there would be Install Fee for Internet & Only Cable was free, I would rather do Internet Installation myself[which is explained on your website] 1. Connect modem2. Call customer care Provide device serial no
3. Get the service activated
On top of this : I called Customer care next dayMe : You charged for Internet Install & waived off TV InstallationExec : Tv installation free, Internet Installation is charged, Me : Executive has informed both are Free Installtion if i opt Cable TVExec : The customer rep has not put any note of it while creating an appointmentMe : Verify the Conversation Exec : We dont save all conversationMe : You have misguided i will opt out of comcast Exec : Sure you will get all Deposit + Installtion RefundedEven this executive is misguiding : Question : Then why we hear : your conversation may be recorded for Quality & Training Purpose ?

bmpatil-
I am so sorry for the delay. I see that you have spoken with a representative already over the phone. Do you still need assistance with your billing concern?

Where is the customer service from VZW

Since February 19th I have been trying to Early Edge by eligible phone line and have been unsuccessful through the current day. What I finally got from Verizon Wireless after a 4th visit to the store was that there was a glitch in the Verizon Wireless software that controls validating that a device installment plan has fallen off and it is now eligible to enter a new device installment plan or edge agreement.
First on February 19th they told me it takes 24-48 business hours for the account to update so I got back to the store to find out that I still can't upgrade. Then they supposedly discovered that I had to wait until the new billing cycle so that was the reason why I couldn’t complete the early upgrade. The new billing cycle comes and goes as of the 7th and with no luck still not able to early edge because it still shows an outstanding device loan on my account, which was paid off completely on February 19th. They even confirm it in their system but it wont let them remove it. Now this is all while the special device that was being held for me (Gold Verizon Note 3) was sold without anyone contacting me to let me know. This was after they promised to hold it back in February until my new billing cycle, which in theory should have been the date I could complete the early edge agreement.
So the store manager works and finds a store that’s willing to send him a gold note 3 that they have in inventory. I made customer service over the phone and in the store promise that the device would be held until it could be added to my account. Because the last time the store made the promise they sold the device and didn’t tell me. They didn’t even give me the courtesy of saying we had to sell it but we will work to have another in for you ASAP. This is the abbreviated version of my still lingering frustration with Verizon because it is now March 14, 2014; 7 days past the start of my new billing cycle and they still have not fixed the problem.
See below for more details that I sent to one of their customer service representatives via email:
Sent on March 12, 2014 at 11:18 AM
As I told you by phone I have been trying to make the change in device and use the early edge program since February 19th to no avail. I want to more due diligence from Verizon Wireless when dealing with loyal customers. You guys use to have a statement of “The First Time You Call It Becomes Our Problem.” It seems that Verizon Wireless has done away with this mantra and replaced it with “No Matter How Many Times The Customer Comes In or Calls; It Remains the Customers Problem.” I have physically been into the store 4 times each time spending more than an hour sometimes 2 hours or more trying to find out what was going on with my account. I see that Verizon Wireless not only has a tendency to bounce its customers around from department to department over the phone but that they also do this to their store employees. I believe my total years with Verizon Wireless is in excess of 10 as I started with Verizon just after the purchase of Primeco in the Daytona Beach Area. I have found that as Verizon Wireless grows my experiences have become less and less stellar and more of a pain point. I am a business and management faculty as well as a college administrator so I spend my days teaching others how to become great entrepreneurs and even greater organizations that serve the greater good. One of my focuses is on customer services and the relations of the enterprise. What I see is a company that has grown so big so fast that they have forgotten the cornerstone upon which their success was built.
I hope that my message somehow makes it into a training that Verizon Wireless holds with its employees to remind them that you are a service organization that would not exist without customers. This means that you return to your original mantra of taking on the responsibility for issues the first time a customer calls and not the 4th or 5th or even after they threatened to pick up the pin and publish journal articles or periodicals about the lax services of an organization to big to fail. This also means that Verizon Wireless shouldn’t launch a program until they have "within reason" reviewed all possible scenarios. It would seem that my particular scenario is not one that is so farfetched that it could not have been played out and properly addressed before it ever hit “main street”.
In one of my classes I started teaching Customer Service 3.0 Predictive Services with Drive. I designed this series to anticipate the customers needs based on recognizable patterns in their behavior. This is not a new concept its just one that has been revived from the past. One that Verizon Wireless should actively deploy across its operation. Long-standing customers have certain behavioral trends that can be categorized into a number of vats. The most important lesson in my most recent interactions with Verizon Wireless that have soured my relationship is that no one within Verizon Wireless is willing to own mistakes until the customer explodes. A simple phone call well in advance of the 7th of March could have fixed my biggest issue with Verizon Wireless and the local store in Daytona Beach. A phone that was being held for me was sold and no one bother to call me. The store made good by calling other locations to find that exact same phone and got it shipped and available on Monday but there is still something fundamentally wrong with not being accountable to the customer. When did this become the rule rather than an unacceptable exception to the rule? If the district manager was in fact the person that made the decision to pull the phone and sell it to someone else then the district manager should have acted within the acceptable bounds of “Good Customer Service” and personally called the customer. Our rank within an organization does not negate our responsibilities to admit ownership of our decision(s) even if there are consequences.
I heard that another employee ordered the same phone from a Verizon store in Tampa and had been waiting and apparently they didn’t know whose phone came in. I know that this was a bunch of lip service because the phone that was ordered for me came from within the district and it was setup so that an employee could pick it up the next day and bring it to the store. I know it was the phone that was meant for me because I was in the store that next day which was the first day we tried to activate the phone and learned that I had to wait until the new billing cycle. Don’t try and insult a customers intelligence because you only serve to make a mild situation even worse. I was in the store when the the location that had the phone was called and it was staged for pickup by an employee that lived in the area but worked at the Daytona location. My trust in an organization that would pull such a stunt and think that I would actually believe it drops lower than the approval rating currently held by the US Congress. Lie to me and our relationship becomes nothing more than a guarded transactional one.
My trust in Verizon Wireless has been destroyed by the actions of a district manager. It does not matter how much effort the store manager Angel or even yourself have put into making it right the fact still remains there is a fundamental wrong that only the district manager could hope to fix through a written apology. Because this person elected not to do so my resolve in no longer being a strong promoter of Verizon Wireless among peers and students is gone. Because I now perceive Verizon Wireless to be disloyal to its customers and unwilling to admit fault. You cannot offer apologies for the actions of a district manager nor can the store manager. It would be the equivalent of me denying some student privileges that he/she was promised and passing it off on someone else because I don’t feel I should have to be bothered with it.
It is my hopes that Verizon Wireless returns to its fundamentals of quality customer service not just on the surface but also at the very roots of the organization. The cost to acquire a new customer is much higher than the cost to retain an existing customer. There are 112 textbooks that echo this sentiment.
The 112 books was an exaggeration I can only physically put my hand on 13 that are on my bookshelves.

Nicely written, but alas it will fall on deaf ears and blind eyes.
The problem here is not the store manager, the district manager or the untrained personnel in the stores. It comes down to supply and demand and the act of securing customers.
You wanted to stay with Verizon, you were willing to purchase another device, the relationship is then you are purchasing goods or services to remain a customer. The snafu is your account was not updated. Then because the people you spoke to did not have an answer for the situation, they lied to you.
Not a good business decision on the face of it, however after being lied to, after having your device sold out from under you, your decision is now to proceed to get that device replaced and remain a customer.
The long tirade you wrote is more effective if you simply cancelled your relationship with Verizon Wireless and show you are a informed consumer via walking to another service who may value your money more. You will note I did not say 'Value You More" since over the last few years customer services have rapidly declined at Verizon Wireless.
Profits for the shareholders ( yep my wife and I own a load of Verizon stock) and insane payments to the management are now focused on making money over the slight annoyances of a small minority of customers with varied issues.
You see 120 Million customers is what they are looking at. The shear numbers mean a few hundred thousand customers leaving or posting how unhappy they are is minuscule so until that 120 Million drop down to 60 Million or even less Verizon Wireless will not be in any hurry to placate you or 59,000,999 customers until the bottom line is affected.
I hope you actually get your device, I would be very surprised if they tell you another story on Monday which 100 text books would not have any bearing on taking care of the customers.
Many times people can teach but in real life the world is not a text book. There are no flow charts to handle the scenario that get in the way.
Good Luck

I bought my iphone 4s off craigslist and it's originally a sprint phone. I had it unlocked for tmobile, now i have switched to sprint and I called the customer care line to get it activated but they said they received an error saying not on network

sprints customer care line didn't give me the exact error code but he simply stated that the error said it wasn't on their network. Is it even remotely possible to get my iphone 4s on their network? If it is something i can do myself all help is appreciated. I don't have my sim in but when the phone is turned on it says sprint by the wifi signal and sometimes it says "extended" please help!

sprints customer care line didn't give me the exact error code but he simply stated that the error said it wasn't on their network. Is it even remotely possible to get my iphone 4s on their network? If it is something i can do myself all help is appreciated. I don't have my sim in but when the phone is turned on it says sprint by the wifi signal and sometimes it says "extended" please help!

Where is the customer number(KUNNR) stored in VBO3 transaction??

Where/In which Transparent Table is the customer number(KUNNR) stored in VBO3 transaction??
In VBO3 transaction>>Enter some agreement number>>press enter>>Click on Condition button>>select some value and proceed.
Here you will find Customer number(Kunnr).Please tell me,in which table is this value stored??Kindly tell me the procedure to find the same so that I can find In which transparent table others fields stored on this screen......:)
Regards,
Shashank.

dear shashank,
1. just go to the screen and -
> click f1 -
> then technical details
> click on dataelement -
> double click on data element
> then check menu bar -
> utilities -
> where used list
you will find some tables ... so these are the main tables
2. or other wise go to st05 ,
    activate trace
   do the transaction
   and deactive trace
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Where are the custom profiles?

Adobe writes: "Submit the lens profiles that you have created for your lens from inside the Lens Profile Creator to share with the rest of the user community"
Where are all the custom profiles? Can anyone provide an URL to where the profiles can be downloaded?

New self-made profiles will be put to the correct place by the lens profile creator. Quoting from dpreview's forums:
User profiles:
Mac OSX
/Users/(User Name)/ Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0
Windows 7 or Vista
C:\User\(User Name)\AppData\Roaming\Adobe\CameraRaw\LensProfiles\1.0
Windows XP
C:\Documents and Settings\(User Name)\Application Data\Adobe\CameraRaw\LensProfiles\1.0
Shared profiles
Mac OSX
/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0
Windows 7 or Vista
C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0
Windows XP
C:\Documents and Settings\All Users\Application Data\Adobe\CameraRaw\LensProfiles\1.0

I have an iPhone 4S on which I bought the Apple Care policy. The phone was broken and I was told that Apple would do nothing as it was "beyond economical repair". Does anybody know where in the Apple Care agreement the topic of beyond economical repair?

I recently brought in a broken iPhone 4S and was told the damage was too great and therefore that is was BER and Apple would not cover the phone. I have never dealt with this issue before and was curious as to where in the terms and conditons Apple reserves the right to not cover if the think that the phone is beyond economical repair. When I asked clerk I was told that everybody knew that BER applied and "you would not expect an insurance cover to pay for a car if it was totalled." I told the gentleman in that case the BER only applies as to whether I received money for car or insurance company repaired the vehicle. When I asked to see the terms that set this out nobody in the store (or the chat support agent later). Does anybody know where this term or terms is set forth. Also, has nobody ever questioned if it is fair to sell consumers coverage for accidental damage and not tell them that only small damage is covered and not major damage? I am a little suprised unless I am missing something really obvious. I have never had this issue with Asurion or with Best Buy coverage. Thanks

You mention Apple Care, not Apple Care + which are two completely different things. Apple Care is nothing more than an additional year of standard warranty coverage. Apple Care + is what addressed accidental damage. Warranty has never covered accidental damage. What kind of damage did you do? An out of warranty replacement can be done for $199 for the iPhone 4S, and that just means you brought the phone in at least somewhat intact.
Never heard the term, but what I wrote above is what warranty is.

Why is the customer care so poor at Adobe

I am completely frustrated with Adobe customer care. I have had to call daily to the care having to wait 30 min and more to get through.
They are unable to help with simple registration problems. Having clocked up over 5 hour of my life wasted on their poor service I have now been told they do not support Adobe Acrobat.
I have never experience anywhere such poor service and such flaky software

The advantage is that it has made this one of the best set of forums for getting help on a software product. That is how many of us got here, and in many cases that was a decade or more ago. Thus, things have not changed.
Just ask your question here and "wait" for an answer. You will often find one that would be better than the scripts read to you by the support folks anyway. Here you are talking to folks that use Acrobat all the time, not someone that was hired to go through a diagnostic chart with you. We don't always know the answer, but I think you will find the answers here to meet your need -- they just are not immediate. Some of us still work for a living, not for Adobe..

Where is the CUSTOMER CARE & BILLING v2.3 Documentation

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