Where is the email?

Our department has an enterprise server for all of the Adobe Connect Professional (version 7) features. I have just noticed today that when I add a new user and request that an email acknowledgement be sent ["E-mail the new user account information, login and password"], nothing is ever sent. This is the same case when a user clicks on "Forgot password." No email is sent.
OK. This just can't be difficult to fix but from the administrator side, I can't see that it is something that I can control on my desktop. What should I tell the people who manage our enterprise server? Obviously, this is pretty important and I don't want them to take a few weeks to figure it out (and tell me it's not possible). It used to work just fine.
Thanks for any advice.

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